Wilsonville Toyota - Service Center

I expected that they included the Tire rotation in my oil change because its part of what I paid. After the service, they did not do it How do I know?, I always put marking on the mags of 2 front wheels usin change because its part of what I paid. After the service, they did not do it How do I know?, I always put marking on the mags of 2 front wheels using my marker. I asked the adviser why? He said maybe his Technician think that my SUV does not need the tire rotation! Ever since our vehicles ( I have 2 other Toyota vehicles ) reached an averaged of 6K I brought it to Toyota Dealers including Gresham Toyota and Gladstone Toyota and they to included always the tire rotation. I'm expecting the Adviser to tell me that he's sorry, But when he defended his technician, I'm not happy about it. This is the first time it happened to me and and I will never forget it! I'll very happy if the Service Manager will reach out to me. Thank you! More

The service department is very inefficient. You’ll be required to make an appointment and then still wait 1.5+ hours for something as simple as an oil change. You’ll be required to make an appointment and then still wait 1.5+ hours for something as simple as an oil change. More

Called in for oil change and was told it would take 1 hour to an hour and a half to do basic service. I was given one price over the phone and then given another price when I got to facility after look hour to an hour and a half to do basic service. I was given one price over the phone and then given another price when I got to facility after looking at the web site for coupons. Dropped truck off and waited in lobby. After waiting 2 hours and 15 minutes I enquirered about how much longer. Was told they have been having an issue with the service techs giving notice and it would probably be another hour to change the oil. I asked why they didn’t say that to me when I dropped it off and was told “sorry”. I’m asked for them to bring my truck out front so I could leave. The gal helping me was friendly but the communication for the amount of time was not helpful. I will continue going to Gladstone Toyota after this experience. I would not recommend bringing your toyota their for service unless you ask the right questions More

I made an appointment on line for an oil change and tire rotation. Dropped my car off about 5 minutes early and was told it would be an hour and a half. Waiting in the lobby and at the hour and a half mark rotation. Dropped my car off about 5 minutes early and was told it would be an hour and a half. Waiting in the lobby and at the hour and a half mark received a phone call saying that they had not even started my car and it would be a long wait for it to be done did I want to reschedule. Why have an appointment system if you cannot meet the schedule. No way I would come back. Looking for a new dealership. More

Their Moro should be “No Bull, We Lie To Our Customers”! Royce in the service department LIES! I am never going back to Wilsonville Toyota because of Royce and I have been going there for years. I have a 2 Royce in the service department LIES! I am never going back to Wilsonville Toyota because of Royce and I have been going there for years. I have a 2 hour round trip commute. I went in for a warranty issue. When I scheduled the my 2nd appointment for this issue the day before I specifically asked if I could get the shuttle to Bridgeport Village so I didn’t have to sit in the lobby for 4-5 hours, Royce said yes, that’s not a problem. It WAS a problem. I didn’t find out until after I drove an hour to get there that they didn’t have a shuttle on Thursdays. They don’t have loaner cars when you’re stuck there for hours on end. Then Royce said he would find out if someone could take me off and drop me off. He said he would come find me in the lobby and let me know. An hour and 15 minutes later he had not looked for me, talked to me or even called my cell phone with an answer. I spent the next 3 hours walking in the rain. When I picked my car up he didn’t even apologize for not getting back to me. Royce had no intention of of finding a ride for me. If you’re willing to blatantly lie about things as minor as a shuttle and find a ride for a customer and getting back to them with an answer, you WILL lie about big, important stuff! More

We had some problems with service but meeting Emily brightened our shopping experience when it came to test drives while waiting for service brightened our shopping experience when it came to test drives while waiting for service More

I brought my son's 2021 Highlander in for service & ended up purchasing a new 2022 Highlander for myself. I have owned in the past a Celica, Sienna van, camry, avalon & Tundra. I'm a toyota girl. up purchasing a new 2022 Highlander for myself. I have owned in the past a Celica, Sienna van, camry, avalon & Tundra. I'm a toyota girl. More