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Willowbrook Kia
Willowbrook, IL
141 Reviews
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141 Reviews of Willowbrook Kia
March 24, 2026
STAY AWAY! !! This has been the worst experience I’ve ever had with a car dealership and service department in my entire life. My Kia Optima has been at K !! This has been the worst experience I’ve ever had with a car dealership and service department in my entire life. My Kia Optima has been at Kia Willowbrook for over 11 weeks and is still not repaired, not drivable, and not even correctly diagnosed at this point. They are telling me they still need more time to figure it out. To make matters worse, I was never once able to speak with an actual service manager despite numerous attempts. I went in there today hoping to speak to one of the managers...only to be told they are not there. I also found out that the man, Justin, who I believed was one of the managers this whole time and has been my primary contact so far....is NOT even one of the managers. Apparently, I haven't even spoken to a manager yet. Despite this, I am now being asked to pay over $4,300 for incomplete and partially unauthorized work—just to have my car released and towed elsewhere. Completely unacceptable experience with communication, transparency, and service. Zero stars. More
by Austin C.
Employees Worked With
Luis, Justin Brill
March 20, 2026
Have bought 2 cars from this dealership over the last 12 years and have a very excellent experience with both the sales personnel and also the service personnel. years and have a very excellent experience with both the sales personnel and also the service personnel. More
by jmaza
Employees Worked With
Nico
March 19, 2026
A very pleasant experience the salesperson was very knowledgeable and not pushy at all I would and will recommend Dave Wishart and Willowbrook Kia to everyone I know knowledgeable and not pushy at all I would and will recommend Dave Wishart and Willowbrook Kia to everyone I know More
by Rarudin
Employees Worked With
Dave wishart
March 15, 2026
Very polite & knowledgeable/I understood my car issue-waiting time was earlier than expected & my issue was shown to Me in a video! issue-waiting time was earlier than expected & my issue was shown to Me in a video! More
by Hogan
Employees Worked With
Diana don’t know names of the maintenance crew
March 07, 2026
Willowbrook Ford and Kia of IL always provides exceptional professional all around customer care and service in everything they do! I choose Ford over other brands because of this dealership! I exceptional professional all around customer care and service in everything they do! I choose Ford over other brands because of this dealership! I know I can always count on this location to deliver what they promise and then some! You name it they’re there. Clean, happy, healthy environment. My automobiles are always well cared for as is my family. Sam went out of his way to help me in service this time. There are just too many nice things to say about Willowbrook Ford. Thanks Willowbrook Ford and Kia!!! More
by Linda.bavone
Employees Worked With
Sam
March 01, 2026
Anthony was very helpful, answered all of my questions. Would defiinitely recommend this dealership. The process was very easy to purchase a car. Would defiinitely recommend this dealership. The process was very easy to purchase a car. More
by Kevinmoynahan
Employees Worked With
Anthony
February 27, 2026
No complaints about the service, the work performed, or my interactions with staff. I had my 2025 KIA Niro in for a recall, and regular service -- including a 5 tire rotation (I bought a 5th OEM wheel & ti my interactions with staff. I had my 2025 KIA Niro in for a recall, and regular service -- including a 5 tire rotation (I bought a 5th OEM wheel & tire, which fits under the hatch cargo floor. More
by martylolich
Employees Worked With
Diana
February 20, 2026
Professional/positive services. My service advisor, Diana, was informative and knowledgeable. My complimentary rides to my home and back were also, top notch. Thank you, to all the My service advisor, Diana, was informative and knowledgeable. My complimentary rides to my home and back were also, top notch. Thank you, to all the staff at Kia, for keeping me safe in my 2016, Kia Sorento. Sincerely, Mary Ann Mobley More
by mamobley2000
Employees Worked With
DIANA MAGGIO/7663
January 03, 2026
Very knowledgeable, helpful & supportive staff! Everyone was terrific to work with. They worked with me to make the deal possible! Everyone was terrific to work with. They worked with me to make the deal possible! More
by whitney.templeton
Employees Worked With
Trajce, Rocco & another nice guy,
