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Williamson Buick GMC - Service Center

Miami, FL

4.5
1,860 Reviews

1,860 Reviews of Williamson Buick GMC - Service Center

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September 06, 2021

Took over 2 hours for a simple oil change and tire rotation. Was not the best experience being first time customer. Also the price for the service sent on the confirmation email was completely wrong a More

by alexandergil76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Fernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Williamson Buick GMC responded

Alexander, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Sep 08, 2021 -

alexandergil76 responded

I would absolutely be interested in discussing further.

September 04, 2021

Well. Never had a problem. But this one baffles me & the shop. Noise is still there. Paid for it to get fixed, but no. Coming in Thursday. Let's see the mystery. More

by Cano.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Gomara
Sep 07, 2021 -

Williamson Buick GMC responded

Thank you for the great feedback, Cano! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 04, 2021

My 5 Cadilac love Williamson that’s why I keep coming back and will lease my 6th in April of 2022 it’s best service More

by Teddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Penn
Sep 07, 2021 -

Williamson Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 03, 2021

Excellent personal customer service with professional caring attitude. My car repairs were performed satisfactory, I was provided with a courtesy loaner vehicle, my automobile was returned to me working More

by Adelai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriele, vehicle loaner department
Sep 03, 2021 -

Williamson Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 02, 2021

Great service got me in and out, the info that was provided to me about my car was well delivered. Very happy with my service More

by Jackie12895
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McKesson
Sep 03, 2021 -

Williamson Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 01, 2021

The battery in our 2019 Escalade left us stranded. We used OnStar for the first time. Friendly, fast & professional service. On the road again 25 minutes later. AWESOME! More

by compd01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JC - Williamson Cadillac Road Service
Sep 03, 2021 -

Williamson Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 31, 2021

Skip is the best and the customer service is good to thank you and the price are fair it’s was fast to get my car back More

by tapanesl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
Sep 02, 2021 -

Williamson Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 31, 2021

Excellent customer service. I Waited just under an hour. Very Comfortable waiting area. Very attentive staff and personnel. Happy customer. I Will be back for sure. More

by LADYSHEA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfonso Robleto
Sep 02, 2021 -

Williamson Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 31, 2021

This is amazing dealer the services is great Alfonso Robleto is a great advisor. We bought a brand new Cadillac there and we are happy with the customer service and management. More

by KARELRIESCO16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfonso Robleto
Sep 02, 2021 -

Williamson Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 31, 2021

Amazing service by tony , he was able to complete and answer all my questions and Guide me to have a better service next time,just amazing More

by dougcordoba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Martínez
Sep 02, 2021 -

Williamson Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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