Winter Haven Honda

On 12/20/20 I drop off my CR-V for filter and oil change. You bring your Honda vehicle to Winter Haven Honda with the confidence they will use Honda original parts. But this not case, they are ripping off You bring your Honda vehicle to Winter Haven Honda with the confidence they will use Honda original parts. But this not case, they are ripping off customer with generic parts, instead of genuine parts. Happened to me. They installed a NAPA oil filter instead of a Honda genuine filter. I call and try to talk to General Manager, Service Manager. But nobody is available, nor they return your call. They are ripping off your money. If you are Winter Haven Honda customer, better verify the work they do before you leave the dealer. More

Very friendly and expert sales staff. We had no problems. More

I've read some some of the reviews, my experience was outstanding with Tracy and the service department, I got exactly what I needed on my timeline, thank you Tracy I will be back and end of month hope outstanding with Tracy and the service department, I got exactly what I needed on my timeline, thank you Tracy I will be back and end of month hope to see you soon ( even though your a yankee lol ) now as far as waiting for my car I was approached by a sales person and asked for a car price on a ford Taurus he responded with " I will check " he never came back and tended to another customer so to that I give a big fat 0 star, that's not how you treat a retired army purple heart vet. Other than that Hey Tracy!!! More

This has to be my worst experience ever when it comes to car dealerships. This dealer would say anything in order to sell The car, Warranties and services...but when you require them to be there for you...t car dealerships. This dealer would say anything in order to sell The car, Warranties and services...but when you require them to be there for you...they will ignore you and disrespect you like no one else. I sold my car back in August 2020 and I waited until Honda Finance sent me the letter that the loan was successfully paid out. I then immediately called the dealer to reimburse my prorated Extended warranties, and that’s when I met the most disrespectful Finance “Manager” you will ever encounter...Stephen Petrocelli. Stephen, not only lied to me saying that I didn’t purchase the VSC extended warranty, when I had all the official dealership documents proving him wrong, but he has singlehandedly delayed the whole process...while ignoring calls/emails or just providing misleading next steps. *I have 100% of the email communications, to validate this illegal scheme* Winter Haven honda, after I had to share the documents (originals from when the actual sales transaction occurred), then they recognized that I was right and told me that after sending them a few documents they should get everything processed. So I did, I immediately sent over all the required documents and called back to confirm receipt and see of everything was in order. To my surprise, a month later Stephen sent me an email saying that he had forgot that I needed to sign one more paper...which I printed, signed and sent immediately to avoid another wasted month. After this I did receive the Wheels & Tires prorated refund (Sep 2020), but not the VSC (The extremely expensive Extended warranty for 7 years) Fast forward to today, almost 6 months after I continue to get ignored and disrespected on what I believe is my right. I have done everything legally and as instructed and Winter Haven Honda has kept, illegally” a warranty running on a car that was sold back on August 2020...all this illegal scheme is to avoid paying the customer money and in turn avoiding impacting their finance results. *I was indeed confirmed by the dealer on mid December that the issue was within the dealership as apparently Stephen provided the documents 3 months late to the Accounting department. They did confirm that I should expect a prorated refund as of August 2020 on my VSC warranty in the next two weeks time I would receive the check from Honda...it has been a month after that, and they continue to ignore my emails.* While I will continue finding LEGAL ways to get my money back, I strongly suggest everyone to stay away from this dealership. Believe me it is not fun at all, and yes, I have even used their webpage email feature that sends a note to the dealer GM, whom either fully ignored my request or never got the note. Don’t fall for this trap, I do want others to not experience what I am going through. More

Justin Funes, salesman, I give him 5 stars. We had a budget, and he took the time to find me the car that fit my budget. He was patient and a pleasure to do business with. Also Bob in finance was great budget, and he took the time to find me the car that fit my budget. He was patient and a pleasure to do business with. Also Bob in finance was great and did not pressure us to add on any packages. I highly recommend going to Winter Haven Honda and ask for Justin. More

I have always taken my Honda CR-V to the Honda in winter haven and the last time I had it changed again their mechanic there forgot to replace my seal that goes with my oil filter? Therefore I was leaking o haven and the last time I had it changed again their mechanic there forgot to replace my seal that goes with my oil filter? Therefore I was leaking oil after a week or two? I wish I had kept my receipt to know who worked on it ! But just be careful you never know if they do this intentionally to make money off you by forcing you to go back and letting them care for it when it was them who messed it up from the get go!!!!!! 👎👎👎 More

I was very pleased with the assistance I received from Michael, he helped me buy a used car with no stress. No one in town would help me with my very isolated situation but he made It happen for me. I wou Michael, he helped me buy a used car with no stress. No one in town would help me with my very isolated situation but he made It happen for me. I would recommend Michael Lopez if you want honesty and consideration. More

Wonderful experience! Winter Haven Honda worked quickly and efficiently with me over the phone and through email and texts to get just the vehicle I wanted at an excellent price. Then, they delivered it to and efficiently with me over the phone and through email and texts to get just the vehicle I wanted at an excellent price. Then, they delivered it to me and picked up my trade-in, even though I am more than 60 miles away. This was very important to me since I am in an at-risk category for COVID -19. Excellent! More

We had a great experience at WH Honda. Rodney did above and beyond for us . Finance was very nice but professional at the same time. We would consider coming back or sending potential customers to you. and beyond for us . Finance was very nice but professional at the same time. We would consider coming back or sending potential customers to you. More

George was my sales person helped me put together the deal that I wanted. Just bought a 2020 CRV. People in the finance department were very easy and helpful to work with. deal that I wanted. Just bought a 2020 CRV. People in the finance department were very easy and helpful to work with. More