Wilson Toyota of Ames

Excellent customer service and fantastic turnaround time for buying a vehicle. I was in and out of the dealership in two hours. for buying a vehicle. I was in and out of the dealership in two hours. More

I am very satisfied with the customer service I received, and will definitely recommend Chad Christensen at Wilson Toyota. and will definitely recommend Chad Christensen at Wilson Toyota. More

Devan was very friendly. Cars usually come with two sets of keys, I only got one. Devan said he’d ask the previous owner about a second set. I should get a second one even if Cars usually come with two sets of keys, I only got one. Devan said he’d ask the previous owner about a second set. I should get a second one even if the dealership has to provide it, I paid enough for the car! Will definitely give a lower review if that doesn’t get taken care of. More

service is a little slow. took over an hour to install new rim and rotate 2 tires. took over an hour to install new rim and rotate 2 tires. More

My experience here was great, this is the second time I purchase a vehicle from them. Look for Chad he was our sales professional for the second time, and is great at his job. I highly recommend this plac purchase a vehicle from them. Look for Chad he was our sales professional for the second time, and is great at his job. I highly recommend this place. They have amazing customer service, all questions were answered and the whole process ran smoothly. Thank you! Teresa More

Excellent service Some reason I cant write excellent service and quite typing instead if making me do 15 words service and quite typing instead if making me do 15 words More

They have a very friendly professional staff that takes care of you. They explained everything they did to your vehicle. care of you. They explained everything they did to your vehicle. More

I brought my car into be fixed as a recommendation from my insurance company after a minor collision. After doing the estimate they gave me the impression that my insurance would cover all of the repairs w my insurance company after a minor collision. After doing the estimate they gave me the impression that my insurance would cover all of the repairs which it did not and none of this was communicated to me prior to or during the scheduled repairs. They told me after making an appointment on Monday that they would have it done by the end of the week after I waited about 30 minutes for someone to show up in the office to help me drop off the car. While the car was being fixed i left messages 3 or 4 times with no return calls regarding the status of my vehicle which was kept 3 times longer than they said it would. When I was finally called to inform me I could pick the car up, I received my keys, unlocked the car only to discover that one of the staff spilled what looked like coffee all over the drivers seat. The mechanic was unapologetic and informed me they would have to keep the car at least another day to get the stain out. I was never notified once they finished and had to keep calling in order to find out when they were done with it, which was a few more days. When I picked up the car for the second time, they lost my paperwork but I was able to take the car back after waiting around again for someone to help locate my keys. This was about the worst customer service I have experienced in a long time. If this is the Wilson experience then I will choose a different experience if I ever need body work done again. Super dissatisfied. More

A two hour wait for an oil change is a bit much, especially when I had scheduled an appointment. especially when I had scheduled an appointment. More

Greeted by a friendly and courteous service person. Waited in waiting area was a pleasant experience. Length of wait was less than expected. Great experience. Waited in waiting area was a pleasant experience. Length of wait was less than expected. Great experience. More