I cannot say I am a car expert. I recently brought my car in for service on 11.16.2020, for 4 recalls on a 2017 Subaru Impreza. While visiting I was informed there was a nail in the rear passenger tire. I did not have the time to wait for all four tires to be replaced, so I made a second appointment on 11.17.2020.
I came in and the tire replacement went by vey quickly, but when I returned home, my partner noticed a hub cap was missing on the front passenger side tire.
I reached out to the Wilkins Subaru team to see if they had forgotten to put it back on and in reviewing their videos, they said it was on and present on my first visit for the recalls, but not the next day on my second visit.
I have had the car for 3 months with no hubcap issues and don't really even know how invasive the process would be to remove a hubcap, but it's parked securely at my home, so I can't imagine why or how someone would steal it, but the team let me know it would be an additional $119 to come back out and to have them install the missing hubcap.
Since they were the only people to have touched the vehicle in the time frame, I'm just very confused to how this could happen. I came in thinking I'd just be getting 4 free recalls taken care of and with the tire and potential hub cap change, I'd be walking out spending $899.54. So I am going to see about another dealership, just because the mystery disappearing hubcap kind of has me feeling uncomfortable and disappointed.
The team was courteous and quick the second day and threw in a free car wash, so I thought three stars was a fair representation of my full experience