Willis Nissan
Des Moines, IA
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New purchase. Great 2nd buying experience with Bart. Very patient - no pressure. Had a great experience with service for the past 3 years with previous vehicle. Th Great 2nd buying experience with Bart. Very patient - no pressure. Had a great experience with service for the past 3 years with previous vehicle. That's it for now. More
Oil change Great Service fast very clean would highly recommend this dealership. Very friendly staff have been going here for three years have purchased two rou Great Service fast very clean would highly recommend this dealership. Very friendly staff have been going here for three years have purchased two rouges from them More
Service & Tom Briel=outstanding Every question answered and all my needs met in service dept. I never heard from sales after I bought this Maxima ( my fifth one) no follow up whatsoe Every question answered and all my needs met in service dept. I never heard from sales after I bought this Maxima ( my fifth one) no follow up whatsoever. More
Very efficient! Kevin who sold me the car, had everything in order to make it quick and efficient! The facility is clean with good eye appeal. And everyone was so p Kevin who sold me the car, had everything in order to make it quick and efficient! The facility is clean with good eye appeal. And everyone was so polite and helpful! Fifth car that I have gotten from them. More
Disappointed I chose Hummels because whoever answered the phone was so nice and helpful. The gentleman that I delt with was very nice but. I requested that my car I chose Hummels because whoever answered the phone was so nice and helpful. The gentleman that I delt with was very nice but. I requested that my cars oil be changed and I have no idea if it was changed or not. After having my car for a week I would have thoughts it could have been changed. I was informed that Hummel s tented caes after 3 days of being without mine and I questioned about it. The lady behind the counter when we paid our bill was not friendly. I understand that it was almost 6pm but we live over an hour away from hummels and made it to the shop 10 min before closing. More
Great service I came in no appointment for an oil change and tire rotation, they had me on my way in just over 1 hour. Courteous service and they also changed my ba I came in no appointment for an oil change and tire rotation, they had me on my way in just over 1 hour. Courteous service and they also changed my battery in my fob no extra charge. Thanks Hummels Nissan! More
New Car Purchase Good to work with but still using old dealer practice of talking about invoice and dealer cost. Just a waste of time with this old sales tactic. Jus Good to work with but still using old dealer practice of talking about invoice and dealer cost. Just a waste of time with this old sales tactic. Just give me your best deal and don't go into the BS of dealer invoices. More
Great service Consistently great service! The staff is knowledgeable, helpful and friendly. Wait time is reasonable, and I typically wait for services. Having prep Consistently great service! The staff is knowledgeable, helpful and friendly. Wait time is reasonable, and I typically wait for services. Having prepaid oil servicing is very convenient. More
Service review Woman scheduling appointment on phone very rude. No times available for months so have to go elsewhere and the try to get in for larger items. Either Woman scheduling appointment on phone very rude. No times available for months so have to go elsewhere and the try to get in for larger items. Either Nissans need a lot of repair work resulting in no open times or scheduling process needs overhaul. Would’ve appreciated some heads up my warranty was ending before hit 100,000 miles or some random date. Service guy was nice and appreciated explaining options and what was going on. Still pissed about warranty. Thankful for free shuttle helped to make things a bit better after expensive total. More
Disney World quality service Whenever I bring my car in for an oil change, I am always promptly and warmly greeted by the Nissan team, and this time was no different. This past vi Whenever I bring my car in for an oil change, I am always promptly and warmly greeted by the Nissan team, and this time was no different. This past visit they were busier than normal with a two hour wait for my oil change. I requested to go to the mall and immediately they found a driver to take me there for the morning. Bob was very friendly and I felt safe riding in the vehicle. When I got back to the dealership, I was immediately greeted by Evan, the service advisor who set up my appointment, and he went over the checklist of things the mechanic technician, Ali, did. I like that he walked me through some of the things that they recommended for my vehicle and explained it in a way that was not demeaning but warm and actually informative about how my vehicle works. It was a great value too! I got my oil changed and tires rotated but only had to pay for the replacement part and service. Plus they give you a free car wash voucher everytime you go in. I definitely enjoy and recommend going to this dealership for any of your vehicle service needs- the friendliness, care, and hard work is unbeatable! More