Windward Ford of Hawaii - Service Center

Windward Ford! Great Service!Great Experience! John was friendly fast polite and attentive to all of my concerns. Windward Ford should be very proud he is a member of their team John was friendly fast polite and attentive to all of my concerns. Windward Ford should be very proud he is a member of their team More

Service tech was very personable and helpful John Kurtelawicz was my service advisor during my Ford F-150 100,00 mile service. John provided me with options to my service from good better to bes John Kurtelawicz was my service advisor during my Ford F-150 100,00 mile service. John provided me with options to my service from good better to best plans. He advised me the benefits of all and I appreciated the options he provided for my choosing. We went for the best, I knew I would be spending a significant amount of money, but I have full confidence in the Windward Service Dept from years of satisfaction. There were some hiccups as expected and I was provided with a loaner during the duration of service. John called at the end of each day to give me a heads up to what was being done. I am satisfied with my service extent with John. (y) More

the nicest people to fix my car....like family ! I have been to MANY auto service centers over the years and Windward Ford stands out as THE MOST friendly, considerate, helpful, knowledgeable, and t I have been to MANY auto service centers over the years and Windward Ford stands out as THE MOST friendly, considerate, helpful, knowledgeable, and truthful of them all. The staff is nice and the customer lounge is very comfortable, quiet, and set up to help pass the time. I would highly recommend them to anyone who needs their car serviced.....GO WINDWARD FORD !!! More

Service Windward Ford has always provided quality service with outstanding professionalism. The work was terrific, timely and informed about every step and co Windward Ford has always provided quality service with outstanding professionalism. The work was terrific, timely and informed about every step and cost. Thank you very much. More

Disappointed & Frustrated I purchased my vehicle at Windward Ford in 2005 and have been a very loyal customer ever since. I take my car there every 6 months for service (oil c I purchased my vehicle at Windward Ford in 2005 and have been a very loyal customer ever since. I take my car there every 6 months for service (oil change, etc.). Although I have had my car for 13 years, the odometer reading is only 35,500 miles and the car looks great. In February 2018 the car started running rough/jerky. It is now July 2018 and to make a long painful story short, after several visits to Windward Ford (each time having to leave my car there for several days) and having to pay the diagnostic fee more than once plus other charges, the technicians have still not been able to determine why my car has been running rough/jerky since February. I was told that my car was old. I have written a letter to the Service Manager to document my complaint. Additionally, to add insult to injury, when I dropped off my car for the most recent service appointment because the "Check Engine" light went on for the second time since February (in addition to running rough/jerky), I was told they no longer provided shuttle service to my house (10-15 minutes away). So I had to pay a $25 cab fee to go home and then another $25 cab fee to pick up my car a few days later. Thank you, Windward Ford, for not rewarding your loyal customers! More

Awesome Took my car in for oil change and six month check up ... Service department at Windward Ford ... awesome ...They did a fantastic timely job and eve Took my car in for oil change and six month check up ... Service department at Windward Ford ... awesome ...They did a fantastic timely job and even washed my car... how’s that for service !!!! I am very pleased and would recommend them highly ..Cat Schaffner More

Satisfaction Routine service required. Very good attention and service received. Completion of work was in line with the given timeline. Initial scheduling of ap Routine service required. Very good attention and service received. Completion of work was in line with the given timeline. Initial scheduling of appointment, by phone, was only negative experience. More

Very good Good service got a loaner used warranty of factory got fast service good waiting area good attention to customer thank you very much for fixing car Good service got a loaner used warranty of factory got fast service good waiting area good attention to customer thank you very much for fixing car More

Excellent Service Matthew, from the Service department was who I had my most interaction with. During his interacts with me on several issues he was extremely Cordial, Matthew, from the Service department was who I had my most interaction with. During his interacts with me on several issues he was extremely Cordial, timely and forthright! His actions were the epitome of customer service! More

amazing job professional and yet courteous... my oil change was done in no time, and he also advise about another problem that I might be able to make another app professional and yet courteous... my oil change was done in no time, and he also advise about another problem that I might be able to make another appointmen to check it out... very knowledgable and caring about us.. thank you....hana hou!!!!! More