Williamson Buick GMC - Service Center

Erick Fernandez is great. No better place than Willson’s Cadillac. Only place to take your car to get service. Get to the point and don’t try to take advantage of you. Highly No better place than Willson’s Cadillac. Only place to take your car to get service. Get to the point and don’t try to take advantage of you. Highly recommend. Thanks Erick keep up the great work. More

Excellent prompt customer service. Staff friendly and courteous. Beautiful comfortable facility. Very pleased with the service received. Staff friendly and courteous. Beautiful comfortable facility. Very pleased with the service received. More

This dealership is only good for oil changes, I took my vehicle for an AC diagnostic and had an appointment. My appointment was at 8am and at 4pm I still did not have an answer from the service advisor. AR vehicle for an AC diagnostic and had an appointment. My appointment was at 8am and at 4pm I still did not have an answer from the service advisor. AROUND 4:30pm after calling more than 6 times I finally spoke with the service advisor, he tells me that they most likely would not be able to diagnose the vehicle that day (Friday) and that they will not touch the vehicle until possibly on Monday. The service advisor knew I was not pleased as we hung up the phone. Around 6pm I received a text stating that the repairs to the vehicle would be more than $3k. I than called the service advisor, tried several time and finally I was able to speak. I asked him how would it be possible for them to diagnose the vehicle so quickly and without charging the Ac with freon. He could not answer. To make the story short I had a brief conversation with the service director on Saturday when I arrived to collect the vehicle, he really seamed not interested of our chat when I pointed out that the invoice statement show a $10 charge for shop repair material fee. I then asked him WHAT DID THEY REPAIR as the vehicle was only diagnosed. He gave me a vague answer. I told him attention to the small details makes an enormous difference as if you mis charge 1 customer is equivalent to $10, but when you do this to thousands of clients it equals to tens of thousands of dollars. I called another Cadillac dealer keep on mind I have been servicing my vehicle at Williamson for years and that other dealer quoted me hundreds of dollars less... I will NEVER TAKE MY VEHICLE TO WILLIAMSON CADILLAC FOR ABSOLUTELY ANYTHING... If any of you are reading this and serviced you vehicle at this dealer CHECK YOUR BILLING STATEMENT if you have yet to have you vehicle service or repaired, I suggest you call another dealer as they will most definitely quote you a better price. I also gave this information to the Service Director who was not interested or even asked or offer to provide an equal or better quote. He stated that the labor hourly rates are what they are... More

Efficient, courteous, knowledgeable. Pretty quick, nice refreshments while waiting Manny and Skip were great . My first visit and I am so impressed with all Pretty quick, nice refreshments while waiting Manny and Skip were great . My first visit and I am so impressed with all More

But I would definitely recommend for friends and family service was amazing great communication. They take good care of your vehicle. service was amazing great communication. They take good care of your vehicle. More

Everything was very fast and the staff was very nice and efficient thank you gm financial efficient thank you gm financial More

I got there at 3:30 pm for an oil change. I left the Dealer at 6:30 pm. My advisor left and nobody told me my car was ready. I spent 3 hours waiting, the cashier was about to close and leave I left the Dealer at 6:30 pm. My advisor left and nobody told me my car was ready. I spent 3 hours waiting, the cashier was about to close and leave but thankfully she saw me waiting. More

John is a amazing service representative and is always pending and attentive. AAA service. Great job pending and attentive. AAA service. Great job More

The service department was quick and fast at my request. came in for a oil change so service overall was quick. service advisor could have been a bit more Friendlier but over all everything was fine. came in for a oil change so service overall was quick. service advisor could have been a bit more Friendlier but over all everything was fine. More

Mr. Carlos Gomara was very helpful and solved my problem efficiently and kindly. Thank you! efficiently and kindly. Thank you! More