Beyond disappointed with a dealership of this caliber. I’ve leased two trucks from here. The last truck I over heard a different salesman talking on his personal cell saying he made some really good deals so he can make a few trash deals soon.
This past weekend me and wife and kids went to trade in our traverse for a new one. Sales Manager Rick offered us 11,000 when the pay off was 12,2XX. He said it was simple math and we wouldn’t get the payment we wanted. So we left.
Two days later he calls and says they reviewed the last weeks deals and they can now offer us 1,300 more for our car to close the deal. I asked him to replace the more than half used tires because they were over half used and one had a screw in it.
He offered to “professionally” repair the tire, but that was the best he could do because they don’t get free tires. But they must get free tire repair at their own service center 🤔
After driving it home we noticed a severe shutter reaction in the tranny of a 2018 white Chevy traverse LT with 52,000 miles on it. Yes, a 2018 with 20” black rims, don’t buy it. My local mechanic looked it up. It’s a problem in those cars. The torque converter and tranny fluids weren’t kept up. So it could be problems ahead for who ever gets it, but after they read this it will go to auction and who knows who will wind up with it. Another one swept under the rug!
They also charged us 24,748 for the car. The internet price was dropped to 24.448. The other sales manager, Matt, told us that Rick begged and pleaded to get us a better trade in price to the owner, Mr Chichester, is this true? Or shall I contact you to verify?
I was specifically told that we were given 1,000 more for our car to make 12,000 and they lowered the price of the car 300 to make up the difference. But hey, our contract says that our sale price was 24,748 and our trade in price doesn’t reflect the correct amount either... hmmm
I told them that we are taking the car back during its 5 day return period. I’m not good with liars and immoral salesman. I’ve absolutely had it with places like this. I was asked to bring the car back sooner than later so that miles were not racked up in their car any more than necessary.
I told Matt that I work and can’t make it till the 5th day. If he would like he could bring ours back and take theirs as soon as they could come to my location. Our salesman Walter Hitchcock said he was too busy to bring our car back. I guess he’s too upset that a car was returned under his reputation too?
I’m over them. Never again. Never again.