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Willowbrook Ford
Willowbrook, IL
153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 153 reviews
January 14, 2022
I contacted the dealership about a 2021 Kia Seltos. I live in Iowa City, and I wasn't going to be able to make it to the Chicago area for a test drive until a few days later. I basically offered to buy live in Iowa City, and I wasn't going to be able to make it to the Chicago area for a test drive until a few days later. I basically offered to buy the vehicle that night from afar, sight-unseen. The online sales rep with whom I'd been communicating just stopped responding to me. Completely baffling. Be aware they won't deliver a vehicle outside a 10-mile radius, and they don't appear to be interested in dealing with customers outside the area, even if you offer to buy it on the spot. More
by nszumski
Employees Worked With
Cyndi
Helpful December 18, 2021
Extremely unprofessional interactions with the online person. Tone and words were uncalled for and will not be doing any business with them now or ever person. Tone and words were uncalled for and will not be doing any business with them now or ever More
by kquaid13
Employees Worked With
Cyndi
November 26, 2021
I had a Bronco ordered, and after committing to MSRP, they told me that they are adding $5K because there’s nothing I can do! They said I should be happy it’s not more $. Terrible business people. they told me that they are adding $5K because there’s nothing I can do! They said I should be happy it’s not more $. Terrible business people. More
by Mike
Employees Worked With
Marcus (he’s a good guy). My issue is with management
June 05, 2021
Haven’t been able to find a fit for a purchase yet, but I want to take the time to compliment Simeon Talevski in sales. He has worked hard to keep me up to date on my vehicle search and what they have avail want to take the time to compliment Simeon Talevski in sales. He has worked hard to keep me up to date on my vehicle search and what they have available and is great about communication. If the right one comes up I’ll certainly give him my business! Thank you! More
by gasteffens
Employees Worked With
Simeon Talevski
February 14, 2021
Good luck with service! They can’t even return a phone call! One service writer. The young lady took all of my information and was told that the service writer would call back. Didn’t happen! call! One service writer. The young lady took all of my information and was told that the service writer would call back. Didn’t happen! More
by jacobsonjohn55
Employees Worked With
Service writer
January 21, 2021
Service was completed on time & done correctly. Now considered my preferred dealer. Waiting area was clean & safe. All staff was helpful & friendly. Car was clean after completion of service. considered my preferred dealer. Waiting area was clean & safe. All staff was helpful & friendly. Car was clean after completion of service. More
by Explorer Owner
Employees Worked With
Brandon Sircher
December 24, 2020
Great dealership, always prompt and accurate and friendly. I buy new and have service done there also. Never any problems or complaints. Will keep going back! friendly. I buy new and have service done there also. Never any problems or complaints. Will keep going back! More
by dmartinet
Employees Worked With
Matt and Louis
December 20, 2020
Very good dealership I made an appointment and they took me right away. Explained what the process was and said if there was anything else that needed attention they would call me. The process was scheduled me right away. Explained what the process was and said if there was anything else that needed attention they would call me. The process was scheduled for a few hours, about 2 hours later they called me and said the car was ready. Every time I take my car for service I receive outstanding service. Willowbrook Ford is the dealership for the western suburbs. More
by panchovicha
Employees Worked With
Can’t remember.
December 08, 2020
Went to look at a used truck, it was not at all what was pictured in the ad. When I informed the salesperson, I was told 'it was just a stock image and all dealers do that", um no. I told my initial contact pictured in the ad. When I informed the salesperson, I was told 'it was just a stock image and all dealers do that", um no. I told my initial contact I was interesting in financing because I was concerned the vehicle would have been too old, he could have told me that was the case and spared me the drive. I really dodged a bullet and have no plans to ever return. More
by brmorgan70
Employees Worked With
John I think. Although initially it was Simeone and at one point Kristy(?). It got confusing as to who was actually doing what.
