Windward Ford of Hawaii

Fukumoto helped me a lot with patience Fukumoto couldn't get my financial record and my work history because I used to live in other country for a long time. He and his manager had to spend Fukumoto couldn't get my financial record and my work history because I used to live in other country for a long time. He and his manager had to spend a whole day to help me get the truck. More

A+ Service Team Windward Ford has the BEST service team on Oahu. I've been taking my 2016 Edge to Windward Ford for service since I purchased my vehicle and every sin Windward Ford has the BEST service team on Oahu. I've been taking my 2016 Edge to Windward Ford for service since I purchased my vehicle and every single time I do, I receive nothing but the best service. During my last visit, I was immediately greeted by a service advisor and was told they would help me as soon as they're done with their current customer. When it was time for me, John reviewed the concerns of my vehicle, asked me to show him what was going on, and went over with me the process. Mr. Serna also checked in with me to ensure everything went smoothly and the cashier (sorry forgot her name), she was very accommodating and helpful in closing out my transaction. Keep up the excellent work! More

Awesome service!!! Easy and fast check in. Car was finished ahead of scheduled time. Warm, friendly and pprofessional service adviser and check out cashier. Two thum Easy and fast check in. Car was finished ahead of scheduled time. Warm, friendly and pprofessional service adviser and check out cashier. Two thumbs up!! More

2+ hours for a new key + $8 bogus charge I scheduled an appointment to have a key made with a reservationist on the phone. Upon showing up, the service advisor said he would have to check *I I scheduled an appointment to have a key made with a reservationist on the phone. Upon showing up, the service advisor said he would have to check *IF* they even had the key...shouldn't the reservationist have verified this before booking an appointment? The lodge is fine, and popcorn machine is a nice touch. My service advisor was friendly and helpful. But upon getting the bill for the new key, there was a charge for "supplies/hazardous materials". Now, all I had done this day was a new key made. The only "supply" was the key blank, which I was charged $200 for. So that would leave any reasonable person to conclude that they're trying to charge me for "hazardous waste" disposal...for a KEY. I questioned the charge and was told that it applied to every bill. What a PETTY thing, This is the type of bogus charge that give dealerships a bad rep, and only serve to reaffirm why I do not and will continue to NEVER bring my vehicle to a dealership for service and maintenance. You may have scammed me out of $8, but you'll never have me or my family as customers ever again, so I hope the $8 was worth the loss of business. And rest assured I'm sharing my experience with all of my family, friends and of course, this site and social media. Time to stop being so petty and cheating your customers. Potential customers beware. More

Awsome I gave a 5 star ?? as being my very first experience there at Ford they had made us feel welcomed and showed good customer service. Answered all our q I gave a 5 star ?? as being my very first experience there at Ford they had made us feel welcomed and showed good customer service. Answered all our questions. More

Outstanding Service and Excellent After Sales Support I needed after sales support and service but was unsure of how to go about it. I contacted Don who provided great guidance and referred me to JR. JR I needed after sales support and service but was unsure of how to go about it. I contacted Don who provided great guidance and referred me to JR. JR provided outstanding support and scheduled my appointment much sooner than I expected with a great degree of flexibility. I arrived early and John checked me in immediately. John provided excellent service and although he was busy he took the time to answer questions unrelated to this service appointment. Service was completed exactly within the time that was estimated. The cost for service was better than reasonable. While there are other Ford service centers that are much more convenient my business will only go to Windward Ford. Thank you everyone for an outstanding and excellent service experience. More

New Windshield Made appointment, car was taken to off-site replacement center. Warranty replacement was performed, car was delivered by dealership to ACE without in Made appointment, car was taken to off-site replacement center. Warranty replacement was performed, car was delivered by dealership to ACE without incident. Took less than 1-day. More

Hard to get a hold of I did mention this to the ladies at the desk, Traffic was really bad that day, I wanted to give a courtesy call. The number that was on the email didn I did mention this to the ladies at the desk, Traffic was really bad that day, I wanted to give a courtesy call. The number that was on the email didn’t work, when I tried to google Windward Ford, the # works but if it went to the recording, press 1 for this, 2 for that. It didn’t work. Mind you I was in traffic driving while doing this. Not a good idea but, I wanted to call and let them know that I was late. More

What service? I went to get my oil changed. I was told that it would take three hours and made alternative plans. It was done in less than an hour. Although this wo I went to get my oil changed. I was told that it would take three hours and made alternative plans. It was done in less than an hour. Although this would imply that it was efficient service, I think it was because it was subpar service. Upon return of my car, I was told all fluids looked great and were at acceptable levels as documented on the receipt. I popped the hood and it revealed coolant below minimal level and empty wash fluid. Not only does this leave me suspicious of what services were actually performed but my time and money were taken advantage of. Very disappointing and untrusting. It wasn’t ‘just an accident’. These items were documented as completed More

Good communication The service was prompt and the communication with John, the service rep, was good. The shuttle driver was also prompt and pleasant. Thanks to all. The service was prompt and the communication with John, the service rep, was good. The shuttle driver was also prompt and pleasant. Thanks to all. More