Wilsonville Toyota - Service Center

Broke my car twice BTW, I'm only posting this review because Wilsonville doesn't get it. I still get frequent calls and emails from them, although I've made it VERY cl BTW, I'm only posting this review because Wilsonville doesn't get it. I still get frequent calls and emails from them, although I've made it VERY clear I'll never return. So here you go. I'm usually happy to give anyone a second chance. So I recently returned to Wilsonville Toyota service after an absence of 4 years, because I had an airbag recall. I stopped going to them four years ago because, during a routine maintenance, they neglected to put the plug back in my engine after an oil change. My Landcruiser had to be towed back to them. At the time the service manager didn't do anything except assure us that there would be no long term damage. (There was.) But the air bag recall was something I figured would be easy--and it's been 4 years. Maybe they've improved, I thought. However, when I picked up my car, they had somehow lost the cup insert in the front console. It's a part that they don't make any longer. After MANY messages the new service manager he finally returned my call. I returned to have the entire unit replaced (at their cost). After a 20 minute wait, the service person had GREAT news for me! They FOUND the insert! Why did I wait 20 minutes for this GREAT news? Why did they not tell me this as soon as I checked in? Why did I return? All valid questions. They offered me 20% off my next service with them as compensation. I will not be returning. EVER. I notice the manager's name is no longer listed on the checklist below, so that's something. More

Michael We had come in for service only and if not for the professional and courteous manner of Michael would never have purchased a new truck. We had come in for service only and if not for the professional and courteous manner of Michael would never have purchased a new truck. More

Awesome service!! I worked with Tavish on some service my car needed. It started off as a fairly normal appointment, just an oil change, but evolved into more work mean I worked with Tavish on some service my car needed. It started off as a fairly normal appointment, just an oil change, but evolved into more work meaning my car would need to stay for a few days. Unfortunately I only have one car, so I was worried about how I would get around. Tavish miraculously found me a loaner car which practically saved my week. I am so thankful that the folks at Wilsonville Toyota were able to help me out and keep my life on track while my car was being worked on! More

Friendly fast service I just came in for my 30000 mile service. Ashley was very helpful in getting that scheduled to meet my time constraints. She was very helpful and cour I just came in for my 30000 mile service. Ashley was very helpful in getting that scheduled to meet my time constraints. She was very helpful and courteous, what a great addition to the team! More

Wonderful Dealership We were there during the solar eclipse to drop off our truck for service. After dropping the truck, my wife and I inquired about a 2017 RAV4 as we ar We were there during the solar eclipse to drop off our truck for service. After dropping the truck, my wife and I inquired about a 2017 RAV4 as we are searching for a new vehicle for my wife and Matt helped us answer all of our questions. We decided to do a test drive a few weeks later. When we came down on a Sunday (place was packed), Matt was finishing up w/ a customer and had a coworker help us with the test drive and we were very pleased w/ the vehicle. Unfortunately we weren't ready to purchase a new vehicle at that time but appreciated Matt's time to stay in touch and ensured we got to test drive a vehicle we were interested in. He was very nice during this whole process. If we decide on another for our next vehicle, we will definitiely be back and will be contacting Matt again. More

Great people, friendly, professional. Was really impressed from everything from the customer service to the 1st class lobby! Very comfortable waiting area. Noticed they were pet friendly Was really impressed from everything from the customer service to the 1st class lobby! Very comfortable waiting area. Noticed they were pet friendly too:-) would use them again for sure More

Promo service The Car Service department does a great job of getting you in and out. My wife was running late for her 9:00 am appointment and was able to be service The Car Service department does a great job of getting you in and out. My wife was running late for her 9:00 am appointment and was able to be serviced on time. They offer rides to your home if needed. More

Very pleasant and non-stressful I love the no-negotiation model with lowest price posted. The fact that it is dog-friendly is also a big plus to me. I keep going back for regular ser I love the no-negotiation model with lowest price posted. The fact that it is dog-friendly is also a big plus to me. I keep going back for regular service to the vehicle I bought there a couple years ago even though it is a bit of a drive for me. I will definitely consider buying from there again in the future. More

Good experience People there r great,,,they too help,,get refreshing. Food too..but I had alot do on my truck,,oil exchange,,new tires..new wind sheild winder.but too People there r great,,,they too help,,get refreshing. Food too..but I had alot do on my truck,,oil exchange,,new tires..new wind sheild winder.but took 4 hrs all of it..Thank u,Ian m gordon..But somebody was great there.. More