I can't begin to express my disgust at the way my Jeep Commander was handled. I brought it in on December 13 for a diagnosis. CORY SMITH told me that it just needed a little love -- to the tune of $1300, which included a new battery and a bunch of maintenance work -- and the Jeep would be good to go. I was surprised, but so happy. After all that work was done he called back with bad news - the Jeep would not run. He needed $300 more to look at a few more things, but said that most likely it would be $1000 after that to get it running. At this point, I had a choice of paying $1300 for a broken Jeep that was no better (actually worse) than when I dropped it off, or let them keep working and after another $1300 I will have a running vehicle. So, he did $300 more work and called back to say the motor had catastrophic damage. How does a mechanic go from saying it just needs a battery and some love, to saying it has catastrophic damage! So now, I owe $1600 and was given a few choices - pay that money (because I "authorized it"), donate the vehicle to them and they will zero out the bill, or buy a new engine for between $5K and $8K. Well - I didn't like any of those choices. Bottom line, they botched this pretty bad. I spoke to EIGHT other mechanics who said he didn't do the testing he should have -- had he, he would have known right off the bat that there were major problems and I would have left with just the $128 diagnostic fee. MEANWHILE -- the Jeep has been there a month while I try to figure out what to do. During this month, we had FOUR email exchanges, THREE phone calls, and ONE call to the owner that did not get returned. Regardless of all the communication, they turned my account over to their attorneys on day 31, tacked on a $1400 storage fee and began proceedings to take over my lein!! SCOTT - the Service Manager told me I had 45 days before they started to take action against my vehicle. So, at the 30 day mark, I still thought I had some time to make decisions. The very day I received the letter from their attorney, I went in to speak with the owner - KEITH HASSAN. The ONLY thing I will say in his favor is that he seemed pretty disgusted that they did maintenance work on a blown engine. He decreased the bill to $620 plus made me pay the attorney fees of $140 even though it never should have been turned over according to SCOTT. Everything about this job was unprofessional and I found Cory and Scott to be completely dishonest (or perhaps Cory is incompetent?). The best part of it all - this is how they treated someone who is in the market for a new car! I had gone in knowing that if they cancelled my bill that I would buy a new car from them. Now, I will NEVER step foot in there again and highly recommend that anyone reading this go elsewhere. By the way, I still don't know what is wrong with the Jeep, but I paid $760.