Windward Ford of Hawaii

Kept me informed I brought a newly bought used Ford with a significant problem. Was pleased that the service person (John) did the research that showed the problem wa I brought a newly bought used Ford with a significant problem. Was pleased that the service person (John) did the research that showed the problem was covered by warranty and made room in the schedule to have it checked out, though that was not what I scheduled on-line. They took care of the problem over the next few days and kept me informed all along the way. My only frustration was when I came by to check on the car or when I picked it up, if John was not there, no one else at the Service desk was able to get any information for me. More

Excellent service .We couldn't have asked for anything better. The service to be performed was well explained and the time spent to fill out paper work was clear and s .We couldn't have asked for anything better. The service to be performed was well explained and the time spent to fill out paper work was clear and simple. Very good experience. I'm so happy to have Windward Ford to take care of my F150 truck. More

Great, fast service! As usual the guys at Ford were professional and honest! Jon was very helpful, and made sure I got the best service done on my car at the best price. As usual the guys at Ford were professional and honest! Jon was very helpful, and made sure I got the best service done on my car at the best price. Thanks Ford crew! More

Smooth Process Don and Don both were very friendly and easy to talk to during the car buying process, they both did an excellent job of giving me all the information Don and Don both were very friendly and easy to talk to during the car buying process, they both did an excellent job of giving me all the information I needed. More

Air Bag Replacement 5 1/2 mos. waiting, 11 28 get call air bag is in. I make appt. for Friday Morning 11/30. take car in promised 1 - 1/2 hr wait then told it would tak 5 1/2 mos. waiting, 11 28 get call air bag is in. I make appt. for Friday Morning 11/30. take car in promised 1 - 1/2 hr wait then told it would take longer then not ready that day and didn't get call till next day at 1:00. Think I was lied to from the start. Then I get a call yesterday telling me that my air bag was in for replacement. I don't think the right hand knows what the left hand is doing at Windward Ford. More

Friendly and efficient I came on time, and I was able to leave the car for service right away. The people are courteous and efficient. The entire transaction was painless I came on time, and I was able to leave the car for service right away. The people are courteous and efficient. The entire transaction was painless and being treated well. Thank you! More

Friendly, relaxed, efficient sales force I knew what I wanted, and they helped me get it while being willing to make the deal attractive. I would buy another car from them. I knew what I wanted, and they helped me get it while being willing to make the deal attractive. I would buy another car from them. More

Service experience Great timeliness and follow-through. More upselling than I prefer but overall this was tolerable. John (not sure this is his correct name) was thoro Great timeliness and follow-through. More upselling than I prefer but overall this was tolerable. John (not sure this is his correct name) was thorough. More

Great people, great service! I dropped my car off for scheduled maintenance and safety recall. If not for these 2 mandatory service visits I would not have occasion to visit the I dropped my car off for scheduled maintenance and safety recall. If not for these 2 mandatory service visits I would not have occasion to visit the dealership. My car has given me ZERO problems since the day I drive it off the lot. More

Helpful Problem Solving Had an unusual problem with water collecting inside the vehicle. Patience and persistence paid off. John provided excellent communication along the wa Had an unusual problem with water collecting inside the vehicle. Patience and persistence paid off. John provided excellent communication along the way. Thank you for excellent service. More