Williams Honda

We bought our new Honda CRV in April of 2012. Dealing with Steven Guest (Sales Consultant) was the most pleasant experience we have ever had in a new car showroom. (We're in our 60's.) He was a very go with Steven Guest (Sales Consultant) was the most pleasant experience we have ever had in a new car showroom. (We're in our 60's.) He was a very good listener, very well informed and very articulate in explaining technical information, low-keyed (not pushy) but attentive, did not make negative comments about the other car that we were considering, and honored the price concessions that we requested. From a buyer's point of view, you could not have a better salesperson. Now on to the service department. Our experiences are limited, but as an example, when I told John Fyfe that having used Williams' Fast Lube for many years (always very courteous, conscientious, and don't try to push unneeded service), I was spoiled, because the oil change includes a free car wash. He immediately called over for a car wash code! More

When taking my car in for service I was met by a cheerful and engaged professional. He knew the reason for my visit and, knowing that I was going to wait for the almost 3 hour service (I live over 60 miles and engaged professional. He knew the reason for my visit and, knowing that I was going to wait for the almost 3 hour service (I live over 60 miles away) offered to have their shuttle take me somewhere. A little later he came to let me know that the technician working on my car was going to take a very short lunch break so I could get back on the road. The car was done to my satisfaction and I received a promised discount as well!! I recommend Williams Honda. GO Roscommon, MI More

My Honda CR-V has over 341,000 miles on it, so I am concerned about the quality of service. We have been going to Williams Honda for two years (we also have an Element)and have been very pleased with concerned about the quality of service. We have been going to Williams Honda for two years (we also have an Element)and have been very pleased with the quality of serivce on both cars. I have yet to have a problem with either of our vehicles that required either road service or an emergency repair. I had Williams Honda perform one of their World Class Inspections before I drove my CR-V from northern Michigan to sourthern Arizona and back earlier this year, and the car performed without a hitch (through two sand storms and a blizzard). Their service gives me such a high level of confidence that my CR-V will continue to perform, we are driving it to Florida and back in January (after we have another World Class Inspection). More

I am always able to get an appointment to fit my schedule since I drive 45 miles from a neighboring town. Staff is always friendly and helpful with advice. since I drive 45 miles from a neighboring town. Staff is always friendly and helpful with advice. More

Always nice people to work with. Waiting area nice for children- thanks. Easy to get ahold of someone. When message left, am promptly called back. children- thanks. Easy to get ahold of someone. When message left, am promptly called back. More

The staff recognizes me when I come in for an oil change. They are honest and complete. I have never had to come back for something they missed. I recommend this service center. They are honest and complete. I have never had to come back for something they missed. I recommend this service center. More

We needed new tires for our family Odyssey. We shopped around at multiple dealers, and Williams either price matched, or beat competitors pricing. Josh is always helpful, and pricing is always fair. around at multiple dealers, and Williams either price matched, or beat competitors pricing. Josh is always helpful, and pricing is always fair. More

Williams Honda, service department has excellent service, friendly and confident technicians. They have explained the details of the repairs. Parts are expensive because of the imports. Thank you. friendly and confident technicians. They have explained the details of the repairs. Parts are expensive because of the imports. Thank you. More

As usual the staff was always polite and helpful. In particular Josh McCoy did a great job. I gave the rating of 4 (Good) on quality of service dept work since I had to return for another followup t particular Josh McCoy did a great job. I gave the rating of 4 (Good) on quality of service dept work since I had to return for another followup to finally get the problem resolved. This second trip required leaving the mini van for one week ( a no charge loaner car was provided). More

Been using this dealership for several years. In addition to excellent service, I have gone in a number of times for help with Element related issues, not service, and Josh has been very helpful. Issues like to excellent service, I have gone in a number of times for help with Element related issues, not service, and Josh has been very helpful. Issues like how to get the seat out or what indicators on the dial mean or recommendation for tires. More