Wilkins Hyundai | Page 116

Aweful experience. Dealer included incentives to lower the price. After being assured there were no surprises awaiting me, I went in to a leave deopsit. Surprise 1: The price rose because a discount offer the price. After being assured there were no surprises awaiting me, I went in to a leave deopsit. Surprise 1: The price rose because a discount offered no longer applied. Surprise 2: Additional cost, explained as "profit" was added "just because." Wasted lots of time with these people. Stay away--far, far away. More

I was in the market for a new vehicle. I test drove a tucson and loved it. when I was ready to purchase I came to this dealership and everything was horrible from there. I was told one was coming from an tucson and loved it. when I was ready to purchase I came to this dealership and everything was horrible from there. I was told one was coming from another dealership and this went on for days. I eventually just told them no thanks and went to another dealership. Didn't seem like they cared or wanted the business. More

I just bought a used Hyundai from a very nice dealer down the street. As I was driving today, the engine light came on and the car almost died. I quickly headed back home because there is a service station the street. As I was driving today, the engine light came on and the car almost died. I quickly headed back home because there is a service station right around the corner from my house. Unfortunately, they don't work on Hyundai's. Luckily, there was a dealer down the street on the other side of town, and luckily I made it there. I spoke to Chris Caccitolo in the service dept. who was nice enough to let me use their phone and told me the charge would be $125.00 to check it out. I told him I was broke, but would be paid in 2 days if they could wait. Well, they told me what was wrong with the car and let me drive away at NO COST. He knew I was broke, and I just wanted to say THANK YOU for your compassion in this situation. I really appreciate it and will bring this car to Wilkins Hyundai for any repairs the original dealer cannot provide and no one else. HAPPY HOLIDAYS to you. This is what Christmas is really about. Fran More

When Howard had the dealership I was very happy. However I became very unhappy with the service manager, after a rear stop lite problem that should have been corrected on prior service call became a dispute I became very unhappy with the service manager, after a rear stop lite problem that should have been corrected on prior service call became a dispute. I liked Janice, but the service manager does not know how to handle customers. I will never take any of my two Hyundai cars back to Wilkins service dealership. More

These guys will say ANYTHING to get you in the door. I These guys will say ANYTHING to get you in the door. I contacted this dealership on a 2009 Hyundai Elantra SE with premium package, which is very h These guys will say ANYTHING to get you in the door. I contacted this dealership on a 2009 Hyundai Elantra SE with premium package, which is very hard to find. Harry left me a message saying that they had one in stock, "unfortunately" only in Purple Rain, the color I wanted. Harry and I spoke on the phone, and he assured me that they did have this one particular car available. I came in, and after a few minutes of waiting was "helped" by Harry. First, Harry told me, "Well, you know that car was a GLS." I responded with no, it was an SE, which we confirmed on the phone, and I still had the voicemail saved on my phone to prove he said 2009 Hyundai Elantra SE with premium package. After pausing for a moment, he said, "Oh, we sold that one." Yeah right - so many people go car shopping in -30 degree weather, when your showroom was EMPTY of customers. He tried to sell me a silver one they had (supposedly), but I turned around and left immediately. More