Carmen Alicea
Carmen Alicea at Williamson Buick GMC

Carmen Alicea

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

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4.8
236 Reviews

Dealership Experience

11 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.8

236 Reviews

Write a Review

236 Reviews of Carmen Alicea

June 16, 2026

Dealership Rating
Employee Rating

Todo muy bien en atención y calidad , profesionales cmo siempre recomendado sin dudas al mejor nivel More

by ERNESTOARIAS79
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tony Martinez

June 12, 2026

Dealership Rating
Employee Rating

Service and staff always friendly and helpful! Professional in all procedures and explain in detail any problems. Dealership organized and very clean. More

by JRFMB07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Mckesson

May 29, 2026

Dealership Rating
Employee Rating

Maintenance was quick and free first time. Walked in with no appointment great service.Happy More

by JBATISTA2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

May 29, 2026

Dealership Rating
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Muy bueno,buen trato y solución a tu problema del carro,un personal por excelencia More

by MAHOGANYJONES25
Service Price Transparency
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Recommend Dealer
Yes

January 16, 2026

Dealership Rating
Employee Rating

Quick and friendly customer focused customer first a feeling that customers matter not for just a requirement More

by Lwmcdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2026

Williamson Buick GMC responded

We truly appreciate your review and are delighted that our service left you feeling well taken care of.

December 27, 2025

Dealership Rating
Employee Rating

This dealership was helpful when I had an issue with broken headphones. They gave me a replacement for free. More

by MEAGS0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Williamson Buick GMC responded

Thank you for your kind review — we’re committed to delivering this level of service every time.

December 20, 2025

Dealership Rating
Employee Rating

The staff is super friendly and attentive. They care about thr customers. The attention and ongoing communication is perfect and the dealership is very service entered More

by soniaslaughter
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Santos

Jan 19, 2026

Williamson Buick GMC responded

We’re grateful for your support and pleased to hear that our team took great care of you.

December 12, 2025

Dealership Rating
Employee Rating

Actual work was good, getting a smooth connection and actually getting a call back when my service advisor was out was frustrating More

by NABUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Carbonell, Tony Martinez

Jan 19, 2026

Williamson Buick GMC responded

We’re grateful for your honest feedback and look forward to delivering an even smoother experience next time.

December 02, 2025

Dealership Rating
Employee Rating

Carmen is a professional and is a wonderful client services . She knows her job well! More

by cariecasslo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2026

Williamson Buick GMC responded

We’re so pleased to hear your visit went well and appreciate your recognition of our team’s dedication.

November 30, 2025

Dealership Rating
Employee Rating

I feel like I did not need what was offered and was going to be told I needed an evaporator also. Too corporate More

by romano1121
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jan 19, 2026

Williamson Buick GMC responded

Your feedback is important to us, and we regret that your experience fell short — we’re here to help make it right. Please contact our service management team so that we may better understand the situation and remedy it.

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