Wilson County Hyundai

I have bought 3 Hyundais from this dealer, and if I buy another 20, they will be bought at this dealership. Wilson County Motors has been around for a long time. They have made an honest business. They another 20, they will be bought at this dealership. Wilson County Motors has been around for a long time. They have made an honest business. They welcome anyone regardless of status or income. They treat everyone as though you are real folks and welcome back. More

they were very friendly and very knowledgable. I located them through Consumer Reports car report and they gave a very reasonable general quote on the Hyundai Santa Fe that I "built" online. When I got to them through Consumer Reports car report and they gave a very reasonable general quote on the Hyundai Santa Fe that I "built" online. When I got to the dealership and asked for Simon, he in a few minutes was able to show a few things about the Santa Fe that 4 previous dealers had not mentioned. They further reduced the price over what had been given in the Consumer Reports quote, without the bothersome "going back and forth" seen at most dealers. They gave us a fair value for our trade, per Kelly blue book trade in value and made the overall experience a 10+. More

As a USAA member I bought Hyundai Sonata 2001 at Wilson Hyundai. I worked with Simon and it was a pleasant experience. After some difficulty he was able to find us a car with the color we wanted. The pr Hyundai. I worked with Simon and it was a pleasant experience. After some difficulty he was able to find us a car with the color we wanted. The price was excellent for USAA members. I did not mind the 2 1/2 hours drive each way. I would buy from them again. Ask for Simon. More

The whole experience has been just wonderful. Simon was super friendly. Even though I was stubborn at first he just asked that I give him an hour to put an offer together. In less than 45 minutes he and Lo super friendly. Even though I was stubborn at first he just asked that I give him an hour to put an offer together. In less than 45 minutes he and Louie came back with a deal that I could not turn down. My payments were right where I needed them to be, they did not ask for more down payment after I told them what I would be putting down. I could go on and on about the whole experience but please just go there and found out for yourself because they are "ALL" super people. More

Ok, I only thought my first visit there to the dealership was AWESOME but going back yeesterday to pick up my Santa Fe was even better. When I picked out my suv Saturday it was coming from another dealership was AWESOME but going back yeesterday to pick up my Santa Fe was even better. When I picked out my suv Saturday it was coming from another dealership so I did not get to see it. When I pulled up to the dealership yesterday and saw my Santa Fe I had tears in eyes. It was just like Simon and Louie listened to me and knew exactly what I wanted. I just wanted to sing the praises of this crew and dealership again and highly, highly recommend them to anyone. Thanks again to you all and for Mr. Bone (the owner) for making sure my experience was the BEST ever. More

Customer Service: Proper customer service seems to be a thing of the past in modern America, but thankfully Wilson County still seems to hold to the mantra that making the customer happy is priority #1. I thing of the past in modern America, but thankfully Wilson County still seems to hold to the mantra that making the customer happy is priority #1. I contacted three dealers for initial quotes on the specific 2011 Hyundai Sonata I wanted. Two of the dealers told me what cars they had in stock (none the one I wanted) and said I could take them or leave them. Luckily, Simon Jones at Wilson County told me what I wanted to hear. He didn't have the car on hand, but he would keep looking until he found it. He also looked for comparable cars to get me driving as quickly as possible. I was impressed that while he was searching for the car I wanted he also kept in touch with the search status as well as options if I wanted to choose different feature sets to be able to find the incredibly rare color I desired. Upon arriving at Wilson County, I was warmly greeted by Simon, Belinda, Louis and the rest of the staff. Everybody was very accommodating to a first time car buyer and made every dumb question sound like the most reasonable thing to ask in the world. I could not have asked for a better service experience. Quality of Work: There is nothing more impressive than the first glimpse of a pristine vehicle, and Wilson County made sure my car was gleaming and ready to go. Obviously being a new vehicle there isn't much else to comment on work-wise, but I can say that I am supremely confident that Wilson County will do right by me on my already-purchased car coating as well as any upgrades or repairs I might need in the future. Friendliness: As previously mentioned, everybody was exceptionally nice and courteous. Having a car dealer in the family, I know the salesman's malaise that can drop over those in the business. I was glad to find that everybody seemed legitimately happy to be there and to be helping me. The confidence this attitude instills is greatly appreciated when signing away large sums of money! Overall Experience: Simon found my needle in a haystack and delivered it promptly with a smile. The sales and finance staff quelled my jitters and got me in and out with a speed belied by a casual professionalism. I don't think that my experience could have been better. Price: Wilson County honored my American Express/Zagat price quote and explained every option available to me. They did not endeavor to mark up the car just because it was rare as I had seen done at other dealers. They gave me the best price available and one I gladly paid. More

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Internet sales: extraordinary sales, price and service: Absolutely no reason to even visit another dealer. Well worth the 90 minute drive for both the purchase price and for the overall sales experience Absolutely no reason to even visit another dealer. Well worth the 90 minute drive for both the purchase price and for the overall sales experience. If we can receive this level of consideration and professionalism (and follow up attention AFTER the sale) for an internet purchase with little to no profit margin, I cannot begin to imagine the quality of work if this had been a traditional purchase. I have worked in surgery for the past 40 yrs and would love to have my staff work at the level of Simon Jones. He was more than efficient and professional. It would be well worth any extra effort to seek him out. I have seen very little to match his efforts at communication both before and after the sale. More

This was the best experience I've ever had buying a car. It was stress free, relaxed, and calm. There was no hassle at the dealership, and I was able to get a great price on the car I bought. Everyone was It was stress free, relaxed, and calm. There was no hassle at the dealership, and I was able to get a great price on the car I bought. Everyone was extremely friendly from sales all the way through finance. I will definitely buy another car at this dealership! More

