Windward Ford of Hawaii

Customer service was excellent, no stress! Working with Al was by far a great experience! I didn’t feel pressured in making a decision as I have at other dealerships. Thank You! Working with Al was by far a great experience! I didn’t feel pressured in making a decision as I have at other dealerships. Thank You! More

Friendly and quick service My repairs took more than one day so I was assigned rental car covered under my warranty and free shuttle service. I got regular phone call updates on My repairs took more than one day so I was assigned rental car covered under my warranty and free shuttle service. I got regular phone call updates on the status of my car, so I always knew what was going on. Jon also took the time to explain what exactly was wrong, how it was fixed, and how much it cost. More

Great communication! Jon at the service center was excellent! He ensured all my questions were addressed and did an outstanding job of communicating between me, the techn Jon at the service center was excellent! He ensured all my questions were addressed and did an outstanding job of communicating between me, the technitition and the sales staff. Thank you! More

Very good. Jon is a great service advisor. He was informative and kept me updated even though the Service Recall took more than 9 hours. I would come back agai Jon is a great service advisor. He was informative and kept me updated even though the Service Recall took more than 9 hours. I would come back again for future services. More

Transmission Recall John helped me and he was very great explaining the procedure of what happen with recall. I will bring my truck back every time I need maintence. John helped me and he was very great explaining the procedure of what happen with recall. I will bring my truck back every time I need maintence. More

Fast & reliable service. Aloha. It was a good positive experience. The maintenance work was finished before the estimated end time. Received vital information for my car to Aloha. It was a good positive experience. The maintenance work was finished before the estimated end time. Received vital information for my car to keep it running and avoid future problems. My service adviser, John Kurtelawicz, was courteous and very informative. Much mahalo. More

Great service! Thank you for the 6 month reminder call. So easy you schedule! Came in n dropped my car off. Asked if they could look at something since I was there. Thank you for the 6 month reminder call. So easy you schedule! Came in n dropped my car off. Asked if they could look at something since I was there. No problem! Nick made sure to keep me updated on the status of my car n had it washed n ready to go! More

Resolved Service manager takes quality service seriously and responded quickly to solve my concerns. My service was done quickly and I was informed of the sta Service manager takes quality service seriously and responded quickly to solve my concerns. My service was done quickly and I was informed of the status throughout the process. More

Left a bit disappointed. Would not return 2014 Transit Connect with ABS light, traction control light, and speedometer malfunction. I have the extended warranty, was advised that if it was a w 2014 Transit Connect with ABS light, traction control light, and speedometer malfunction. I have the extended warranty, was advised that if it was a warranty repair I would be responsible for the deductible. If not covered, I’d be responsible for the $174 diagnostic. Fine, I understand. Apparently I missed the sign that informs you about the 8% shop fee, max $25. Service manager called an hour or so later to inform me that a wheel speed sensor had come loose. The tech inspected, reinstalled, and test drove. Everything reported as functional. When I went to pay, I inquired about the extra $13 charge. I was informed that it was the shop fee, for hazardous material disposal, special tools, etc. I indicated that I was not happy with the additional charge, and the service manager shrugged, mumbled about the special tools, and pointed up to the sign above his head. I indicated that I would have been happier if it had appeared on the quote paperwork I had signed. Overall, just an “ok” experience. They did wash the van, which was nice. I’m not sure I would return for service. More

Great customer service Fixed my Bluetooth and cleaned my battery. I called to change my appointment for the next day instead of next week and they accommodated me right away Fixed my Bluetooth and cleaned my battery. I called to change my appointment for the next day instead of next week and they accommodated me right away More