Wilsonville Toyota

Two weeks ago, I received a post card from Wilsonville Toyota about a factory recall for my car and recommended that I take my car to this dealer for service. I called the dealer and made an appointment Toyota about a factory recall for my car and recommended that I take my car to this dealer for service. I called the dealer and made an appointment with the service center for Feb. 5, at 2 PM. I was told that the entire service would take about one and half hours. So, I took 2 hours off from work, drove 12 miles from Mountain Park, Lake Oswego, and got to the dealer by 2 PM. After checking in at the service center, the receptionist told me that she saw no appointment for me in her computer. She said that if I wanted to do this service on the same day I had to wait for up to 3 hours for the service. So, I had no choice but to wait. I then called my work and told my manager that I could not make it to work the entire afternoon. It was disappointing. A half an hour later, a gentlemen from the service center came to me and said that my car had already been serviced for this factory defect at the Gladstone dealership, so it did not require a service. I was disappointed about what happened. Wilsonville Toyota could have checked the VIN number to see if it had been serviced already BEFORE sending me the post card and asking me to drive all the way to the service center only to find out that a service was not necessary. I had to take off from work and lose almost $250 of my pay and drove 22 miles to get to the service center for absolutely no reason. Also, the service center could have offered a free car wash for all the trouble, but even that was not offered. So, the entire experience was disappointing to me. Thanks, Ellie More

Jeremy was awesome. Friendly and quick. The entire process was easy and efficient. With my very busy schedule I so appreciate people staying on time and keeping things hassle free. I am coming back a process was easy and efficient. With my very busy schedule I so appreciate people staying on time and keeping things hassle free. I am coming back and will not hesitate to recommend to friends. More

As a business person, I rely and expect other companies to be on time and delivery what was promised. Jeremy and the service team started on my car immediately (and I was 10 minutes early) and completed e to be on time and delivery what was promised. Jeremy and the service team started on my car immediately (and I was 10 minutes early) and completed earlier than the time commitment they gave me. I waited for my car and the service lobby was comfortable and clean. The car was delivered back to me clean and the service was professional, but friendly. Very impressive. More

Took my car for an oil change, I was greeted immediately. They were fast, efficient and friendly. I was impressed with the way Jeremy treated my husband and me and explained all that was done to the car. They were fast, efficient and friendly. I was impressed with the way Jeremy treated my husband and me and explained all that was done to the car. More

I had an EXCELLENT experience. I first worked with customer service representative Paul Heinrich. He worked with me to help find the right car for me as well as to start the credit process. Paul was p customer service representative Paul Heinrich. He worked with me to help find the right car for me as well as to start the credit process. Paul was polite, friendly, very customer service oriented and helpful. Once I made it onto the lot I worked with Romulus Costea. He was very knowledgeable, courteous, patient and very very customer service focused. I explained to him the reason I specifically was working with Wilsonville Toyota was because when myhusband purchased his Prius in 2010 we had a great experience and as such I wanted to send the business back to Wilsonville and hopefully also have great experience. I was not disappointed in any way! Romulus even indulged me a bit in allowing me go a bit fast during the test drive. I would recommend Wilsonville Toyota to anyone who wants a fair deal, a courteous sales person and a very positive experince. Romulus and Paul each get a grade of A+ !!! Thank you!! Susan Victor-Reed More

The Wilsonville Toyota Dealership and Service Department is always so helpful!! We have worked with Jeremy MacDonald a few times and he is always friendly, happy and a good listener. When we take our Toyota is always so helpful!! We have worked with Jeremy MacDonald a few times and he is always friendly, happy and a good listener. When we take our Toyota's to the service department we are treated with respect and they don't waste our time. We highly recommend Wilsonville Toyota for sales AND service!! They are true to their "NO BULL" statement. More

We had a great experience. I have a bit of a dislike for walking on a car in the first place and Joey made us feel welcome and not pressured. He answered all our questions without any "song and dance" and w walking on a car in the first place and Joey made us feel welcome and not pressured. He answered all our questions without any "song and dance" and was in constant contact with us from start to end and beyond. This is the way all car dealers should be! More

Jessica is the best tech that wilsonville toyota has. She goes above and beyond what is required of her. She makes it right the first time and takes no short cuts. She tells you exactlly what the probl She goes above and beyond what is required of her. She makes it right the first time and takes no short cuts. She tells you exactlly what the problem is and she gets it done. She communicate wonderfully with me and makes sure that I am happy with the service. Her smile lights up the store everytime I pull in with my truck. She knows me by name and that is what makes Jessica a super star. She is a great asset to Wilsonville Toyota, I will never go any where else. Adam Berg More

I spent a day and a half with these two guys figuring out which hybrid car to get, which trim level, and whether to buy new or used. Aargh - it's never easy... fortunately they had a great selection and we w which hybrid car to get, which trim level, and whether to buy new or used. Aargh - it's never easy... fortunately they had a great selection and we went on a lot of test drives. They were able to unravel my wants and needs which is not always easy since being a "car guy" I think I know it all :) Scott was very friendly, patient and knowledgeable, and later his manager Boyce assisted with some creative ideas (and more test drives) to help me get the exact car wanted within the requirements of my personal financial situation and goals. At no time did I feel pressure to complete a deal that I would be less than satisfied with or regret later, and both Scott and Boyce were a pleasure to work with and very professional. It was actually fun! Once I had it figured out, the paperwork was clean and fast with no pressure for extras. By the way, after two weeks I am extremely pleased with my Camry Hybrid XLE.. and loving 38 mpg... in town! Cheers guys... job well done! More

My purchase experience is great! Wilsonville Toyota is a great experience. My salesperson Jim was outstanding. He really got me the vehicle I wanted and the price I needed. NO BULL (ha) I look forward to great experience. My salesperson Jim was outstanding. He really got me the vehicle I wanted and the price I needed. NO BULL (ha) I look forward to continuing my relationship with this dealership and know it will excel in meeting my needs for my vehicle. More