Williams Chevrolet

Very good service experience. The work was professional. The service writer George was very thorough and made sure that all of my concerns were fixed. The service writer George was very thorough and made sure that all of my concerns were fixed. More

I made an appointment on 04-12-2012 for 04-13-2012 via E-Mail and over the phone with Mr Goslin on Thursday for Friday 04-13-2012, 1pm about seeing a Chevy Malibu - it would be more my car than my wife wh E-Mail and over the phone with Mr Goslin on Thursday for Friday 04-13-2012, 1pm about seeing a Chevy Malibu - it would be more my car than my wife who has a car that is newer than my 12 year old car. I told Mr. Goslin on the phone that a friend had recommneded Williams and gave the friend's name. I E-Mailed Mr. Goslin on Friday that we would be leaving at 10am and arriving closer to 2pm. I had also told him that if he was busy, we would understand. He said he had no appointments and that car would be available for test drive. I told him if something came up to phone me on my cell. Our distance was 2 1/2 hours. We arrived about 15 minutes early, we were directed by Jeff (who may be the manager and was smiling and kind) to where used car office was and offered to take us there. The used car sales office person said she would inform Mr. Goslin we were there. About 2 minutes later he came out, introduced himself and said he had bad news: the car we were interested in, he had just sold because "the woman didn't like the color of the other car." I took a breath and was disappointed, and shook his hand and congratulated him. Mr. Goslin had our cell phone number: no phone call from him telling us that the car was being sold. Mr. Goslin told us he would be with us ASAP. We told him that would be fine and he pointed out another car around back as well as a line of used cars in which we would be interested. My wife and I tried to see the car in the back. Two sales people were there and one was smoking. The smoke was blowing at the car and at us, that it was hard to get near it. The one salesman said outloud "If they can't afford to make their G-- D--- house payments, what is he doing selling them a car?" What a surprise to hear that. We didn't know if he was referring to us or to another customer. We know that we have never missed a mortgage payment on the one house we paid off and still own, and are making on time payments for other house in which we live. We kept our distance until finally the one salesman left and the smoking salesman finished his cigarette. We went back and looked at the car, but we never drove any car at Williams. Various sales people offered to help us as we were walking and looking at the cars, and we told them no thanks as we had an appointment. One nice person was Gina: we told her our disappointment about the car being sold, but we understood about making a sale. She apologized, and now I am sad we didn't ask her to help us. When Mr. Goslin finally caught up with me, he apologized that he had a family emergency and would have to leave and he would have this other person whom he relied on help us. I told him to go and we would be good. Mr. Goslin left, and what a surprise because who should come walking up: the smoking, swearing salesman. He introduced himself, and I shook his hand. The salesman - I think his name was Mr. Pellegrino - asked what kind of car I was interested in, what extras. Obviously he didn't know in what I was interested. I looked at one car and commented about the ECO-engine. He described it as not being as efficent because of cost of ethanol and that there were very few stations that carried it "around here"; I told him we was not from around here. I was getting the feeling that perhaps he had another car in mind for my wife and I in which we would not be interested. I was also uncomfortable with having encountered him before. I admit that I was soured about him, so I excused myself and my wife and I left. We felt bad and conflicted for Mr. Goslin and his family situation. I wanted to consider going back to Williams. However, I read a couple of reviews here about a customer who had traveled 8 hours for a car at Williams, and when they arrived, they were told that it was sold, and another customer who had paper faxed and was unable to buy the car. Those were worse than our situation but sounded and felt familiar. Mr wife who is much smarter about these situaitons said to me "it's the bait and switch": to get people to buy other and more expensive items. We are at a loss to figure out what happened, and I am suspicious. I understand that folks have their pleasures like smoking, but when it blows toward the customers who have been asked to look at other vehicles: that isn't helpful. I understand that sales persons have their angry moments, but saying them outloud in public about customers and their co-worker is confusing and insulting. I have heard all the swear words. My wife and I don't need to hear them from sales people when we are shopping. I see that Williams advertises about how the company contributes to the community, and that is to be acknowledged and reflects much about them. And how employees treat customers or speak about them and act in public also reflects Williams. This is the most unique car shopping experience we have ever had. The Rev. Fr. Michael & Janet Herman More

