Got a stone in windshield with less then 3000 miles on my Honda CR-V. Did not buy my car at Williams, but is the closest dealer to me. I wanted a Honda windshield, not after market. Called talked to Josh. He had me call parts to order, then parts transferred me to service. Josh told me he would call when the windshield came in to schedule a time to have it installed. A week later I called, and the windshield was there the day after I ordered it. I was told Josh would call to schedule. He didn’t. So I called Cherryland Auto Glass and scheduled it myself, and they called Williams. Appointment at 1:00, did not get out of there until 5:00. I would go look to see if it was done, no car. At 3:30 the auto glass guy came to tell me there was a problem, and he had just got done, I should be able to leave in another thirty minutes. He needed to open the hood and it wouldn’t open. They had to take it in the garage and work on it. So in turn he was there 2 1/2 hr. At no time did a Williams employee come and tell me what was going on. Not once, the glass guy did. Never again will I return for service there. Oh I should add Josh came in at 5:00 and said, “ its done “.