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Windward Ford of Hawaii - Service Center

4.4

96 Lifetime Service Reviews

725 Kailua Rd, Kailua, Hawaii 96734

97 Reviews of Windward Ford of Hawaii - Service Center

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November 12, 2018

"Great experience "

- MATTMAMIZUKA

Service was quick and customer service was great. First time customer who had a great experience. Service was a little pricey. If the price was better, I’d come back for sure.

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Yes
Employees Worked With
I believe his name was John in service. Great attitude and very helpful.
November 09, 2018

"AC and tire issue "

- THIRAM808

Very communicative, helpful and cared!!! I was very please wirh the service department. The work was done in a timely manner and they were great at letting me know what was going on wirh my vechike as they worked on it. To top it off it came back cleaner then when I gave it to them!

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Yes
Employees Worked With
John, Nick, Sam
November 08, 2018

"Took us in when we were in a pinch. "

- MARTINWJ12

We called John in the Service Dept. when we had a issue with our vehicle not being safe to drive. Cutter Ford said it would be a week before they would look at our car and let us drive off with kids in the car without telling us our vehicle wasn’t safe to drive. John told us to bring it in and made us a priority. He had our car that night and was ready for pickup in the morning. He called to tell us the issue and timeframe we were looking at. His customer service from start to finish is what every dealership should emulate. He has now earned our business for all of our vehicles.

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Yes
Employees Worked With
John
November 08, 2018

"Awesome "

- OAHUFIREMAN

Went in early got the truck back by 9:30 am the dealership looks like there running at full speed the have my business thank you

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Yes
Employees Worked With
Don Comeaux
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Don Minnis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 05, 2018

"First experience at windward ford"

- MABELHHI

Taken in for recall repair, was late for appointment but they were able to do the job, and even offered to do 25,000 mi serviceing, Pleasant experience.

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Yes
Employees Worked With
John kurtelawicz
November 05, 2018

"WARRANTY REPAIR"

- HISODEANES

I called service for warning light coming. They got me in right away and repaired my Escape right away. I left very please with my service.

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Yes
Employees Worked With
MATTHEW INOUYE
November 03, 2018

"Great Service "

- DMINNIS2001

I always have my service work done at Windward Ford. They also take care of other makes, like my son-in-laws Hyundai. Thank you John!

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Yes
Employees Worked With
Rose Rufo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : John W
November 02, 2018

"Tom's Escape Repair"

- KILOMETER77

ABS Warning Light came on--called Honolulu Ford--my usual service location: but they said no, not for 3 days. I called Windward Ford--and after a quick check, they said they could look at it right then. As usual, the warning light went off on the way there, but they were still able to diagnose the problem, discovered 2 items that needed replacing--luckily under warranty--and ordered the parts: the parts came in very fast. very good customer focus and service.

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Yes
Employees Worked With
John Kurtelawicz
November 01, 2018

"Great experience."

- killakim

Went in for recall purposes and lasted a good 4 hours total but my truck was examined carefully and I even got a truck wash.

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Yes
Employees Worked With
Don Comeaux
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 30, 2018

"drop off instructions "

- SANTIAGOR1313@yahoo.com

Please provide drop of instructions...I encounter it very challenging to find an area to pack my vehicle during dealership closed hours. Every entry was blocked by a ford vehicle. Thank you...Ray Santiago

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Yes
Employees Worked With
Not listed
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