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Windward Ford of Hawaii - Service Center

Kailua, HI

4.1
594 Reviews

594 Reviews of Windward Ford of Hawaii - Service Center

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March 14, 2024

The employees are friendly, but the prices for parts and service is very high. We paid for the best service package (45,000 mile service plan) and an explanation was provided by the service advisor along w More

by Ohana Zone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Caringer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alaina Davis
March 13, 2024

Everything went as smoothly as possible. Didn't find anything wrong with the car and the issue was fixed! More

by 15mbowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Caringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
March 12, 2024

Great potential to becoming an outstanding dealership and service center, just by thinking outside of the box. Be direct, be different. Giving more , brings more. More

by gdelaura911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marian ( in service ))
March 11, 2024

The customer service was outstanding. Will was super friendly and helpful, he explained things very well. More

by MANTHATFISHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
March 09, 2024

Car was only supposed to be there 1 day. They never called to give me a status so I called at 3:30 and was told someone would call back. They did... the next day. More

by bigsab27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Caringer
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2024

Mrs. Aloha was smart, attentive, and helpful in getting my truck serviced. She was knowledgeable about services and keen on getting my oil change done quickly. More

by Ron Knight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Caringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mrs Aloha
March 08, 2024

Top notch! !! Service Representative Marina Reyes was a joy to work with. Knowledgable and friendly! Highly recommended!! More

by BRYAN36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Reyes
March 08, 2024

They overbooked us and were understaffed. Their service representative was kind but I wasn’t able to get my complete service because of time. More

by K
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Marina
March 08, 2024

The service reps at positive and responsive, they bring a smile to my face and you can tell care about their customers. More

by alexadeucher
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Caringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denisha?
March 07, 2024

Marina was thorough and on point with everything she promised. Called to update as well as notified me as soon as truck was ready. More

by COW MOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Reyes
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