
Williams Chevrolet
Traverse City, MI
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Andy did a great job keeping me informed. Maintenance items were completed well. The repair item (primary issue) is still waiting for parts and a return call. Maintenance items were completed well. The repair item (primary issue) is still waiting for parts and a return call. More
An unplanned service need was the first interaction with Williams Chevrolet. Our 2018 Tahoe needed a front wheel bearing replaced. The service advisor Jen was great. Professional, friendly, and very custome Williams Chevrolet. Our 2018 Tahoe needed a front wheel bearing replaced. The service advisor Jen was great. Professional, friendly, and very customer focused. They were booked, but Jen worked with me to get a “stand-by” option and fit the work in quickly. That service experience was a major reason we bought our 2024 Chevy Silverado ZR2 from Williams. The sales team was great to work with. It was a Saturday when we bought the truck and we needed to travel downstate that day. Lee, Ed, and Phil were customer focused and worked quickly to get us thru the process as efficiently as possible to get on the road. They were professional, friendly and very knowledgeable. Also, I think we got a fair deal on our trade in. Overall a great experience and when the time comes to replace our Tahoe, Willams Chevrolet be our first dealership to contact More
Had a major problem that was thought fixed. Reoccurred. Had to be towed. Was given loaner. Josh appeared upset that problem reoccurred. Followed up with a phone call to make sure issue resolved Reoccurred. Had to be towed. Was given loaner. Josh appeared upset that problem reoccurred. Followed up with a phone call to make sure issue resolved. Seemed to genuinely care about customer satisfaction More
My visit at Williams went smooth. My service advisor Josh McCoy was great. Very knowledgeable, up front and transparent. Even found out I needed a brake light replaced. My service advisor Josh McCoy was great. Very knowledgeable, up front and transparent. Even found out I needed a brake light replaced. More
Nick from Williams was absolutely fabulous! My car went in for what we thought was a minor issue but ended up being several things wrong. Nick kept us posted every step of the way, helped navig My car went in for what we thought was a minor issue but ended up being several things wrong. Nick kept us posted every step of the way, helped navigate my warranty, set me up with a fantastic loaner car with such ease. Added bonus; our car was taking longer than expected and was running the risk of drastically effecting our annual trip. Nick extend the use of the loaner car and saved our trip with a phone call! I will be forever grateful for this experience from start to finish. Nick is amazing! More