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Windward Ford of Hawaii

Kailua, HI

Overview
Employees
Reviews
Vehicles
4.3
846 Reviews
Get to Know Us, Your New Ford Dealership Serving Kailua, Honolulu, Mililani, Pearl City and Kaneohe At Windward Ford of Hawaii, we want your experience to always be positive. From the moment you step inside our showroom and find the latest Ford SuperDuty, Fusion, F-150, Fiesta and Fusion models on display, we're here to help put you behind the wheel of the right new or used vehicle for you. But, we don't consider that the end. Windward Ford of Hawaii offers a wide range of other services as well, which you'll experience from the moment you choose your next car. For instance, our team of Ford lease and loan specialists make it a priority to help you drive home in the vehicle you've chosen on your terms. Even after you leave our dealership as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality certified Ford parts that you can buy, as well. It's just another way we look out for you, and further your connection with your ride. How can you experience all this? Well, plenty of ways. Windward Ford of Hawaii can be contacted online, or via phone. We also love visitors, so stop in to our showroom in person. We can be found at 725 Kailua Road Kailua, Hawaii. We're happy to continue the conversation, discuss new models, and answer any questions you might have. Our Kailua location is conveniently located near Honolulu, Mililani, Pearl City and Kaneohe.
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725 Kailua Rd

Kailua, HI

96734

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Showing 846 reviews

May 10, 2024

Fast friendly, professional, and courteous, rook my vehicle in earlier than actual appt, and finished my var within the hour and half thank you so much. More

by bersamin.kenneth5590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Caringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024

This was the best service I've had here in a long time. They explaned to me they were short handed and yet from the moment of check in the process was efficient and quicker than anticipated and made a smoo More

by crowiesmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
there was a male and female didn't get names.
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May 07, 2024

No integrity. Will never buy a ford again and will inform all to avoid the dealership completely. Toyota is the better Trysted brand in Hawaii because they actuall More

by amidro65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Windward Ford of Hawaii responded

Thank you for your feedback Amidro65. I would like to offer you my sincerest apologies for your unpleasant experience. Our goal at Windward Ford is to make sure that every single customer is completely satisfied. I apologize, we couldn't come to an agreement during your most recent visit. As you know, I gave you several options: 1st being we offered you a new car vehicle loaner while your vehicle was being repaired, 2nd was to switch you into another new Bronco and you stated that you didn't like the way it drove, and the 3rd option we attempted to inspect the vehicle while you were here since we were unable to give you an exact amount of time to fix the vehicle and offered you a loaner vehicle for this option as well. To address the fuel issue - we offered to take you to the gas station to verify your concerns of putting gas in the vehicle. Our team strives to create an environment where our customers can trust us as we are dedicated to providing excellent customer service. We strive for 100% satisfaction with every customer. We would like the opportunity to rectify this situation and help make it right for you. Please contact our office at 808-266-7000 if you would like to reconsider any of these options, I would be more than happy to accommodate you. Thank you for taking the time time to leave feedback and we look forward to seeing you soon.

May 08, 2024 -

amidro65 responded

Aloha John (GM) You offered me a 2023 Bronco which is one year older then my 2024.. upon starting the vehicle for a test drive I noted to the sales man that the car was very shaky, I was informed it may be due to the car sitting for three months. No one in their right mind would switch out their 2024 for a 2023 that is shaking, a vehicle should never shake, I arrived at 11am and did not leave your lot til after 2pm. I was told that the service mechanic would run a diagnostic on the vehicle with me present would be quick .. after waiting around and doing a test drive 130 arrived and my car was supposed to be diagnosed in the front b was moved to the garage.. which I followed it.. thinking it was ok. Mechanics comes over with dirty all over his back and clothes jumps in my jeep pulls it into the garage slot and tells me I can't be in there.. which I then asked him how long it would take? Since I was clearly lied to about the process.. he said it could take 15 minutes or up to hours... which then I decided I was tired of Windward ford wasting my time traffic from the dealer back to ewa would be really bad once 3pm rolled around.. Full of excuses and un professionalism. No customer who buys a brand new vehicle within a week, should be calling you about problems and then having you cause more problems for them. We pay you for the vehicle and the service. You have zero right to think that it's ok to take our money and steal more of our time playing games. This is why your dealership has two stars on Yelp and has been featured on numerous social media platforms by customers who are upset that you Failed to deliver all you do is take advantage of people to make a sale that's it. It's a small island, and the word is traveling fast. You are not a business of Integrity

Helpful
May 06, 2024

I feel like reporting you guys to the consumer protection. I can’t believe the scam you guys are running went to change. Oil guy walks out takes photos of my car doesn’t even start the engine and More

by monizd011
Recommend Dealer
No
Employees Worked With
Winchester Asunción
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May 03, 2024

One of the best auto shops I have taken my car to yet! Always friendly, fast, and quality customer service! More

by rachel.adams0706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Caringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024

Experiencing multiple issues with brand new 2024 ford bronco. - car is arming and starting on its own -Gas over filling -apple car play turning off while driving -sound system turning off while More

by amidro65
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Austin, Brian, Melvin.. all people I have spoken with
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May 03, 2024

From beginning the process, to the end service was excellent!!! Thank you Austin and Guy! More

by janniegirl1
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
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May 02, 2024

Chester provided outstanding service when I brought "our" Ford Ranger in for an oil change service. There was an extended delay in completing the service but he kept me updated. Mahalo. More

by jeffreyefrye2003
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chester
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May 02, 2024

Austin was very professional and continues to help when I reach out. Overall I am very happy with my experience. More

by 808esimon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024

I had a Great customer service experience. Didn't take long to do what I needed. More

by SHANDLER1337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Caringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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