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Windward Ford of Hawaii

Kailua, HI

4.3
1,020 Reviews

725 Kailua Rd

Kailua, HI

96734

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1,020 Reviews of Windward Ford of Hawaii

June 11, 2023

Overall the technician was awesome did good work. ! Communication from office staff was not the greatest! More

by Jacqueline.gardner81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Mello
Jun 11, 2023 -

Windward Ford of Hawaii responded

Thank you for your honest feedback, we will review the communication process with clients, and make appropriate improvements to give customers a World Class Experience. If you have any additional comments or concerns, please contact the General Manager Robert Barnes, rbarnes@gillautogroup.com or call 808-266-7000 ext 7989

June 09, 2023

Robert Barnes took great care of us. It was refreshing as he was very professional. I spoke with one of the parking lot guys and he shared that Robert was a breath of fresh air. That he More

by leitujeannek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
June 09, 2023

Awesome customer service provided by B Ranos & Will Soong. Everything to be done regarding the work on my Maverick was explained ahead of time before I left it here to be serviced. Highly recommended. More

by kaalosdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Silva - Parts Dept. B Ranos & Will Soong - Service Dept.
June 09, 2023

Friendly informative service department! Keep up the great customer service!! Plan on bringing back when need. More

by Mbshklov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Elaina
June 09, 2023

Normally everything goes just fine but I took my car in last week and when I picked it up there was no sticker in my window telling me when my next service was nor did I receive an inspection report. I su More

by not available
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the service person's name
June 09, 2023

Da service team was cherry in giving me da kokua i needed was wikiwiki in and out in couple hours mahalo More

by pupusanyone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Davis
June 01, 2023

Pleasure working with the team. Made buying a truck with that kind of price tag less painful. AL, Ken and Robert did all they could to make experience pleasant. More

by COW MOVER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Davis, Ken Carril, Robert Barnes
May 29, 2023

Everyone was very friendly and very helpful. Al Davis went out of his way to assist with my purchase. Questions that I had that need looked into he checked out and got the answers very quickly. More

by blb
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al Davis
May 26, 2023

Safety check is pretty straight forward. All on time and professionally done. Enjoyed the Service team. More

by Toby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
May 25, 2023

Sales representative was excellent, he ask if we have a trade, who is going to be in the finance. He answered all questions and he really tried to give us a good deal. More

by geny.donley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin butler/
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