Windward Ford of Hawaii

The staff is always so kind and helpful. I’m really grateful for the shuttle service as well. Happy to have my car back and fixed so quickly. I’m really grateful for the shuttle service as well. Happy to have my car back and fixed so quickly. More

Service was very quick very friendly responsive and quite efficient. Overall very very good service efficient. Overall very very good service More

The sales representative Brian Wong is the absolute best at what he does and the team behind him are amazing as well! at what he does and the team behind him are amazing as well! More

My service representative Marina was very helpful. She listened to my concerns and squeezed me in as soon as possible. Marina was very communicative throughout the process of servicing my Bronco and I She listened to my concerns and squeezed me in as soon as possible. Marina was very communicative throughout the process of servicing my Bronco and I am grateful for her assistance throughout the entire process. Thank you Marina! More

I highly recommend Windward Ford in Kailua. I’ve had poor experiences with other dealerships on island, but the crew at Windward Ford went above and beyond my expectations. Al Davis was well sp I’ve had poor experiences with other dealerships on island, but the crew at Windward Ford went above and beyond my expectations. Al Davis was well spoken, respectful, on time, and kept me informed throughout the entire process. I was never talked down to, I never felt uncomfortable, and they had all the amenities needed for a long day buying a car. Guy, the finance guy, was insightful and gave really good advice when it came to warranties and more. All of the employees were kind and helpful throughout the day. More

I had a great experience buying a truck at Windward Ford. The sales team was top notch. The sales team was top notch. More

Service agents were very honest in their reporting of the issues, and very considerate and flexible. Will gave me enough time to arrange for towing in & out. I was expecting a call after the parts were recei issues, and very considerate and flexible. Will gave me enough time to arrange for towing in & out. I was expecting a call after the parts were received, but after my agent left, there was no update from another agent until I called to follow up. After waiting a month for TCM, it was reported that the actual issue was with the transmission. I am not sure if that could have been detected earlier and whether a month-long wait could have been avoided, so my judgement is not based on that. I had to donate the car and spend a lot on rental (no loaner car provided). But the service agents were patient and honest in communication, and did not try to sell unnecessary work. More

My service technician, Will has been very helpful and really doing his best to help get my car repaired properly. We took it to another dealership previously in another state and they were not able to f really doing his best to help get my car repaired properly. We took it to another dealership previously in another state and they were not able to fix my car correctly on two separate items. Will was able to get me to parts needed to completely replace my transmission and my car is running great. I’m counting on him to discover my problem with my a/c that the other dealership also could not repair. I really appreciate how well he communicated with me and kept me informed of their progress. More

The desk staff were friendly and amazing to deal with! They made the whole experience go smoothly and left me with a positive impression. I enjoy Windward Ford for the location and even more so for the st They made the whole experience go smoothly and left me with a positive impression. I enjoy Windward Ford for the location and even more so for the staff experience. Thank you for taking care of me and my truck. More

People were kind. Service Advisor was helpful and the maintenance was completed in a reasonable time. It was just very expensive for routine maintenance. $300 for oil Service Advisor was helpful and the maintenance was completed in a reasonable time. It was just very expensive for routine maintenance. $300 for oil change, tire rotation, and fluid top off is a bit much. I was presented three oil change “packages” and chose the lowest one. I should have asked if I could just have the oil change and tire rotation without all the other things that were probably not required. But even then it was basically fluid additives and shouldn’t have been so costly. More