Windward Ford of Hawaii

Al was wonderful, he had empathy and a perfect Hawaiian temperament for the sale. Guy was not your typical credit manager, but I understood he was doing his job and welcomed us in a perfect Ohana Hawaiian temperament for the sale. Guy was not your typical credit manager, but I understood he was doing his job and welcomed us in a perfect Ohana Hawaiian way. Thanks to both for making this stressful transaction a happy one. More

Trying to call service department is impossible. No one answers the phone. Since they didn't answer the phone I went down in person. When I got there there were to people at the desk. Neither of the No one answers the phone. Since they didn't answer the phone I went down in person. When I got there there were to people at the desk. Neither of them were doing anything so I don't know why they couldn't answer the phone. When I asked about scheduling an appointment the soonest they could get me in would in about 2 months. We suspected that the problem with my car wasn't the car, but the charger. They were good enough to say they could order it for me just in case. I asked how long it would take and the service guy said that he didn't know so I asked if we check with the parts department people. He said no because they were closing up. It was still 20 minutes before they closed so I don't understand why he couldn't just ask them. I ended up going to another dealer who could get me in under a week and order my charger which would take only 3-5 business days. In the meantime Windward Ford has still not called me back regarding the status of the charging cable that they said that they ordered for me. Not happy at all with them. More

Will in service was very helpful and sincere. Explained service in advance. Thank you will! Explained service in advance. Thank you will! More

Windward Ford is the #1 Ford shop on Oahu. 10/10 recommend them, even if the drive to them is longer. 10/10 recommend them, even if the drive to them is longer. More

Josh was very responsive and honest. No pressure and we were very satisfied with the whole process! No pressure and we were very satisfied with the whole process! More

Salesman Joshua was very professional and trying to help any way he could. He promised a couple of things to do even after the sale, and kept his promise. Other people in the office are also very nice and p any way he could. He promised a couple of things to do even after the sale, and kept his promise. Other people in the office are also very nice and pleasant. I gave 4 stars because I just read on their follow-up email that they promise "Full tank of gas with purchase", but we got only half. More

Salesman Joshua was really helpful on getting me set up with my car and deal i wanted. No hidden fees, everything laid out on the table and wasn’t forcing me to buy. Always followed up to make sure everyth with my car and deal i wanted. No hidden fees, everything laid out on the table and wasn’t forcing me to buy. Always followed up to make sure everything was good to go and always responds promptly. Everyone in the office is really nice and pleasant to work with. More

Good place, lucky to have this dealership in Kailua. Good service and convenient. Best service Good service and convenient. Best service More

Austin was very professional and gracious, with his time. Good follow through. I have been able to get in contact with him during the entire process. Good follow through. I have been able to get in contact with him during the entire process. More

THE SERVICE ADVISOR LANDEN WAS ON TOP OF EVERYTHING I REQUESTED IN MAINTANCE SERVICE,ONCE THE WORK WAS COMPLETED HE BRIEFED ON ALL WORK THAT WAS DONE. GREAT JOB!! REQUESTED IN MAINTANCE SERVICE,ONCE THE WORK WAS COMPLETED HE BRIEFED ON ALL WORK THAT WAS DONE. GREAT JOB!! More