Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
396 Reviews of Wilson Motor Company - Service Center
Sort by
October 29, 2019
Truck re-call. Had an appointment to have a re called part put on my truck. I had other questions and was helped out in a very timely manner by Reggie. I appreciated Had an appointment to have a re called part put on my truck. I had other questions and was helped out in a very timely manner by Reggie. I appreciated his time and effort to help me out. More
by E.J.FILLMORE5
Verified CustomerEmployees Worked With
Reggie.
October 25, 2019
Poor customer service I Took my 3 month old motorcraft battery in that was tested by oreilly auto parts and tested as failed cell. Oreilly told me a ford dealer would warra I Took my 3 month old motorcraft battery in that was tested by oreilly auto parts and tested as failed cell. Oreilly told me a ford dealer would warranty it for me. First off They acted too busy to help me then told me it would take 45 minutes and needed to go onto their tester before they could warranty it which was fine with me. The service guy told me He ran it on their tester and the battery was perfect it was my truck that had issues . I ended up with a dead truck again the next day. I took it to another local motorcraft dealer and they tested it as failed cell, they gave me a new one and got me out the door in 10 minutes. Thanks for causing my battery problem to go on longer and wasting an entire day of work for me. Either you didn’t even fully test the battery or your machine failed. I give you -5 stars. More
by DVD_21151
Employees Worked With
Not sure
October 25, 2019
Best service shop in cache valley Always great service! Chad and his staff are top notch with what they do. I recommend you give their new quick service a shot if you haven’t yet! Always great service! Chad and his staff are top notch with what they do. I recommend you give their new quick service a shot if you haven’t yet! More
by Brandon S
Employees Worked With
Other Employees :
Chad Ricks, Zach Saxton, Kaden Barr
October 24, 2019
Great service The service department is very helpful and fast. They also have a nice customer waiting are. I recommend them for a service of your car. The service department is very helpful and fast. They also have a nice customer waiting are. I recommend them for a service of your car. More
by Nissan
Employees Worked With
October 21, 2019
Worst experience ever & DAMAGED my car Worst experience I have ever had! The dealership had my vehicle for 5 DAYS and I had to have a rental the entire time costing me over $150 I had my Worst experience I have ever had! The dealership had my vehicle for 5 DAYS and I had to have a rental the entire time costing me over $150 I had my vehicle in two weeks prior n they had to order a part... they did recall work and did not LISTEN to what I had found after the initial visit so did not take care of the ADDITIONAL issue at first... then when asked about the headlight switch being replaced which was what it was originally in for the said they didn’t know about it! They did nothing to try n compensate me for the rental fees adding up THEN ON TOP OF THAT THEY DAMAGED MY NEW PAINT JOB!!!!! I had gotten a bad rock chip on the hood of my 2 yr old car n the paint began peeling and NUSSAN would not warranty the paint job peeling!!!!! Thus costing my insurance more than $3000 to fix which was promptly scratched by the service department!!! It has been a week and I have yet to hear a word from the dealership!!!!!! More
by SHYZABEAR
Employees Worked With
Other Employees :
Mitch service, Chad Ricks, Zach Saxton, Maleia Titus, Koddy Thigpen
October 21, 2019
Give Reggie a raise Huge thank you to Reggie and his parts department and mechanic colleagues for fixing up my Ford Edge! Some trauma in California when a break in was a Huge thank you to Reggie and his parts department and mechanic colleagues for fixing up my Ford Edge! Some trauma in California when a break in was attempted and I was left with no door handle on the drivers side! Also mystery solved on why I couldn’t go even close to 80 mph thru Nevada. 😆 They were all fabulous and the customer focus on service and dedication is unmatched and very much appreciated! 👏 🚙 More
by pamlonero
Employees Worked With
Reggie can tell you the other names
October 21, 2019
Prompt efficient service. I recieved a notice concerning a recall. I contacted Tanner. He directed me to the service department. They dealt with this in a prompt and efficient I recieved a notice concerning a recall. I contacted Tanner. He directed me to the service department. They dealt with this in a prompt and efficient manner. More
by djlbjanes
Employees Worked With
Tanner, Chad Ricks
October 19, 2019
Perfect Had a recall. The person that helped me went above and beyond. He had outstanding customer service. And understood my movie references to "Tommy Bo Had a recall. The person that helped me went above and beyond. He had outstanding customer service. And understood my movie references to "Tommy Boy". More
by LUVKJCE
Employees Worked With
Chad Ricks
October 18, 2019
Technician couldn’t realize a small fault in the car The technician couldn’t use common sense to see that my key lock system needed some lubrications but instead suggested that my key lock was not the ge The technician couldn’t use common sense to see that my key lock system needed some lubrications but instead suggested that my key lock was not the genuine one form Nissan but an aftermarket one. I was then asked to go to some other lock smith to program and get a new key system or pay them $767 to replace the whole key lock system to original. I am not sure if they are incompetent or they wanted to dupe me out of my money for a 20 year old Nissan, I was initially there for getting a new key because I had lost mine which wasn’t quoted to be a 767 dollar job, I refused to pay and put wd40 in front of the sales associate and tired the key which worked and they thought I was a magician. I will never trust their advice on what is wrong with my car and I believe others have told me there including the tow truck driver that towed my car to your dealership. More
by ASFAND_YAR_KHAN
Employees Worked With
Not sure of the names of the employees
October 14, 2019
Car recall I had to take my car in for a recall and the employees that worked there were so nice and they made sure I had a ride to work and a ride from work. Th I had to take my car in for a recall and the employees that worked there were so nice and they made sure I had a ride to work and a ride from work. They answered all my questions. I am very pleased with the service I had received. More
by Amy Wouden
Employees Worked With
Tanner and Michael
