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Willowbrook Kia
Willowbrook, IL
154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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154 Reviews of Willowbrook Kia
August 22, 2026
Everything they promised to do, they did for the price they quoted me and finished very close to the length of time they promised. they quoted me and finished very close to the length of time they promised. More
by Williamkokonas
Employees Worked With
Father and son in body shop were very nice as usual.
July 10, 2026
I talked to my service rep Matt Hull on Wednesday and told him I needed an oil change and he said bring it in tomorrow morning. He got it done and I was on my way with in an hour. Thanks Matt! told him I needed an oil change and he said bring it in tomorrow morning. He got it done and I was on my way with in an hour. Thanks Matt! More
by Rjkevil
Employees Worked With
Matt Hull
June 23, 2026
I am very happy with my new vehicle, but I am disappointed with my overall delivery experience. My salesperson, Anthony, was professional and took the time to show me the basic features of the v disappointed with my overall delivery experience. My salesperson, Anthony, was professional and took the time to show me the basic features of the vehicle, which I appreciated. However, the process leading up to delivery was frustrating and disorganized. We had already agreed on pricing on Saturday, but I did not receive the final bill of sale until Monday morning. Because of that delay, I had to cancel and redo my loan paperwork to ensure the numbers matched correctly. This could have been handled before delivery day and would have made the process much smoother. I was originally expected to arrive at 9:00 a.m., but the vehicle was not actually ready when I got there. The gas tank had not been filled, and I was told the vehicle still needed to be prepared. As a customer purchasing a brand-new vehicle, I expected it to be fully ready before my scheduled pickup time. The biggest disappointment was the condition of the vehicle at delivery. The exterior and interior did not appear to have been properly detailed. There were dirt marks and stains that I had already noticed during my visit on Saturday, which led me to believe the vehicle was not thoroughly cleaned before delivery. I ultimately paid to have the vehicle professionally cleaned myself after leaving the dealership. I was also disappointed that much of the factory plastic had already been removed. For many customers, taking delivery of a brand-new vehicle is a special experience, and I would have preferred to remove those protections myself. While I am very happy with my purchase and appreciate Anthony’s efforts, the dealership’s preparation and delivery process did not reflect the level of service I expected when purchasing a brand-new vehicle. I hope this feedback is used to improve the experience for future customers. More
by lashon89m
Employees Worked With
Anthony
June 11, 2026
⭐☆☆☆☆ I visited Willowbrook Ford Kia with the intention of purchasing a vehicle, but unfortunately my experience was far from professional. My biggest issue was with the general manager, who repe intention of purchasing a vehicle, but unfortunately my experience was far from professional. My biggest issue was with the general manager, who repeatedly talked over me whenever I tried to ask questions or express my concerns. It felt as though my input didn’t matter and I was never given the opportunity to have a normal conversation. In addition, his speech and demeanor came across as unusual and unprofessional, which made the interaction uncomfortable. Whether discussing a vehicle or negotiating a purchase, customers deserve to be treated with respect and allowed to speak without constant interruption. I came in ready to do business, but left feeling frustrated and unheard. Based on my experience, I cannot recommend this dealership. More
by sanchezdavid070810
Employees Worked With
General manager
