Windward Ford of Hawaii - Service Center

Only place I will have service done Always pleasant, up front on any issues and allow you to make the decision that fits your needs without a lot of pressure, just facts. You don't find Always pleasant, up front on any issues and allow you to make the decision that fits your needs without a lot of pressure, just facts. You don't find this type of communication in most dealerships today it's all about the sales or add on's. At Windward Ford you feel it's all about you the customer, I will be back for all my vehicle needs. More

Recall Fast and competent, took his time to explain everything that was done to the truck for the recall. I wish all customer services were this good! Fast and competent, took his time to explain everything that was done to the truck for the recall. I wish all customer services were this good! More

Timely Service They made me 2 extra keys and re-programmed my computer. I was done at the estimated time and for the price they quoted me. They made me 2 extra keys and re-programmed my computer. I was done at the estimated time and for the price they quoted me. More

Ford personnel were helpful and efficient. Our servicing needs for our C-Max were fully met by Windward Ford's staff. We appreciated the attention to our service needs, and the convenience of t Our servicing needs for our C-Max were fully met by Windward Ford's staff. We appreciated the attention to our service needs, and the convenience of the ride from and to our home. More

The Works 55K mile service. 9/24/18 Got charged $13+ for new drain plug. They said it was stripped. They’ve been the only ones to change the oil since I bought it new there. If it was s Got charged $13+ for new drain plug. They said it was stripped. They’ve been the only ones to change the oil since I bought it new there. If it was stripped, they stripped it, they should replace it. Did NOT received the “free” car wash either. Not impressed with customer service. More

Oil change Only complaint was when I called to make the appointment I was told It would be about 1-2 hours. When I brought my truck in I was told 2-3 hours and Only complaint was when I called to make the appointment I was told It would be about 1-2 hours. When I brought my truck in I was told 2-3 hours and It was over 3 Hours for just an oil change. Because I thought it would be 1-2 hrs I choose to wait. Had I known it would be longer than 2 hours I would have planned differently. This was a Case of over Promise under Deliver. In customer service it is important to under promise and over deliver More

no returned calls; no cost estimate for repair Took the car in to troubleshoot why the car would not start . Took three days to get the care in for service. They never check messages - so don't b Took the car in to troubleshoot why the car would not start . Took three days to get the care in for service. They never check messages - so don't both to leave any. My husband had to drive by to find out what was or wasn't going on. Then they claimed the repar estimate was stated, but we didn't sign anything or get a copy of what it would cost. Poor communication from them all around More

Service and Recall Repsir I trust Windward Ford. I know that they will stick to their word. I won’t get the run around and will be treated fairly. I trust Windward Ford. I know that they will stick to their word. I won’t get the run around and will be treated fairly. More

Not my best experience . I had some work done here recently on a work vehicle. It seemed rather expensive and then I found out they charge $175 a man-hour. When they had to o I had some work done here recently on a work vehicle. It seemed rather expensive and then I found out they charge $175 a man-hour. When they had to order a part in the meantime they did not put my vehicle back together so I was driving around with it take it apart. As a result they lost some clips and snaps meaning I had to come back for another trip to have them replace missing door clips. I did not get a apology or even a car wash out of it . More

John in service did a great job getting my vehicles in and o Service department has improved leaps and bounds. Everyone is thoroughl and does there best to get your vehicle done and back to you in a timely manne Service department has improved leaps and bounds. Everyone is thoroughl and does there best to get your vehicle done and back to you in a timely manner More