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Carmen Alicea
Carmen Alicea at Williamson Buick GMC

Carmen Alicea

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
234 Reviews

Dealership Experience

11 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.8

234 Reviews

Write a Review

234 Reviews of Carmen Alicea

May 29, 2026

Dealership Rating
Employee Rating

Maintenance was quick and free first time. Walked in with no appointment great service.Happy More

by JBATISTA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2026

Dealership Rating
Employee Rating

Muy bueno,buen trato y solución a tu problema del carro,un personal por excelencia More

by MAHOGANYJONES25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez, Richard Loero, Rolando Pardo, John Varela, Tony Martinez, Yair Garrido, Edgar Lacayo, Diana Garcia, Julio Lopez

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January 16, 2026

Dealership Rating
Employee Rating

Quick and friendly customer focused customer first a feeling that customers matter not for just a requirement More

by Lwmcdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez, Yair Garrido, Diana Garcia

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Jan 19, 2026

Williamson Buick GMC responded

We truly appreciate your review and are delighted that our service left you feeling well taken care of.

December 27, 2025

Dealership Rating
Employee Rating

This dealership was helpful when I had an issue with broken headphones. They gave me a replacement for free. More

by MEAGS0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2026

Williamson Buick GMC responded

Thank you for your kind review — we’re committed to delivering this level of service every time.

December 20, 2025

Dealership Rating
Employee Rating

The staff is super friendly and attentive. They care about thr customers. The attention and ongoing communication is perfect and the dealership is very service entered More

by soniaslaughter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Santos

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Jan 19, 2026

Williamson Buick GMC responded

We’re grateful for your support and pleased to hear that our team took great care of you.

December 12, 2025

Dealership Rating
Employee Rating

Actual work was good, getting a smooth connection and actually getting a call back when my service advisor was out was frustrating More

by NABUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Carbonell, Tony Martinez

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Jan 19, 2026

Williamson Buick GMC responded

We’re grateful for your honest feedback and look forward to delivering an even smoother experience next time.

December 02, 2025

Dealership Rating
Employee Rating

Carmen is a professional and is a wonderful client services . She knows her job well! More

by cariecasslo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 19, 2026

Williamson Buick GMC responded

We’re so pleased to hear your visit went well and appreciate your recognition of our team’s dedication.

November 30, 2025

Dealership Rating
Employee Rating

I feel like I did not need what was offered and was going to be told I needed an evaporator also. Too corporate More

by romano1121
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Jan 19, 2026

Williamson Buick GMC responded

Your feedback is important to us, and we regret that your experience fell short — we’re here to help make it right. Please contact our service management team so that we may better understand the situation and remedy it.

November 24, 2025

Dealership Rating
Employee Rating

Alfredo, Tony the Finance Manager, Yorny, and Lazaro the Sales Manager made my lease buyout purchase smooth and efficient. I highly recommended doing business at Williamson Cadillac. They always put the cus More

by CarBuyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yorny Fundora, Kaitlin Haeffner, Beny Ledesma, Pete Betancourt, Laz Estrada, Tony Mercado, Stephanie Reyno, Alfredo Rojas

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Nov 28, 2025

Williamson Buick GMC responded

We’re glad Alfredo, Tony, Yorny, Lazaro, and the team made your lease buyout smooth and efficient. Thank you for recommending Williamson Cadillac and recognizing our customer‑first approach.

November 21, 2025

Dealership Rating
Employee Rating

Excellent service, repaired my car and returned my car on time and spotless. Thank you!!! More

by DANIELJESS1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 28, 2025

Williamson Buick GMC responded

We’re delighted Carmen ensured your car was repaired on time and returned spotless. Thank you for sharing your appreciation for her excellent service.

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