Had a 3:30 appointment fir an oil change. I arrived at 3:15pm, waited outside the service bay because 4vehicles already inside. Eventually 3 of the 4 cars were moved out and I continued to wait outside the bay. As Ryan was moving vehicles out of the bay two employees (male and female) were seen just sitting or walking around. The male left momentarily and when he returned to the bay I watched as he consumed two ice cream sandwiches and still no one waived me in or contacted me. With the virus situation I was unsure if they were going to come talk to me or waive me in. At 3:45pm after 30 minutes in line Ryan walked out and asked my name, I told him I had waited in line over 30 min and he said someone had called in sick and they were short a worker. When I asked if they could get my oil changed only with 1 hour Ryan said “maybe”. I left saying that I would reschedule. I live nearly 40 miles away, will get my oil changed elsewhere! Poor, poor customer service.