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Wilkins RV
Bath, NY
185 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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185 Reviews of Wilkins RV
January 17, 2017
So professional and so easy to work with! The staff at Wilkins RV is great to work with from sales to finance to the technicians. I did my whole deal over the phone receiving an excellent tra The staff at Wilkins RV is great to work with from sales to finance to the technicians. I did my whole deal over the phone receiving an excellent trade in price for our old camper. We got to the Bath location and were greeted by our sales representative, Nate. He brought us over to the technician, Ken, who went over our new coach with us while the 5th wheel hitch was being installed on my husband's truck. Every detail was covered and all of our questions were answered. Next we went to talk to Mark who helped us with all the financial documents. Everything went smoothly and as expected. One of the staff members even called a nearby restaurant and placed an order for us to pick up on our way home! This is our second purchase from Wilkins, we travel 6 hours to get there but we have not found this level of service anywhere else and are very likely to buy our next RV there in the future. Thank you Wilkins :) More
by jdcomeau
Employees Worked With
Hannah Beyler, Nate Nichols, Mark Evans, Ken Smith
Helpful December 14, 2016
Great Nate Both my husband and I are extremely satisfied with the care received by Nate. This was our first Camper purchase ever and Nate was both patient and he Both my husband and I are extremely satisfied with the care received by Nate. This was our first Camper purchase ever and Nate was both patient and helpful in our process. We plan to update our camper every couple of years and will come to Wilkin's RV to work with Nate again. Looking forward to the next chapter of our lives! Thank you Nate More
by Cindi McCarty
Employees Worked With
Nate Nichols
November 23, 2016
Making the impossible happen I had a camper I hated and I was upside down on (from another dealer). Nate Nichols worked with me for over a year and a half to find the perfect layo I had a camper I hated and I was upside down on (from another dealer). Nate Nichols worked with me for over a year and a half to find the perfect layout and help me with my upside down loan. During that time I visited several times and he would spend as much time as I needed each visit, kept in touch on a regular basis calling if he found something else that may work, taking into account every part if the deal and never once pushed me to something I didnt like. On the visits I just wanted to wander and look (I sometimes like to do that) he let me do just that checking in with me as needed and making sure I knew where to find him if I had questions. Nate took the time to really understand what I wanted, the hurdles I had to over come and presented options both pros and cons of each option. If I had a question about rig he wasn't sure about he called the company rep and got me my answers. I am probably the hardest customer to ever deal with for buying a big purchase as I over analyze every detail and he took the time to help me with each and every one of those details. When we found the perfect solution and I pulled the trigger he moved quickly to get everything done requiring me to absolutely nothing but to show up and sign. In the end I found the perfect rig, got out of a negative equity situation and I left feeling like I had every piece of information I ever needed. Nate is an amazing salesman not because he knows how to sell but because he knows how to help and has the patience to do what's right for the customer. He fought hard and long one my side to help me, not his paycheck. I wouldn't hesitate to do business with Nate again (I have never met a salesman I can say that about!) Or to refer anyone to him And when the time comes to upgrade again no matter where in the country I am I will be coming back to work with Nate. Service and finance were great to work with as well but they didn't have much to do since Nate had answered all my questions ahead of time. More
by Joshuajlong
Employees Worked With
Hannah Beyler, Nate Nichols, Randy Hurd
November 21, 2016
Very pleasant experience. A very professional team at Wilkins. A few glitches, but everything ended up with my wife & I purchasing what we were looking for in our price range. A very professional team at Wilkins. A few glitches, but everything ended up with my wife & I purchasing what we were looking for in our price range. More
by Dick@keuka
Employees Worked With
Hannah Beyler, Kreg Crooker, Mark Evans
November 14, 2016
Run around after 4 months of no satisfaction trying to get water damage repairs, I wrote a review. The next day I received a text message apologizing and that De after 4 months of no satisfaction trying to get water damage repairs, I wrote a review. The next day I received a text message apologizing and that Denise GM would soon contact me to resolve the problem. Problem is water damage to the walls that dealer knew about but never to me. Two weeks later the glued walls fell apart and they said its not their problem. Anyways that was about a month ago and I still have not gotten that call they promised. More
by tj
Employees Worked With
Denise Hagerty GM
November 10, 2016
Terrible customer service continues The communication stinks - PERIOD. We have had emails with no response, voicemails left with no return phone calls. Today my husband called before 5 The communication stinks - PERIOD. We have had emails with no response, voicemails left with no return phone calls. Today my husband called before 5 (because you know, we have jobs/careers that we have to be at all day) and was told that he could leave yet another voicemail because the service department had already left. The previous voicemail we left this week was *shockingly* NOT returned. For the amount of money we paid for a new camper, one would think your customer service would be much better. So very disappointed. Oh and I will not modify my review as I was asked to before by the owner of Wilkins RV. So ridiculous- we give credit where credit is due and no credit is deserved here. More
by famthree1315
Employees Worked With
Wayne R. - service manager
October 18, 2016
Great RV purchase at Wilkins, Bath,NY Right from the front door and beyond everyone was friendly. Purchased a great RV with lots of up grades and in our price range! Jeff our salesman Right from the front door and beyond everyone was friendly. Purchased a great RV with lots of up grades and in our price range! Jeff our salesman was great, kind and very helpful.🎃😘 More
by Sharonchuck1
Employees Worked With
Jeff Lemen, Mark Guinip
October 18, 2016
Finally found what we were looking for. We were happy with the service Mike provided as well as the service of the gentleman who walked us through the workings of our truckcamper. Then Joe We were happy with the service Mike provided as well as the service of the gentleman who walked us through the workings of our truckcamper. Then Joe took us on a tour of the store and Eric was very thorough in "collecting" our money. Ha. Over all we were very happy with our service. Can't wait to get back on the road! More
by Barney
Employees Worked With
Mike Stebbins, Eric Perry
October 09, 2016
Misled and lied to my 90 year old father I talked my father into buying a new motor home, because his was starting to show wear and i didn't want him to have to worry about small things goin I talked my father into buying a new motor home, because his was starting to show wear and i didn't want him to have to worry about small things going wrong. This was the second motorhome my father had bought from Wilkens, had some problems with first sale, but they were solved to our satisfaction. This time they just outright lied to me and my parents, told us that something was discontinued and no longer available, and we couldn't get it, and that was a lie. This item is shown in 2017 catalog, and the manufacture has confirmed it. I tried to work it out with them, but their management more or less told us screw you, we are not going to do anything about it. I would not recommend dealing with these people, They did not tell us the truth, and were not willing to help out a man that buys a brand new motorhome at 90 years old, so that he doesn't have deal with aggravation of his old one. I guess they figure they have nothing to lose, he's got going to buy another one, but not the way to treat a customer of yours for 25 years. In closing the manufacture of the coach was Newmar, which makes a great product and has gone out of their way to help solve any problems, their customer service has been outstanding. I will buy from them again, just not from this dealer. More
by voodoo99
Employees Worked With
Helene Cragg
September 24, 2016
The search is over! Great experience. Ally was AWESOME. She took the time to help us even though we didn't know what we wanted at first. Delivery was great. Steve set eve Great experience. Ally was AWESOME. She took the time to help us even though we didn't know what we wanted at first. Delivery was great. Steve set everything up beautifully. Thank you to the whole staff. More
by Benjamin Klossner
Employees Worked With
Hannah Beyler, Ally Hakes
