Wilkins Mazda

I'm a repeat customer at Wilkins Mazda because their service was impeccable. My salesperson Bob was efficient, knowledgeable and personable. He made the process easy and painless. Purchasing a car is ty service was impeccable. My salesperson Bob was efficient, knowledgeable and personable. He made the process easy and painless. Purchasing a car is typically stressful but this experience was positive. More

First, I have to say the salesperson that sold me the car was transparent, knowledgeable, and very easy to work with. It was a pleasure. And some of the service people as well have been very nice and know th was transparent, knowledgeable, and very easy to work with. It was a pleasure. And some of the service people as well have been very nice and know their stuff. Unfortunately the service department can be a hit or miss, and that’s a problem for me. Today I took my Mazda 6 there for a simple oil change. I had absolutely no issues with my car beforehand. At 20,000 miles it still runs like new. I don’t drive it often but when I do it varies on street & highway. Usually after an oil change it feels just a bit smoother. Today after the oil change it felt a bit heavier & the blower a little less cool. 🤷‍♀️. I don’t get it. They told me they used full synthetic as I requested, but I’m not so sure. They pushed a lot of service on me today. After my prepaid maintenance plan is over I’ll be looking elsewhere or do the service myself. It’s been many years since I’ve done my own car maintenance but maybe it’s time I get back to it. Everywhere you go someone is shoving their hands in your purse or wallet. Disappointing 😞. I hope my car is okay but I will be keeping track. Too much oil added. I don’t know for sure if it’s full synthetic or semisynthetic oil since they list both on the receipt. If I am able I will attach pics of what I am referring to. The only name I have for the service is M.Silva. I don’t know if that’s the guy at the front desk or the mechanic 🤷‍♀️. I waited 2.5 hours for the oil change. Communication they sent me via text before the appointment referenced semi synthetic oil. I made several attempts to ensure they were aware my car requires full synthetic oil. Again, I’m not sure what they added. After the oil change they said my car needed coolant flush, engine filter (which I inspected and took pics but don’t know how to attach to this review), fuel injection and brake fluids changed. Close to $1,000 overall. I took a pic of the dipstick showing they added too much oil. And I took pics of the recommended services. Update: I went back and oil was adjusted to the correct level. And I spoke to W.Paris who just returned from vacation. He apologized for the inconvenience and provided a tag for one free oil change. More

Robert did a great job helping me with financing and insurance etched on. Very kind and understanding overall great experience. insurance etched on. Very kind and understanding overall great experience. More

Robert Williams is a great and kind salesperson. He was very personable and everyone at the dealership was very enthusiastic and happy to help! He was very personable and everyone at the dealership was very enthusiastic and happy to help! More

Bob was very helpful and extremely knowledgeable. He made the process easy and we were very satisfied with the experience. He made the process easy and we were very satisfied with the experience. More

Best service I’ve ever experienced when purchasing a car. Bob took time to understand what I was looking for. I will always purchase my cars from Bob from here on in. Love my Mazda cx90! Bob took time to understand what I was looking for. I will always purchase my cars from Bob from here on in. Love my Mazda cx90! More

The buying process was very easy and I was in and out quickly. I would highly recommend. quickly. I would highly recommend. More

Special thanks to Bob for helping me with my purchase, and being patient while I decided which color/option I wanted. Nothing but the best. Thanks Bob! and being patient while I decided which color/option I wanted. Nothing but the best. Thanks Bob! More

Bob worked hard to make sure we left happy and with a car we love! we love! More

5 Star experience with Mr. Williams and the Wilkins Mazda Team! They all made our car shopping experience pleasant and easy to move thru. Williams and the Wilkins Mazda Team! They all made our car shopping experience pleasant and easy to move thru. More