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Williamson Buick GMC - Service Center

Miami, FL

4.5
1,854 Reviews
Call Service Center (305) 670-7100

1,854 Reviews of Williamson Buick GMC - Service Center

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October 26, 2021

I have been with different representatives but Mr Alfonso has been excellent in all aspects. More

by Lesther Pavon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfonso Robleto
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Oct 28, 2021 -

Williamson Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 26, 2021

The service and professionalism at Williamson GMC is second to none! Amazing customer service!! Thank you!! More

by Ron Sierra 2014 SLT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
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Oct 28, 2021 -

Williamson Buick GMC responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new vehicle and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 26, 2021

Professional personal very good service special for a Saturday and super nice having the transportation to and from your house More

by BCSJOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2021 -

Williamson Buick GMC responded

Thank you for the review Jose. We appreciate you taking the time to write about your experience. The weekend service is especially designed to be very fast and efficient. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 26, 2021

Williamson Cadillac and GMC never fails to amaze me with there outstanding customer service. They go above and beyond to keep my family safe and informed. More

by SPLLERANDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skip Moosang
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Oct 29, 2021 -

Williamson Buick GMC responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 23, 2021

Been having problems with transmission for years. Finally a rebuilt transmission was installed and the same situation still happening. Really disappointed. I may have to use other measures to resolve the More

by JAVIRIERA123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Varela
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fede Prudome
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Oct 25, 2021 -

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Oct 26, 2021 -

JAVIRIERA123 responded

Mr Rogers: Thank you for reaching out to me. First of all I LOVE my Escalade, but for more than two years I have been taking the vehicle for service and since then I been asking to check a hard shift in low gear that happens at low mph, either accelerating or breaking. Problem doesn't happens all the time, it happens at a specific acceleration or deceleration. Every time the supposedely "REPAIRS" have been different every time: - case extension and gasket replacement - electronic module control replacement - performed transmission fluid flush, power flush transm assembly - searched SI bulletin # 16-NA-019, performed fast learn procedure - customer concern can not be duplicated In September, I insisted that Mr.Fede Arudhome (Service Manager) would drive the vehicle with me and found that the transmission indeed had the shifting problem and he authorized a new transmission replacement. To my surprise, it was not a new transmission, but a remanufactured transmission ( if that really happened??). As of today the problem continuous and sometimes its worse than before. On October 22 I took the car to an excellent auto service and the vehicle was driven by the shop's ASE Master Technician to his home and back the next day and I quote he "noticed a hard shift at low gear between 10 and 20 mph. In conclusion Mr. Rogers with all your respect, by now I am really disappointed and really pissed off about this situation. I will be expecting a prompt response from you or anyone with the authority to finally put an end resolution. The reason I have been patient is because I really like the style, comfort and performance of my Cadillac Escalade and can't wait to get in the near future the new model. Thank you again, sincerely Javier Riera

Oct 26, 2021 -

JAVIRIERA123 responded

Mr Rogers: Thank you for reaching out to me. First of all I LOVE my Escalade, but for more than two years I have been taking the vehicle for service and since then I been asking to check a hard shift in low gear that happens at low mph, either accelerating or breaking. Problem doesn't happens all the time, it happens at a specific acceleration or deceleration. Every time the supposedely "REPAIRS" have been different every time: - case extension and gasket replacement - electronic module control replacement - performed transmission fluid flush, power flush transm assembly - searched SI bulletin # 16-NA-019, performed fast learn procedure - customer concern can not be duplicated In September, I insisted that Mr.Fede Arudhome (Service Manager) would drive the vehicle with me and found that the transmission indeed had the shifting problem and he authorized a new transmission replacement. To my surprise, it was not a new transmission, but a remanufactured transmission ( if that really happened??). As of today the problem continuous and sometimes its worse than before. On October 22 I took the car to an excellent auto service and the vehicle was driven by the shop's ASE Master Technician to his home and back the next day and I quote he "noticed a hard shift at low gear between 10 and 20 mph. In conclusion Mr. Rogers with all your respect, by now I am really disappointed and really pissed off about this situation. I will be expecting a prompt response from you or anyone with the authority to finally put an end resolution. The reason I have been patient is because I really like the style, comfort and performance of my Cadillac Escalade and can't wait to get in the near future the new model. Thank you again, sincerely Javier Riera

October 22, 2021

My service manager, John Varela, is always concerned about my time and cost. This trip was a very fast repair. More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Williamson Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 22, 2021

Service was outstanding starting with John Varela as Advisor as well as the technicians execution and in a reasonable amount of time. More

by erortega
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2021 -

Williamson Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 22, 2021

Very pleasant expetienceNice lunchI like the little Very pleasant expetience Nice lunch I like the little sandwich while I wait for my car More

by WLISTAINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Williamson Buick GMC responded

Thank you for the amazing 5-star rating! Whether it be in service or sales, I hope to see you again soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 22, 2021

Came in for an oil change and tire rotation. Also ordered a replacement mid flap. Service writer Skip M. Took care of everything and kept me apprised along the way. Overall a great experience! More

by CSCHUBERT0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
Report | Print
Oct 25, 2021 -

Williamson Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 21, 2021

First time I took my car for service which my husband usually handles and it was a very pleasant experience. More

by BJGLASFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
Report | Print
Oct 22, 2021 -

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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