Williams Kia

We were in search of a new family vehicle and had never considered a KIA in the past. From solid ratings and a neighbor who recently had a good experience at the Williams dealership, I stopped in a cold an considered a KIA in the past. From solid ratings and a neighbor who recently had a good experience at the Williams dealership, I stopped in a cold and snowy Saturday morning. Rob was great to work with. He helped get several models cleaned off from the ongoing snow storm to test drive and check out the options. At the same time, Rick and his team checked out my existing vehicle for a turn in option. Skylar provided different finance options along with extended coverage packages. It was low pressure, informative experience and glad I went to Williams. More

The Service group is doing a great job. Justin and Matt are a pleasure to work with. Their stock is high enough that if I ever have a tense issue going forward, I trust they will take care Justin and Matt are a pleasure to work with. Their stock is high enough that if I ever have a tense issue going forward, I trust they will take care of me. Keep it up TC KIA, and keep these guys. More

Aaron at Williams Chevy did a great job getting the car we needed would go back again we needed would go back again More

My buying experience was excellent. Lisa and Zack worked with me and I couldn't say enough about how the whole experience went. Rick Mihalic made perfect contacts and follow-ups. Austin Lisa and Zack worked with me and I couldn't say enough about how the whole experience went. Rick Mihalic made perfect contacts and follow-ups. Austin was stellar in going over the operation of the vehicle........twice. I really appreciated it. Thank you Zack, Rick, and Austin. A special thanks to Lisa, and a special good health. More

Very bad customer service! They tell you stuff is covered under warranty but it’s all lies! What happened to the days when companies pleased the customer? Those days are gone! They tell you stuff is covered under warranty but it’s all lies! What happened to the days when companies pleased the customer? Those days are gone! More

Lisa was phenomenal to work with! I ended up getting a vehicle elsewhere, but if I were going straight for best service, Lisa had it in the bag! She was not pushy whatsoever and was s I ended up getting a vehicle elsewhere, but if I were going straight for best service, Lisa had it in the bag! She was not pushy whatsoever and was so helpful! Highly recommend! More

Bought a brand new kia last march, i get constant trash mail and e-mail from them, apparently they still have an approved loan for me and keep trying to get me to buy another vehicle, i have called 6 times mail and e-mail from them, apparently they still have an approved loan for me and keep trying to get me to buy another vehicle, i have called 6 times, stopped in 5 times, trying to get it to stop, im talking about 3 to 5 regualr mails a week and 6 to 12 emails a week, its been every week for over a year now, i have been told by their manager its my problem i should not have bought A car from them and they refuse to stop the harassing mails, another mistake i made was taking car into williams for the oil change, also get multiple letters and emails from service dept as well. My brother has purchased several kias from a dealer in Grand rapids and has no harassment at all, be smart do not buy from a williams dealership, trust me they will just bother the heck out of you More

Refused to honor warranty for blown cylinder as well as refusing to be forthright about the issues. refusing to be forthright about the issues. More

Worst customer service ever! I found a car I liked applied for a loan, was approved for the loan. I called to ask if I could sign the loan on line and was told no I had to come in. I told them I wou applied for a loan, was approved for the loan. I called to ask if I could sign the loan on line and was told no I had to come in. I told them I would be there the next day, they asked for insurance to be sent to them. I called and got insurance on the car. AN HOUR later I was called and told they sold the car to someone "who was there and there and could sign the papers right away." I would not deal with them again! I'd give them 0 stars if it would let me More