Winners Circle Nissan of Hampton

ANYONE PLANNING TO DO BUSINESS AT THIS DEALERSHIP PLEASE NOTE THEY HAVE RECENTLY STARTED CHARGING A 3% UPCHARGE ON ALL CREDIT CARD TRANSACTIONS. MY WIFE DIDN'T KNOW THIS UNTIL SHE WENT UP TO THE WINDOW TO P NOTE THEY HAVE RECENTLY STARTED CHARGING A 3% UPCHARGE ON ALL CREDIT CARD TRANSACTIONS. MY WIFE DIDN'T KNOW THIS UNTIL SHE WENT UP TO THE WINDOW TO PAY $103 FOR AN OIL CHANGE! SHE WROTE A CHECK.. PLEASE BE AWARE OF THIS TACTIC TO xxxx CUSTOMERS WHO ARE ALREADY PAYING OUT THE xxx FOR REPAIRS! More

Took my car in for an oil change. Three days later, oil leak. Took it back and they claimed it was fixed. Today, another oil leak and now I have to wait for something they did wrong b Three days later, oil leak. Took it back and they claimed it was fixed. Today, another oil leak and now I have to wait for something they did wrong before I get my car back. I should not have to wait for something they did or didn't do. Then the service guy wants to talk to me about an alignment...REALLY! So irrelevant. Just fix my car and do it right. Problem is no matter where we go, NOBODY does the job right THE FIRST TIME! We always have to go back and it is exhausting for people like me who work 16 hour days. Just do it right the first time. I will never come back to this Loser Circle again. So mad 😡 More

Not happy at all with their After-Sales Service! !! My husband and I bought a Mazda 2019 at this dealer 3 months ago. We paid the full price all at once since we didn't want to do any finance. They !! My husband and I bought a Mazda 2019 at this dealer 3 months ago. We paid the full price all at once since we didn't want to do any finance. They asked us to give them a cashier check instead of a personal check. So we went to the bank and brought them the cashier check right the next business day, very straight bussiness. They said the title would be mailed to our place in 4-6 weeks. 3 months has gone by and we haven't received our title yet. My husband went to the local DMV, called the DMV in Richmond multiple times, same answers: they haven't received any paperworks/no records from the dealer, and they cannot issue the car title. So we called Winner Circle Nissan back and inquired about this, right after every time we contacted the DMV. At first, they said that they have sent it, and waited for the DMV to process, but sadly, we didn't receive our title. All the times after that first call, our calls have been transfered over and over to one of their departments to another. We talked to the Customer Service, they said somebody would call us back but we heard nothing, even though we left so many messages, one of them for the Manager as well. We decided to wait no more, so we went straight to the dealer physically today to ask about our title. A lady promised she would look into this problem and would check with the person who took care of our title the next business day, but she refused to give us any contact information, not even a business card. Anybody has the same situation with this dealer, please give a thumps up or some comments! At this moment, we feel really concerned about this issue. Isn't it so unfair to a customer who paid the full price all at once and not even get their title in 3 months?! We hope Winner Circle Nissan corporate can see this review and fix their problems as well as give a better care and communication to their customers. Maybe we are not the first one to be treated like this, but we do hope no one else has to deal with it anymore. Just write this review to let you know we take this seriously and we expect the same thing from the dealer's side. This could give a real bad reputation to such a big car dealer!! More

The internet sales contact was very professional and polite. The guy who followed was argumentative and repetitive, The car showed as having frame damage on Car Gurus website, It showed a clean CARFAX polite. The guy who followed was argumentative and repetitive, The car showed as having frame damage on Car Gurus website, It showed a clean CARFAX in Cars.COM. He told me to come look at it. I'm not qualified to say if a car has been professionally repaired. He never said he'd get Car Gurus to correct what he said was inaccurate. It's the 1st thing I would have done. The fact the car was at the dealership for a very long time told me to walk away. More

I absolutely do not recommend this dealer. This dealership places thousands of dollars of additional fees to take advantage of people. I am highly disappointed that Nissian could be associated This dealership places thousands of dollars of additional fees to take advantage of people. I am highly disappointed that Nissian could be associated with this sort of practice. Do not buy any vehicles from this place. Also they do not seem to like military personnel. I will be contacting Nissan Cooperate to ask them about these issues. Stay away from this dealership More

Advertise prices for cars that don’t exist! Fake advertising and then they try to sell you something else. Old school bait and Switch. Fake advertising and then they try to sell you something else. Old school bait and Switch. More