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Williamson Buick GMC - Service Center

Miami, FL

4.5
1,860 Reviews

1,860 Reviews of Williamson Buick GMC - Service Center

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May 14, 2022

Timely and efficient. Very profesional and courteous. My advisor John was great! I tried scheduling to take my 2006 Hummer but they claim it is not in the “system” and s More

by HENRY30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Storm was my sales guy on two vehicles he’s always been great!
May 17, 2022 -

Williamson Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rogers - jrogers@wagmiami.com

May 14, 2022

This is rhe worst place ever. went in to get an oil change and check for a leak and left with a fuel pump problem.went in with no problem and came out with my car hesitatin to star More

by Cossiowilly02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Williamson Buick GMC responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Juan Santos Service Director juans@wagmiami.com

May 16, 2022 -

Cossiowilly02 responded

Hello mr santos.I will like to have a talk with you kn the phone if its possible.

May 13, 2022

Excellent customer service excellent excellent, management excellent excellent! Excellent customer service excellent excellent, management excellent excellent! More

by RAULACERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Williamson Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rogers - jrogers@wagmiami.com

May 13, 2022

Great service department with friendly and assistance with loaners always available! That’s a great advantage from other dealers!!! More

by DORTISG
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skip Moosang
May 16, 2022 -

Williamson Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Juan Santos Service Director juans@wagmiami.com

May 13, 2022

No one communicated with me what was wrong with my vehicle. When I called my service advisor to ask for status, he replied with a text that read, my car is with a technician. I got another text a More

by Michi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Skip Moosang
May 16, 2022 -

Williamson Buick GMC responded

Michi, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Juan Santos Service Director juans@wagmiami.com

May 13, 2022

Friendly and professional as I am using a walker and they made my experience very pleasant by bringing me my car More

by Abetymf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Carlos Gomara
May 16, 2022 -

Williamson Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Juan Santos Service Director juans@wagmiami.com

May 12, 2022

Son muy amable servicio rápido y hasta me limpiaron el carro muy contenta con la persona que me atendio More

by Karla carrion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfonso Robleto
May 13, 2022 -

Williamson Buick GMC responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

May 12, 2022

Great service and great communication very happy with service thank you thank you thank you Thanks More

by scaredmoneydontmakemoney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfonso Robleto
May 13, 2022 -

Williamson Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

May 12, 2022

Our service advisor Tony Martinez was extremely thorough and helpful. The car was promised at a certain time and it was done before the promised time. More

by Farmsfig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
May 13, 2022 -

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

May 11, 2022

Great service, coffee station with snacks is great. Fast and responsive. Open hours use full More

by gdv4462
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember
May 13, 2022 -

Williamson Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

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