Windward Ford of Hawaii - Service Center

The employees are friendly, but the prices for parts and service is very high. We paid for the best service package (45,000 mile service plan) and an explanation was provided by the service advisor along w service is very high. We paid for the best service package (45,000 mile service plan) and an explanation was provided by the service advisor along with a comparison of the other service packages offered by the dealership. When picking up the vehicle, I was told about a transmission oil leak that was noted but no transmission oil leak was noted in the service summary report. No transmission oil is leaking out onto the floor of our garage where the car parks and no transmission oil was replaced by the service department to supplement the oil that was reported to have leaked from the transmission but the service department said they would need to schedule a separate "diagnostic" check of the car to determine the source of the leak which is another large, additional cost. No one at the service desk could answer or address these questions or concerns when I raised them. I scheduled the "diagnostic" check to determine the source of the leak but have concerns about how a transmission leak could be detected by the service technician but transmission oil does not need to be replaced in the car. In addition, a "Service Vehicle Mobility Kit" notification light keeps coming on in the dash but this wasn't addressed during the service. . .I fear another high cost for servicing the vehicle mobility kit. All the vehicles we own are serviced at the dealership we purchased the vehicles from More

Everything went as smoothly as possible. Didn't find anything wrong with the car and the issue was fixed! Didn't find anything wrong with the car and the issue was fixed! More

Great potential to becoming an outstanding dealership and service center, just by thinking outside of the box. Be direct, be different. Giving more , brings more. service center, just by thinking outside of the box. Be direct, be different. Giving more , brings more. More

The customer service was outstanding. Will was super friendly and helpful, he explained things very well. Will was super friendly and helpful, he explained things very well. More

Car was only supposed to be there 1 day. They never called to give me a status so I called at 3:30 and was told someone would call back. They did... the next day. They never called to give me a status so I called at 3:30 and was told someone would call back. They did... the next day. More

Mrs. Aloha was smart, attentive, and helpful in getting my truck serviced. She was knowledgeable about services and keen on getting my oil change done quickly. my truck serviced. She was knowledgeable about services and keen on getting my oil change done quickly. More

Top notch! !! Service Representative Marina Reyes was a joy to work with. Knowledgable and friendly! Highly recommended!! !! Service Representative Marina Reyes was a joy to work with. Knowledgable and friendly! Highly recommended!! More

They overbooked us and were understaffed. Their service representative was kind but I wasn’t able to get my complete service because of time. Their service representative was kind but I wasn’t able to get my complete service because of time. More

The service reps at positive and responsive, they bring a smile to my face and you can tell care about their customers. smile to my face and you can tell care about their customers. More

Marina was thorough and on point with everything she promised. Called to update as well as notified me as soon as truck was ready. promised. Called to update as well as notified me as soon as truck was ready. More