Winchester Mitsubishi - Service Center

If I could give negative stars I would. One of the longest experiences I've dealt with. Was lied to multiple times about eta of parts. Could not get the same person on the phone more than 1 One of the longest experiences I've dealt with. Was lied to multiple times about eta of parts. Could not get the same person on the phone more than 1 or 2x. When I requested a copy of my invoice, I was told "sorry can't help you I'm clocked out" over the phone. This ordeal started in Sept 2022 was not resolved until Jan 27th, 2023. I understand parts being on back order, I do not understand getting any updates periodically. considering our vehicle was there for so long. Seems like management is stretched thin. Would not honor price originally quoted from a service advisor. Not my fault that advisor no longer works for your dealership. When I did speak with a manager, and I was calmly trying to impart my concerns and was spoken over, the manager even acknowledged that he cut me off, seemed like he did not want to hear out my concerns. I wished him luck. More

I was there for 2 & 1/2 hours. 2 different installation places for new tire and oil change. 2 different installation places for new tire and oil change. More

This company is Kind and professional. They are polite and generous and get stuff done in a timely manner They are polite and generous and get stuff done in a timely manner More

We scheduled online, which was very easy. When we got to the appointment, the staff was very friendly and helpful. Our wait time was minimal and the overall experience was excellent. When we got to the appointment, the staff was very friendly and helpful. Our wait time was minimal and the overall experience was excellent. More

I found their service and sales speedy, friendly and professional. Diamond club member as well. professional. Diamond club member as well. More

Always great service . Sometimes it takes a little extra time to get the paperwork completed while they add in the coupons - but it’s worth it . Sometimes it takes a little extra time to get the paperwork completed while they add in the coupons - but it’s worth it . More

Everyone has been very helpful and polite! They always check in on you to let you know where they are and how much longer They always check in on you to let you know where they are and how much longer More