My 2001 minivan was almost 10 years old and had over 104,000 miles on it. I had retired a couple of years ago and needed a new car that was smaller than the van; would ride comfortably on the highway; r 104,000 miles on it. I had retired a couple of years ago and needed a new car that was smaller than the van; would ride comfortably on the highway; respond quickly in Nashville's city traffic; perform pretty well on gas mileage; but still have enough power to haul at least four people and their hiking gear through the Smokey Mountains. I did my homework. Several auto, business, and consumer reporting sources had praised the business model of Hyundai and the quality of their line of cars. Both the 4-cylinder and 6-cylinder Santa Fe SE met my requirements. After preliminary test drives, I decided on the 6-cylinder model, because it had more power and better pick-up than the 4-cylinder, but with only a slight decrease in gas mileage. After all my research and test drives were done I was ready to find my Santa Fe at a fair price, and hopefully with as little sales hassle and gimmickry as possible. I "built-my-own" Santa Fe on-line through a national consumer advocate's magazine website in cooperation with Zag, an on-line information service company that provides pricing and other information to consumers (no charge) and matches that consumer with one or more dealers in the consumer's area. As I understand it, in return for the referral, the dealer has agreed with Zag to follow a few pricing guidelines and to enter into fair, non-nonsense negotiations with the potential buyer. Within a couple of hours on a Saturday morning after pressing the "send" button with a description of the Santa Fe I had built on-line, SIMON JONES called me. Simon is WILSON COUNTY HYUNDAI's Internet Sales Manager (located in Lebanon, TN). After a minute or so of the typical introductory pleasantries, Simon did something that in my experience most car salesmen don't seem to know how to do -- he stopped talking and LISTENED to me very carefully as I described for him exactly what I wanted in a new Santa Fe. When I finished, he said without hesitation, "We don't have that Santa Fe in our inventory...but I will do my best to find one for you." On Monday morning Simon called me again. He had found my Santa Fe at a dealership in Alabama, with exactly the right color and other features I had chosen. Unknown to Simon, on Sunday afternoon my wife and I had driven around to three Hyundai dealerships in the Nashville area. Although we had already test driven the 6-cylinder Santa Fe at another dealership earlier in the week, we wanted to make sure we had seen all of the available Santa Fe colors before giving Simon our final selection. So when Simon called on Monday morning, I had to tell him that we had changed our mind. We no longer wanted the color he had found for us in Alabama -- we now wanted a different color. Simon did not flinch. He said he would keep looking. And he did. And again he was successful, finding our color choice and the other features we wanted at another dealership in Tennessee, a couple of hundred miles from Nashville. (By the way, the Zag on-line system apparently provided my name, phone number, and email address to two other Nashville-area Hyundai dealerships, in addition to Wilson County Hyundai. A representative from one of those dealerships called me Saturday afternoon, but after I made it clear that I had done my research, knew exactly what I wanted, and was therefore looking for the best deal, I never heard from that dealership again. Another dealership sent me an email over the weekend, but never followed up with a phone call.) The next day I drove the 30 miles from Nashville to Lebanon to meet Simon in person. We had to confirm the details about the price he had described on the phone and I needed to have my old minivan appraised for trade-in value. There were no surprises. After we talked a short while, everything Simon had said to me on the phone and in person was put into writing. The numbers added up just the way Simon said they would. He even pointed out one estimated number and explained that it might change a couple of dollars when the final agreement was drawn up. He was right. A few days later, when I signed the final papers and took delivery of my Santa Fe, that number had changed a few dollars...in my favor! I also had researched extensively the trade-in value of my minivan (a non-Hyundai product.) When I left Simon on Tuesday, I had a written break-out of the new-car costs, financing charges, various fees, and a trade-in offer for my minivan. That night my wife and I compared the total package of Simon's offer to another dealer's "best deal." Based on my Nashville-area market research, Simon's offer on the Santa Fe was fair and reasonable. But his trade-in value for my minivan was a few dollars below what my research had shown was its fair trade-in value. The next morning we talked by phone again. Simon had found the color Santa Fe I wanted. He and his used car appraiser agreed to come up a little on my trade-in value. Except for a reduction in my total net cost, none of the other numbers in our agreement changed as a result of the increased trade-in allowance. I accepted the revised deal over the phone and Simon made a phone call to have my Santa Fe driven to Lebanon. On Thursday afternoon, LESS than a week after Simon's initial call to me, my wife and I drove away from the WILSON COUNTY HYUNDAI dealership in Lebanon in our new 6-cylinder Harbor Gray Metallic Santa Fe SE. The 30-mile trip back to our home in Nashville was quite pleasant. We love the car. In addition to winning on the bottom-line price, including a fair trade-in allowance, Simon also won big on the intangibles. He was prompt and responsive without being aggressive. He was knowledgeable about the Santa Fe's features and answered precisely all our questions about the vehicle, the deal's pricing structure, and the financing, sometimes multiple times, without ever showing any impatience. Although Simon showed upbeat enthusiasm throughout all of our discussions, he never once pushed us and he never condescended to us, no matter how basic and repetitive some of my and my wife's questions might have been. Even after the sale, Simon has continued to provide excellent service and has gone out of his way to respond to a couple of follow-up matters for me. Make no mistake - Simon made a good profit for Wilson County Hyundai, and indirectly, for himself. But he did it with straightforward talk, fair market pricing, an old-fashioned customer-focused attitude, and no hidden agenda. I drove away in my new Santa Fe SE with a sense of respect for Simon and for Wilson County Hyundai. R. Wilson June 2010 More