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Wilson County Hyundai

Lebanon, TN

4.8
1,226 Reviews
Going strong since 1927, Wilson County Motors in Lebanon, TN is committed to delivering outstanding customer service and satisfaction to our customers in the Lebanon, Nashville, Murfreesboro, Mt. Juliet, Hermitage, Watertown, Smyrna, and the surrounding communities. We understand that during the current economic climate consumers want businesses that will be there for them now and down the road. Wilson County Motors is just such a company. We have survived depressions, economic slumps, a world war, and a myriad of conditions in between. You can rest easy that we will be here next year and the year after that. Our service department is second to none! Our technicians and service consultants provide not only high-quality repairs done right - the first time, every time - at a very competitive price but also know our customers personally. It is the goal of our entire staff to ensure that all our customers are treated with respect and as if they are family. Our certified master technicians are highly trained in all the complex systems that are used by today's latest vehicles. We are ready and eager to help you with the ongoing care and maintenance of your vehicle. Genuine Hyundai Parts and Accessories are available through our stellar parts department. Our staff has decades of experience to assist you in finding the right part for your do-it-yourself job or the perfect accessory to make you vehicle stand out from the crowd. We stock hundreds of thousands of dollars in parts. Chances are we have the part you want in stock and can have unusual parts available quickly - often within 24 hours. We hope you find what you are looking for on our web site. We have done extensive work to ensure that it has all the tools and resources you need to find the right vehicle, parts, or service for you. On this site you will find our complete new inventory, our complete pre-owned vehicle inventory, finance information,
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1310 West Main Street

Lebanon, TN

37087

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Showing 1,226 reviews

August 12, 2017

EXCELLENT!! Dave and Travis did a great helping my girlfriend get into her first car purchase . Working with our budget and helping fit our needs . Thanks fella More

by Antonio&Raven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Smith, Travis Hamilton
August 10, 2017

Dave Smith listens and works a great deal!! Our Sales rep David Smith is a unique person in to days world. David is a very patient listener. He really wants to assist you in finding the transpo More

by HappyCarBuyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Smith
August 08, 2017

New Car Bought The dealership employees were friendly, not pushy. They were good to work with. Mike Lyles was knowledgeable and made the experience a pleasant one. More

by Kent Huggins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lyles
August 07, 2017

knowledgeable , no pressure, friendly, Salesperson was able to answer all of my questions from normal to technical . There was no pressure whatsoever everyone at dealership trying to make y More

by Critter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lyles
August 04, 2017

EXCEPTIONAL SERVICE Andrew and Travis made a very good impression on my son, who was buying a car that was needed and long overdue . They answered my sons questions More

by ADAMtheANIMAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Hamilton
August 03, 2017

RECALL Took in for two recalls on my Santa Fe engine inspection and secondary hood latch cable replacement.Told the person that took my keys no oil change. More

by SAMMOBIL 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy Jackson
Aug 03, 2017 -

Wilson County Hyundai responded

I do recognize that we had a communication error and I take full responsibility for my staff. However, it is a mixed message at best to say you don't need an oil change but you do want the recall campaign done on the vehicle. Recall Campaign 162 requires that we remove and replace the oil in your vehicle as a step in the process (at no cost to you). Hyundai will not count the recall as done (which I understand is the reason you were here today) if this step is not completed. It is a misstatement to say it is the "wrong oil". We actually put in the factory recommended oil under the Hyundai Oil Program. When I personally called you, I agreed to pay you back for the $77.69 you paid at Walmart for an oil change on 7/27 because we mis understood your instructions. Additionally, I offered to send you at no charge a new Hyundai filter so you can put a factory part back in the engine. It is mildly frustrating that you would publicly berate us after the Service Manager and Owner apologized, took full responsibility and paid you for the mis understanding. I am going to send the check and filter because I told you I would. I hope you will keep your word and take your vehicles elsewhere in the future.

Aug 03, 2017 -

SAMMOBIL 1 responded

I gave a honest review this honest review was given before I talked to you.Sounds like to me you are publicly berating a loyal customer just because a honest review is not to your liking.I will take my Hyundai to Cool Springs.

August 01, 2017

very satisfying experience Friendly professional staff, made the buying experience easy and hassle free. They were very accommodating to my request. I would recommend them to More

by kwoodard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lyles, Travis Hamilton
July 31, 2017

Very Pleasant Experience I recently purchased my 2nd Hyundai from this dealership. Dave Smith was a joy to work with. He found me the vehicle I wanted, answered all my quest More

by Michael Jones
Recommend Dealer
Yes
Employees Worked With
David Smith
July 29, 2017

Wilson County motors hyundai Best and easiest buying experience ever. Friendly, professional staff. Explained everything thoroughly. The Tucson sport is a great vehicle and hand More

by pwolko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Soileau
July 29, 2017

Sales experience All people that I met with handled everything in a professional and non-pushy way. I would recommend them to my friends and others interested in a Hy More

by 3 time Sonata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Vinson
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