Windward Ford of Hawaii - Service Center

detailed service John and JR do their best to provide a positive experience. John went over the mechanics findings and recommendations with no pressure to purchase ite John and JR do their best to provide a positive experience. John went over the mechanics findings and recommendations with no pressure to purchase items. He also went and got my truck when lot techs were busy with other vehicles. More

Awesome customer service! Although scheduled for only a regular service visit, the gentleman assisting me mentioned that there were 2 recall items that hadn't been addressed. Although scheduled for only a regular service visit, the gentleman assisting me mentioned that there were 2 recall items that hadn't been addressed. He suggested that I allow them to take care or both today. This was the first time anyone had mentioned the recall to me. When he offered to have it done immediately, I was blown away. Usually there is never time to add anything to a service appointment so I was really happy that it would be addressed at this visit. After the service, the gentleman explained all the service that had taken place and went over the recall items as well. Before leaving I wanted to thank the gentleman but he was busy. When I asked the cashier to thank him for me and commented that his service was exceptional, she informed me that he was the manager and was only filling in for the day. That explained it all. His dedications to customer service was evident by the way he treated me that morning. I don't remember his name but will always remember his style. Service was on Saturday Aug. 25th 9:30. More

Outstanding Matt was an outstanding service representative for me. During this visit I became aware of Ford's extended warranty available for my truck. Matt was i Matt was an outstanding service representative for me. During this visit I became aware of Ford's extended warranty available for my truck. Matt was immediately able to work with Christian Dilullo to do the in-depth inspection needed to be eligible for the warranty after they serviced my truck. Huge thumbs up for professionalism and friendliness. More

Servive on my CMax Service was excellent. Service depart. in convenient to my residence Work promised was done on time. They will contact me when charger replacement i Service was excellent. Service depart. in convenient to my residence Work promised was done on time. They will contact me when charger replacement is available More

Great Service Was having difficulty replacing a bulb to pass the Safety Inspection. They took care of it for almost nothing! Would recommend to anyone needing ser Was having difficulty replacing a bulb to pass the Safety Inspection. They took care of it for almost nothing! Would recommend to anyone needing service. More

car repair came in to see if I could get the under-carriage panel replaced, as it had partly come off and was dragging. They re-attached the panel and ordered a came in to see if I could get the under-carriage panel replaced, as it had partly come off and was dragging. They re-attached the panel and ordered a new one. To be installed when it comes in. More

Very quick and attentive service. I was given the service requested and answers to my concerns in a very timely manner. My questions were answered to my satisfaction. Your service de I was given the service requested and answers to my concerns in a very timely manner. My questions were answered to my satisfaction. Your service dept. was most professional and polite. More

Awesome team Very polite team from start to finish. Had some work done to my truck and the service team did an excellent job with good communication Very polite team from start to finish. Had some work done to my truck and the service team did an excellent job with good communication More

Friendly, knowledgeable, and fast service. My Service Advisor John Kurtelawicz was very helpful in explaining future potential problems to me. I had my vehicle (which I purchased from Windward My Service Advisor John Kurtelawicz was very helpful in explaining future potential problems to me. I had my vehicle (which I purchased from Windward Ford in 2014) serviced. Yes, I would recommend the service to others. Mahalo Windward Ford More

Overview of Service My service manager Matt provided excellent service caring for my car. He spent the time to secure the best deal for my repairs. The repairman took My service manager Matt provided excellent service caring for my car. He spent the time to secure the best deal for my repairs. The repairman took care to repair my car in a timely manner. I am pleased with my service. More