Williams Honda

Great service!!!!!!! I am new to the area and in need of service on my Honda. I stopped in and made a appt. Josh the service manager was very helpful. I also had several q I am new to the area and in need of service on my Honda. I stopped in and made a appt. Josh the service manager was very helpful. I also had several questions about the features of my new car "that the dealer I purchased at did not show me" he answered all my questions. tried before I moved to have the dealer I purchased pilot at and they acted like I was bugging them. Josh at Williams was more then happy to help he told me if I had anymore questions to stop anytime. I feel he really cared that I get the most out of the car and features. More

Knock, Knock. Hey Williams Honda, who's there? NO ONE! After multiple phone calls (>5) and two personal visits, I tried to get help with the end of my lease. NO one would help and those who promised to ca After multiple phone calls (>5) and two personal visits, I tried to get help with the end of my lease. NO one would help and those who promised to call back, didn't. Finally, I resorted to requesting a call with the General Manager. I asked to be put through to his voice mail when I was informed of his absence. "He does not have voicemail." I requested a meeting with the owner and was told his assistant would arrange that so I simply asked to leave a message with his voice mail. "He doesn't have voice mail." Honda Corporate even tried calling them in a 3 way call - no go! Personally, I find it incredulous that the GM and Owner do not use or have voicemail. If they don't, they need to set into this century and if they do, they have purposely LIED and everyone associated is culpable in my book. So, I researched Honda dealerships in Michigan. I chose to call the one with the Presidents award for the past 5 years in a row. To illustrate how different the culture of a successful dealership vs less that effective dealership is: I drove 225 miles to Muskegon (one way) to have Betten Honda handle my lease that originated at Williams. From the first phone call with a "can do, can help, not a problem" approach in a less than 3 minute conversation, it was clear to me they were capable and competent. Just for clarity sake, I did not mention my situation with Williams when I made that first phone call. Tony A. (sales associate) and Joe, (the GM) were incredible. They demonstrated personal advocacy on my behalf and with Honda Corporate. They are pros! Would I drive to Muskegon from Harbor Springs again for their service, sales or help. YES!!! YES!!! Thank you Betten Honda. I will send all my friends and acquaintances to your dealership before I will ever give Williams another chance to provide a disservice to the buying public. More

Airbag recall Have been trying to get Josh at Williams Honda traverse city to get my 2005 Honda acura recall parts in and this repair scheduled since September of 2 Have been trying to get Josh at Williams Honda traverse city to get my 2005 Honda acura recall parts in and this repair scheduled since September of 2016. Honda has authorized the work to be performed here. It is now April of 2017 and still getting the run around..... Grrrrrr More

Great Sales Personnel and Sales Manager I had always wanted a Honda Accord (since 1978). I npw own one - thanks to the sales person and sales manager at Williams Honda. They had the car I had always wanted a Honda Accord (since 1978). I npw own one - thanks to the sales person and sales manager at Williams Honda. They had the car and color I wanted and we were able to make a deal. Thanks Laurie and Mike............. I would highly reccomend this dealership for sales and service - a five rating is good, but this dealership deserves a ten (10). More

Worst dealer service ever Williams is so bad that after being a loyal Honda owner of 16 years, I have resolved that I will not ever again own a Honda or any other make of car t Williams is so bad that after being a loyal Honda owner of 16 years, I have resolved that I will not ever again own a Honda or any other make of car that needs to be dealer serviced at Williams. Their 1 hour oil change took 2 hours, their oil consumption test was the biggest joke ever (I was always 1 quart low, no matter what the dipstick reading was; however, I was never shown dipstick by them before or after filling and they never showed me how much they were putting in the car), and TEN MONTHS later, I still can not get a call back from Josh, the service manager. Pathetic employees, pathetic customer service, worst dealership in Northern Michigan. 2 other warranty items, I could not even get them to address, especially troubling since one of the issues was a shrapnel shooting airbag that had already caused serious injury, including death. More

Very poor service Went for my free oil change and front light bulb was out so needed that changed. They said it would take 1-1 1/2 hr. It took them 3 hrs and then Josh Went for my free oil change and front light bulb was out so needed that changed. They said it would take 1-1 1/2 hr. It took them 3 hrs and then Josh the service manager tried to charge me $140 for the light bulb change because it took them "1" hr to do and was charging me labor charges...really disgusted with his poor customer service More

I was in to buy new tires and all went well. I always deal with Josh McCoy or Dale Penny; they are both top notch and go out their way to make sure the service and price are the best they can be. I always deal with Josh McCoy or Dale Penny; they are both top notch and go out their way to make sure the service and price are the best they can be. I will not go anywhere else for service. More

Josh McCoy - Service Manager Josh does a great job as service manager going out of his way to be sure our expectations are met. Even though he is very busy, Josh is always courte Josh does a great job as service manager going out of his way to be sure our expectations are met. Even though he is very busy, Josh is always courteous. Thank you, Josh! Gary and Glenda Ciszewski More

Williams Honda and Williams QuickLube We bought our Honda Odyssey in 2003 at Williams Honda. It was awesome and the service was great. We have been going to the Williams Quicklube (Fas We bought our Honda Odyssey in 2003 at Williams Honda. It was awesome and the service was great. We have been going to the Williams Quicklube (Fastlube) service center for years and are always happy with the service. Don't forget to search for online coupons/mailer coupons as they send them out regularly. Chris Sack - Glen Arbor, MI More

Above and beyond. Josh McCoy is the service representative I use and he always meets or exceeds my expectations. One call to schedule and they are ready when I arrive Josh McCoy is the service representative I use and he always meets or exceeds my expectations. One call to schedule and they are ready when I arrive and the car is done on time as promised! Yesterday I had routine service done and Josh took the time to replace a broken overhead light assembly on warranty even though I had not told him about the problem till I arrived to drop off the car. I appreciated the extra effort and would gladly recommend the service department at Williams Honda. More