Wilson Toyota of Ames

The service was great that was done on the vehicle. The service advisor was not. She assumed multiple items and never asked if that was what was needed which only added cost to our visit. The service advisor was not. She assumed multiple items and never asked if that was what was needed which only added cost to our visit. More

Great customer service representative and quick wait time and very helpful on recalls and information on my viechial. I love my Toyota and the service we have received. I also love the apps I've been able t and very helpful on recalls and information on my viechial. I love my Toyota and the service we have received. I also love the apps I've been able to use to keep me informed about everything concerning my viechial. More

Brad my sales man was awesome and made sure all my needs were met. I will definitely buy another vehicle from Brad were met. I will definitely buy another vehicle from Brad More

Best customer service around, after sale service is amazing! I would buy from them each and every time. amazing! I would buy from them each and every time. More

I got a very friendly greeting. The wait time was much shorter this time. Very helpful . The wait time was much shorter this time. Very helpful . More

Very well organized. Was very attentive to detail when he was explaining all of the features of the van. Was very attentive to detail when he was explaining all of the features of the van. More

I spoke with Ashton on the phone. I could not hear him, he would not speak up and was extremely rude. It was poor customer service, I could not hear him, he would not speak up and was extremely rude. It was poor customer service, More

Wait times are astronomical- 2 hours for a service is ridiculous. If there are going to be appointments, it would be nice if they honored the appointment time. If the job can’t be done within the appoint ridiculous. If there are going to be appointments, it would be nice if they honored the appointment time. If the job can’t be done within the appointment slot then make the time slots larger. More

Wait time too long. I realize help is short. Paid to replace a cabin filter that may or may not have been necessary. This comment is from Dan Waltz. Thank you for ge I realize help is short. Paid to replace a cabin filter that may or may not have been necessary. This comment is from Dan Waltz. Thank you for generally great service. More

Very good customer service, people where friendly, nice, professional, answered all of my questions, worked to handle any problems, thanks 😊😊😊 professional, answered all of my questions, worked to handle any problems, thanks 😊😊😊 More