Windward Ford of Hawaii - Service Center

The customer service was excellent, however, the cost to have my vehicle looked at and diagnosed by a certified Ford dealership was way too much. After reviewing what they charged and comparing the suggeste have my vehicle looked at and diagnosed by a certified Ford dealership was way too much. After reviewing what they charged and comparing the suggested repairs to what could be done at other car repair shops, the dealership would charge 42% more than other repair shops for parts and labor. I value my vehicle and want the best care, but they really are charging exorbitant prices for things that I could do myself as someone who knows nothing about cars. If you have cash to throw away I would suggest a dealership repair show, but if you want value and fair prices for your money find somewhere else. More

I was extremely pleased with my service at Windward Ford. Not only did they fix my vehicle, but they finally diagnosed and fixed a problem I’ve had with my vehicle for years that other dealers haven’t been Not only did they fix my vehicle, but they finally diagnosed and fixed a problem I’ve had with my vehicle for years that other dealers haven’t been able to do diagnose in the past despite numerous times in the repair shop. Additionally my service rep, will, was kind, transparent, and communicative. More

THE FOLKS AT WINDWARD FORD WERE VERY HELPFUL KIND AND COURTEOUS. THEY EXPLAINED WHAT THEY WERE GOING TO DO AND GAVE ME AN APPROXIMATE TIME LINE. COURTEOUS. THEY EXPLAINED WHAT THEY WERE GOING TO DO AND GAVE ME AN APPROXIMATE TIME LINE. More

Repair person don’t return calls, called 4x. Only Will return calls “Will” service manager. I was out of my truck for 1.5 months. They don’t have any loner to use. When I bought the truck it say Only Will return calls “Will” service manager. I was out of my truck for 1.5 months. They don’t have any loner to use. When I bought the truck it says the there be a loner to be use or they would pay for a rental which they did not.. left with no transportation which I needed to work. Too much problem ordering new transmission! Will and receptionist was very nice. They should get cars or trucks as loners so we can still continue to work with or clients. More

Service department mis-identified cause of break in exhaust as having been cut in two. After insurance adjuster checked, the flexible exhaust pipe had rusted in two. Bumper-to-bumper warranty did not exhaust as having been cut in two. After insurance adjuster checked, the flexible exhaust pipe had rusted in two. Bumper-to-bumper warranty did not cover, and neither did insurance. Price quoted to replace parts was astronomically high. More

Incredibly helpful staff, they made sure that I got necessary maintenance done on very short notice. Thank you to all of them. necessary maintenance done on very short notice. Thank you to all of them. More

The Service Crew is such a pleasure to work with now. They are fun and courteous. They are fun and courteous. More

enjoy working with the service department, very helpful once you arrive. however they were unable to make any commitment over the phone. once you arrive. however they were unable to make any commitment over the phone. More

Had an appointment for a Friday and on Monday was initially told my car wasn’t looked at yet. Then they corrected that statement and said nothing was wrong with the car that the light switch was on initially told my car wasn’t looked at yet. Then they corrected that statement and said nothing was wrong with the car that the light switch was on a wrong setting. More

Will and team are friendly and fantastic! communication is straightforward and service is delivered as promised! communication is straightforward and service is delivered as promised! More