HORRIFIC SERVICE DEPARTMENT & SALES
I don't usually waste my time writing reviews and I don't really have the time to do them, but I had to leave a review for this place.
SALES: I purchased my 2014 Veloster from them and this should have been grounds for me to run. The sales guy at first was accommodating, friendly and pleasing to deal with. He found me the car I wanted and all was good... until the day came when they ran my credit and he realized I had a trade-in. To cut all this short, his attitude changed completely and became totally distant. He even went as far as to say, "Maybe you can go to another dealer." Bottom line is I still got the car here despite his terrible attitude, and it was due to his boss that was more professional than he. Still this was an unpleasant experience... but this is not the worst part.
DO NOT COME HERE. Their service department is just the worst. Horrible customer service. I called to make an appointment with them to bring my car in for several problems I am having with the car, and the person that answers the phone, 2 TIMES, I had him tell me, "Can I give you a call back?" and never did. I gave them one more try before I left this review and guess what... he said the same thing to me again. I am just horrified that a place like this would have such horrific customer service. Just to get transferred to the customer service department it took almost 10 minutes. The number you call initially is to Win Chevrolet, from there the person that answers transfers you to Hyundai, then the receptionist there asks where can she transfer you... again. I just don't get it. Go anywhere else but here. xxxx, even Southbay Hyundai is better, and they were horrible also, but at least they took care of me.