Windward Ford of Hawaii

Communication from office / staff needs to be better, I had to keep calling to find out what's going on with my truck, leave messages no return calls, technician did re-install all screws on my wheel well had to keep calling to find out what's going on with my truck, leave messages no return calls, technician did re-install all screws on my wheel well lining, had to purchase new ones and install myself. More

The difference between the current management and the old is unbelievable. To be greeted at the service department by name and have all the paperwork ready on arrival is above the call. Everyone was very p is unbelievable. To be greeted at the service department by name and have all the paperwork ready on arrival is above the call. Everyone was very professional and the visit went without a hitch. Congratulations on the new management team. More

This place doesn't offer coffee or water wanted for almost the whole day didn't offer a dropped off or picked up tv was not working properly I would not recommend it to anyone whe I bo for almost the whole day didn't offer a dropped off or picked up tv was not working properly I would not recommend it to anyone whe I bought my toyota they have excellent service and offers water coffee and pick up and drop off More

DONT EVER GO THERE! !! AUSTIN WAS THE ONLY HELP. NEVER AGAIN will I bring my bronco there for service out of fear of a couple things retaliation for not buying it there a !! AUSTIN WAS THE ONLY HELP. NEVER AGAIN will I bring my bronco there for service out of fear of a couple things retaliation for not buying it there and them not doing it and charging me for it. They didnt bother to bolt down my center console safe so now I have to take it apart and bolt it down and put it back together. They were rude and cussed out my finance manager telling her she was and Fing lier that they wouldn't have me come in on their day off but Jayce absolutely told me it would be ready around noon Monday if not earlier but I was wouldn't be there to early. I had to put on the spare tire cover myself and take it to get washed. I have to peal off the plastic and clean down the inside my own car. I wouldn't send my dying enemy there to buy a car not alone a friend More

They took the the time to work with they was patient and like to give a shout-out to my sales rep josh for helping me out every step of the way. like to give a shout-out to my sales rep josh for helping me out every step of the way. More

Kind, helpful group of people, who took the time to work with me. They was very understanding and was happy to help with m. with me. They was very understanding and was happy to help with m. More

engine light came on and they don't know why. It continues to come on and off. rumbling from front end when decelerating they don't know why. 3 recalls for my new 2022 Maverick to take 1 1/2 days It continues to come on and off. rumbling from front end when decelerating they don't know why. 3 recalls for my new 2022 Maverick to take 1 1/2 days and no loaner available after I purchased it from this dealership, I would expect a loaner. Difficult time calling the service department, no one answers. the dealer mark up $4K was too high. they low ball me on my 2018 Frontier trade in. More

Excellent service. Made sure all my fluids and tires were checked. Even recommended changing my air filter Made sure all my fluids and tires were checked. Even recommended changing my air filter More

Windward Ford’s Service Department is reliable, fast, and friendly. I trust them to always take the best care of my truck, and me. friendly. I trust them to always take the best care of my truck, and me. More