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Williams Chevrolet

Traverse City, MI

4.8
380 Reviews

2600 US-31

Traverse City, MI

49684

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Showing 380 reviews

October 15, 2011

Service rep was very friendly and helpful. service time was over an hour but i was a walk in so im glad they were able to take me. I had a coupon for oil change and tire rotation it was accepted for oil ch More

by doylett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john fyfe
October 13, 2011

My Daughter was looking to buy a used car from here and I was impressed with how paitent and helpful the staff was with her. The car she ended up getting was a pretty good deal and we both are very happy wit More

by Jewellp3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon
Oct 18, 2011 -

Williams Chevrolet responded

Hello, and thanks for your feedback! We're so glad we were able to help your daughter find a vehicle that was right for her.

October 04, 2011

I went in for an oil change and had made an appointment. The change took 1 hour and 45 minutes. Normally it is about 40 minutes. Several service customers came and went while I was waiting. This is not acce More

by Rose Schmidtke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Mccoy
Oct 04, 2011 -

Williams Chevrolet responded

I'm so sorry this happened to you. At Williams, we strive to provide fast, friendly service, and it sounds like we missed that mark this time. Would you mind giving me a call, and we can discuss the situation, and hopefully I can make it up to you? My name is Mike, and my phone number is (231) 995-7505.

Oct 04, 2011 -

Rose Schmidtke responded

I had a good conversation with Mike at Williams Honda and he was very helpful.

September 30, 2011

I have dealt with Drew & Mark in the service dept for a long time. I enjoy that they try to work with you on service issues. It's also nice that they try to provide a car for me if the work will take awh More

by raags2me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Denoyer
September 26, 2011

Went to Honda Service for a shimmy in the front of my 2010 Honda Odyssey. Was told that the tires were out of balance, even though I the tires balanced from tire dealer about 4-5 months ago, but ok. Th More

by johnjeep43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Curtis
Oct 04, 2011 -

Williams Chevrolet responded

Hello, I'm terribly sorry that you had a bad experience here in our service department. We aim to provide the best service possible, and it sounds like we didn't do that for you. If you'd like to give me a call, we can discuss your experience and hopefully make things right with you. My direct number is (231) 995-7505 and my name is Mike.

September 24, 2011

The dealership was not able to get close to other Honda dealers prices. The person who was supposed to work with me was not available and all the sales person did was try to get me to purchase a lease. More

by jjjjjjjjjjjjjjjjjjj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom
Oct 04, 2011 -

Williams Chevrolet responded

Hello, I'm sorry we weren't able to get you the price you were looking for. Please also accept my apologies if the salesperson you worked with seemed to push you in a direction you didn't want to go, that isn't the way we like to do business. If you'd like to give me a call, we can talk about your experience, and see if we can't make good on the situation. My name is Mike and my direct number is (231) 995-7505. Thanks for your review, your input matters to us!

September 16, 2011

I made an appointment for oil and filter service, and tire rotation and arrived on time. It took over 2 hrs to perform this service, witch I thought was a little excessive. More

by JAnd702802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Mccoy
September 14, 2011

I recently purchased tires at a better price than was available from the "tires-only" shops. Williams didn't attempt to force me into an alternative tire, and had the tires ready to install when promise More

by john parsons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john fyfe
September 12, 2011

I inquired about a vehicle online due to the fact I live an hour and a half from your dealership. Laurie Irish contacted me about said vehicle. I made appointment to come visit your dealership last Friday More

by backuscreek
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Laurie Irish
September 10, 2011

From the time I phoned for an appointment for the oil change to the time I paid my bill, I was treated with the utmost courtesy. I feel that the staff is very knowledgable and they genuinely care about More

by pengwnhunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fyfe
Sep 14, 2011 -

Williams Chevrolet responded

Thank you for your review! We strive to provide a courteous, efficient service experience. Come see us again soon!

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