After multiple phone calls (>5) and two personal visits, I tried to get help with the end of my lease. NO one would help and those who promised to call back, didn't. Finally, I resorted to requesting a call with the General Manager. I asked to be put through to his voice mail when I was informed of his absence. "He does not have voicemail." I requested a meeting with the owner and was told his assistant would arrange that so I simply asked to leave a message with his voice mail. "He doesn't have voice mail." Honda Corporate even tried calling them in a 3 way call - no go! Personally, I find it incredulous that the GM and Owner do not use or have voicemail. If they don't, they need to set into this century and if they do, they have purposely LIED and everyone associated is culpable in my book.
So, I researched Honda dealerships in Michigan. I chose to call the one with the Presidents award for the past 5 years in a row. To illustrate how different the culture of a successful dealership vs less that effective dealership is: I drove 225 miles to Muskegon (one way) to have Betten Honda handle my lease that originated at Williams. From the first phone call with a "can do, can help, not a problem" approach in a less than 3 minute conversation, it was clear to me they were capable and competent. Just for clarity sake, I did not mention my situation with Williams when I made that first phone call. Tony A. (sales associate) and Joe, (the GM) were incredible. They demonstrated personal advocacy on my behalf and with Honda Corporate. They are pros!
Would I drive to Muskegon from Harbor Springs again for their service, sales or help. YES!!! YES!!!
Thank you Betten Honda. I will send all my friends and acquaintances to your dealership before I will ever give Williams another chance to provide a disservice to the buying public.