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Windward Ford of Hawaii - Service Center

4.4

67 Lifetime Service Reviews

725 Kailua Rd, Kailua, Hawaii 96734

67 Reviews of Windward Ford of Hawaii - Service Center

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September 18, 2018

"Service and Recall Repsir"

- MRIMANDO

I trust Windward Ford. I know that they will stick to their word. I won’t get the run around and will be treated fairly.

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Recommend Dealer
Yes
Employees Worked With
John (Service)
September 12, 2018

"detailed service"

- DBUENO

John and JR do their best to provide a positive experience. John went over the mechanics findings and recommendations with no pressure to purchase items. He also went and got my truck when lot techs were busy with other vehicles.

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Recommend Dealer
Yes
Employees Worked With
JR Serna
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : John in Service
September 12, 2018

"John in service did a great job getting my vehicles in and o"

- COW MOVER

Service department has improved leaps and bounds. Everyone is thoroughl and does there best to get your vehicle done and back to you in a timely manner

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Yes
Employees Worked With
Don Comeaux
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jonathan Young
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 03, 2018

"Awesome customer service!"

- FUN1963

Although scheduled for only a regular service visit, the gentleman assisting me mentioned that there were 2 recall items that hadn't been addressed. He suggested that I allow them to take care or both today. This was the first time anyone had mentioned the recall to me. When he offered to have it done immediately, I was blown away. Usually there is never time to add anything to a service appointment so I was really happy that it would be addressed at this visit. After the service, the gentleman explained all the service that had taken place and went over the recall items as well. Before leaving I wanted to thank the gentleman but he was busy. When I asked the cashier to thank him for me and commented that his service was exceptional, she informed me that he was the manager and was only filling in for the day. That explained it all. His dedications to customer service was evident by the way he treated me that morning. I don't remember his name but will always remember his style. Service was on Saturday Aug. 25th 9:30.

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Recommend Dealer
Yes
Employees Worked With
Unknown manager filling in for sick employee
September 03, 2018

"Outstanding"

- BRYAN36

Matt was an outstanding service representative for me. During this visit I became aware of Ford's extended warranty available for my truck. Matt was immediately able to work with Christian Dilullo to do the in-depth inspection needed to be eligible for the warranty after they serviced my truck. Huge thumbs up for professionalism and friendliness.

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Recommend Dealer
Yes
Employees Worked With
Christian Dilullo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Matthew Inouye
August 31, 2018

"Servive on my CMax"

- Sunboy

Service was excellent. Service depart. in convenient to my residence Work promised was done on time. They will contact me when charger replacement is available

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Recommend Dealer
Yes
Employees Worked With
August 31, 2018

"Great Service "

- WHODOLOO

Was having difficulty replacing a bulb to pass the Safety Inspection. They took care of it for almost nothing! Would recommend to anyone needing service.

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Yes
Employees Worked With
Matt
August 29, 2018

"car repair"

- JMSPMS

came in to see if I could get the under-carriage panel replaced, as it had partly come off and was dragging. They re-attached the panel and ordered a new one. To be installed when it comes in.

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Recommend Dealer
Yes
Employees Worked With
John ?
August 28, 2018

"Very quick and attentive service."

- PPILOTSMOM

I was given the service requested and answers to my concerns in a very timely manner. My questions were answered to my satisfaction. Your service dept. was most professional and polite.

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Recommend Dealer
Yes
Employees Worked With
John Kurtelawicz
August 28, 2018

"Friendly, knowledgeable, and fast service. "

- SPAHIA

My Service Advisor John Kurtelawicz was very helpful in explaining future potential problems to me. I had my vehicle (which I purchased from Windward Ford in 2014) serviced. Yes, I would recommend the service to others. Mahalo Windward Ford

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Recommend Dealer
Yes
Employees Worked With
John Kurtelawicz
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