Have gotten a response from the dealer and they are working out the concerns and issues as of now. Will rate them again at a later time. working out the concerns and issues as of now. Will rate them again at a later time. More

The reason that I will return to Williams Honda when it comes time to buy a new car is because of the excellent service that Josh and John always provide every single visit. comes time to buy a new car is because of the excellent service that Josh and John always provide every single visit. More

Lies. I purchased a used vehicle that was "certified". What a joke! When I got the oil changed (at Williams Quick Lube) they had to replace the air filter because it was full of mud and bees! "certified". What a joke! When I got the oil changed (at Williams Quick Lube) they had to replace the air filter because it was full of mud and bees! When they showed it to me, I told them that their dealership had "Certified" the vehicle. They said "sometimes the mechanics don't even get to look at the vehicles that they're supposed to 'certify'". They also noticed a "leak" in the transmission cooler. I took it to the service department...two hours later, I was told "we can't get to it today". I believed the salesperson who said "don't worry...bring it back later, and I'll get it taken care of". Then,when I took it back for service, the Sales Manager said "Sorry, it's not our problem...but if you decide to buy this 'other car' you're looking at, we'll fix it for you"! I took it to a reputable dealership, who told me "you shouldn't be driving this; we'll have the parts here tomorrow to fix it". Cost: $600. My advice: go somewhere (anywhere) else! More

the service department at williams was very prompt and friendly, they made sure all my questions were checked and answered they even washed my car to my suprise friendly, they made sure all my questions were checked and answered they even washed my car to my suprise More

My husband and I worked for almost a week on purchasing a SUV from Williams Auto. Everything had gone through, they offered us a loan and we were planning on making the 8 hour drive to Michigan. We receive SUV from Williams Auto. Everything had gone through, they offered us a loan and we were planning on making the 8 hour drive to Michigan. We received a call Friday morning that the vehicle was ours and it was on hold. At this time we told the dealer we were financing through a different credit union. Just as we were preparing to leave for Michigan, we got a call that someone else wanted to vehicle, so we couldn't have it anymore. We were told it was put on hold incorrectly so we were out of luck. After talking to several incredibly rude managers we gave up. When my husband tried to reason with the managers all they kept telling us was how they sell over 300 cars a month and one couple being upset didn't matter. We weren't going to stew on it, but I just received a letter in the mail with excuses about us not getting the vehicle because we weren't approved for financing. They did approve us, they offered us a good rate, we just found a better rate at home. They are obviously trying to cover for their awful business practices. Overall, a TERRIBLE experience. More

We have purchased several vehicles from William's Chevrolet including a 2010 Corvette Grand Spot Convertible and a 2009 Silverado Extended Cab 4x4. The Service Department is and has always been a ve Chevrolet including a 2010 Corvette Grand Spot Convertible and a 2009 Silverado Extended Cab 4x4. The Service Department is and has always been a very reliable and professional group of individuals that take pride in what they do for their customers. When our vehicles come in for service we feel confident that we will receive top notch service and the automobiles will be cared for as if they belonged to the employees themselves. Sincerely, Larry & Karren Boyd More

I never thought I would say this, but here goes: I am amazed by the service department and Drew at Williams Chevrolet. They have went above and beyond what they could have done to fix my Tahoe. They didn amazed by the service department and Drew at Williams Chevrolet. They have went above and beyond what they could have done to fix my Tahoe. They didn't make the truck, but they have fixed every issue that has come up, big or small, the first time! Even how silly this last problem ended up being, the covered it all. No questions asked!!! The service Depatrment has changed my mind about where I will buy my next car... More

Customer service is one of the best I've worked with in my over 50 years of owning vehicals. Calling in making an appointment is easy and accommodating. Advice on service needs is practical and not request my over 50 years of owning vehicals. Calling in making an appointment is easy and accommodating. Advice on service needs is practical and not requests by your service advisor to complete expensive unneeded maintenance. All employees are friendly and go out of their way to be helpful. The overall experience is great and pricing is fair. We can drive our 2008 CRV as many miles as we wish without worry about service cost and the quality of work performed. More