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Winner Ford
Dover, DE
114 Reviews
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114 Reviews of Winner Ford
March 05, 2021
My car needed service took it in yesterday. Was very pleased with the service an Charles. Thank you Charles service center for getting my car in and out very quickly. pleased with the service an Charles. Thank you Charles service center for getting my car in and out very quickly. More
by Belinda
Employees Worked With
Charles service department
Helpful March 03, 2021
My experience at Winner Ford has always been amazing. They keep me updated while my vehicle is in for service and I know I can trust the service advisors. I recently upgraded to a new Edge and I love it! They keep me updated while my vehicle is in for service and I know I can trust the service advisors. I recently upgraded to a new Edge and I love it! Highly recommend Winner to anyone car shopping in Dover. More
by lburns.leb
Employees Worked With
Lyndsay, Elena, Rob
June 18, 2019
New Tires ?? Don’t take a Mercedes!! Horrible experience!Customer service was horrible; down right rude. Tire Service was insane. It should never take a week to get tires put on @ the ra Horrible experience!Customer service was horrible; down right rude. Tire Service was insane. It should never take a week to get tires put on @ the rate of $1325! More
by Kalynnb
Employees Worked With
Arnold was great! No one else
April 29, 2019
Outstanding service When my mother and I first walked into the showroom, we were immediately greeted. We were assisted right away. As like any other car buying process, When my mother and I first walked into the showroom, we were immediately greeted. We were assisted right away. As like any other car buying process, it took a little bit of time, but WAY shorter than I’ve experienced before. The car sales man brought the car to test drive right up to the door, and even opened the doors for us. Everyone was patient with us, as we were indecisive. We have experienced service from winner as well, getting an oil change. The finance manager was very friendly, and answered all of our questions promptly. They were amazing too! I don’t usually write reviews, but I felt the need to express how grateful I am of winner’s service . I HIGHLY RECOMMEND winner ford. They are true professionals. Yes More
by Michelle522
Employees Worked With
Brandon T.
April 25, 2019
Service department Truck has been in for warranty items several times. The craftsmanship and attention to detail is horrible. Technicians can’t even secure a door panel Truck has been in for warranty items several times. The craftsmanship and attention to detail is horrible. Technicians can’t even secure a door panel. Hate to see the end product on a serious problem. Even the general manager had no interest in my issues. Go somewhere else and save the headache. There ratings show! More
by Joseph
Employees Worked With
Jeremy and even new management
November 27, 2018
Observation of Service Department Observed customer service center more attentive to co-workers than customers. Started one customer going back & forth to 2/3 confusioning worker as Observed customer service center more attentive to co-workers than customers. Started one customer going back & forth to 2/3 confusioning worker as 2 what PT with each customer. Winner Ford Dover lacked compassion for clients. More
by Carservice
Employees Worked With
Unknown
February 02, 2018
Went in for a recall and they messed up my car I took my van in to get a recall on it fixed the torque converter. I went to pick it up tire was flat, they had locked my steering wheel and the batt I took my van in to get a recall on it fixed the torque converter. I went to pick it up tire was flat, they had locked my steering wheel and the battery was dead. As I was driving home the transmission light started to flash I called them and they said it was the tire light. Then after 50 miles of driving it the check engine light came on. So I waited to drive it till I got my tire fixed. I took it to NAPA and they read the codes on it, now it has six codes on it all related to the transmission and they won't fixe it. Its all sensor, want over 300 to fix it just a big scam. Don't go there. More
by holly spencer
Employees Worked With
Debi, and manager
May 24, 2017
Inquiring about warranty coverage I have been a parts and service customer of winner ford since 2004. I recently inquired with the service department about warranty on a used vehicle I I have been a parts and service customer of winner ford since 2004. I recently inquired with the service department about warranty on a used vehicle I am going to purchase. Not from them because they don't have this particular vehicle in stock. But I did contact them first. I called the service department and spoke with a service advisor. She could not tell me exactly what coverage is remaining on the vehicle. She finally gave me an answer but seemed unsure. When I went to ask her another question she hung up. More
by Wanted to buy a van
Employees Worked With
Coo is service
April 14, 2017
Truely a pleasure Walked into a new, pristine showroom...very imtpressive. John Warrall provided a pressure free, intuitive and candid sales experience. We will recomme Walked into a new, pristine showroom...very imtpressive. John Warrall provided a pressure free, intuitive and candid sales experience. We will recommend to all! Its a whole new Winner believe me! More
by Brian Walsh
Employees Worked With
John warrall
April 09, 2017
Freestyle serviced Brought my Freestyle in for routine oil change and service sticking drivers door latch. . Michael said that the part required to fix the door latch ne Brought my Freestyle in for routine oil change and service sticking drivers door latch. . Michael said that the part required to fix the door latch needed to be ordered, he set up an appointment to have the work completed and explained the whole process in detail. More
by Hardworker
Employees Worked With
Michael Dixion
