Wiscasset Ford Inc.

2014 Ford Fiesta I had a great experience at Wiscasset Ford. This was the first car that I ever bought and they couldn't have made the experience any better. I had a great experience at Wiscasset Ford. This was the first car that I ever bought and they couldn't have made the experience any better. More

After contacting 6 Ford dealerships, we drove the 45 minutes to Wiscasset Ford from Portland because they offered the best price. When we arrived, the car was just as they had described it and the price minutes to Wiscasset Ford from Portland because they offered the best price. When we arrived, the car was just as they had described it and the price was unbeatable. The people were all friendly and nice to work with! More

It is the best car buying experience, no hassle, no added fees and very fast. We applies at 4 pm on Monday and had our answer by 430 pm and my wife got her new 2013 Ford Escape the next day. Scott Lane and D fees and very fast. We applies at 4 pm on Monday and had our answer by 430 pm and my wife got her new 2013 Ford Escape the next day. Scott Lane and Derek Cole were awesome to work with . We will be back in 2 years to replace my 2011 Ford Focus . Thank you Wiscasset Ford. More

Called on a Wednesday to inquire if they could align the front wheels on a F350 DRW long bed Crewcab Pickup , longer than the average truck and was informed that they could. Made an appointment for the next front wheels on a F350 DRW long bed Crewcab Pickup , longer than the average truck and was informed that they could. Made an appointment for the next day at 1030 AM. Showed up early at 905 AM and was welcomed warmly and informed that it would be a couple of minutes. Shopped their lot, that's fun, for a little while then went into their customer area, very neat and clean, started looking at a magazine A few minutes later was called and informed my truck was ready and went to the cashier to pay, it was 950 AM. Left the building and found my truck outside the door freshly washed. That has never happened at any other dealer I have been to.. Will be back. More

On Dec 28th 2013 I had a regularly scheduled maintenance on a vehicle I had purchased from Wiscassett Ford a couple years prior. My maintenance received/and 1 small warranty issue service was beyond my expe on a vehicle I had purchased from Wiscassett Ford a couple years prior. My maintenance received/and 1 small warranty issue service was beyond my expectations. On the 28th of December 2013, during my servicing, I decided to ask a salesman if it would be possible to upgrade from the small truck I had purchased with them, to a full size due to a life change making it needed for towing capacity. The salesmanship and hospilitality from the sales dept to the finance dept, was very professional to say the least, I left the dealership with not only a good feeling but a great one. I will definitely buy from them in the future, no question. More

I recently purchased a new vehicle at Wiscasset Ford on New Year's Day. My salesman Jeff Allen was courteous, very attentive, and went out of his way to make my experience a good one. There was no pressure New Year's Day. My salesman Jeff Allen was courteous, very attentive, and went out of his way to make my experience a good one. There was no pressure to buy and every effort was made to make sure I got a good deal. Everything went smoothly and efficiently. I have been a customer for years and will continue to be. I would highly recommend Wiscasset Ford to anyone looking for a new or used vehicle. James Leavitt Boothbay Harbor Maine More

Let's put it this way... Wiscasset Ford is the only dealer I have ever bought a vehicle from where I didn't remove the dealer sticker from the back. Wizford is the antithesis of a prototypical car deal dealer I have ever bought a vehicle from where I didn't remove the dealer sticker from the back. Wizford is the antithesis of a prototypical car dealer. They are unfailing nice, no pressure ever and have an absolutely astounding service team. Their prices are fair. No hidden fees or gimmicks. This is also the only dealer where I have used the dealer for routine services. They are fair, accurate and honest and at all times. Wiscasset Ford - the way a car dealer should be! More

Toran was very easy to deal with and the whole experience was hassle free. I especially love that there is no Doc Fee at Wiscasset Ford. was hassle free. I especially love that there is no Doc Fee at Wiscasset Ford. More

I had a horrendous experience with Wiscasset Ford. I ordered a 2011 Ford Explorer from Wiscasset Ford on January 19. The salesman I dealt with David Bryer. I was absolutely clear with David and the th ordered a 2011 Ford Explorer from Wiscasset Ford on January 19. The salesman I dealt with David Bryer. I was absolutely clear with David and the three other dealerships I contacted that I wanted a black Explorer XLT, 4WD with the 202A package. I was told it would arrive mid-March. On March 11, David told me: “Pat...I was hoping it would have already come in. It is in transit as we speak, but there is now real way of tracking where it is. Hopefully it will be here in the next day or 2. Sorry for the delay.” As it turns out, it was not in transit – it never left the factory. On March 19, after I had a buyer lined up for my car, David wrote me as follows: “I have some bad news. Ford has brought back over 4000 Explorers that were in transit back to the plant to take care of a recall. That means that the estimated time for delivery pushes out to about another 3 three weeks.” Again, as I now understand it, the vehicles were never in transit. Based on the rep that it would be 3 weeks, and because I didn’t want to lose the sale of my car, I went ahead and sold it. After that, my family struggled to get by without that car. Three weeks later, when I inquired, I was told the vehicle was stuck in rail transit, and that no one knew when it would arrive or whether it was still on its way back to the factory or had left the factory (this was not true). I was told there was no one at Ford I could call, and that “It may be a good idea to consider other options if you are in need of a vehicle in the next week or so. I highly doubt it will be on our lot next week if it's still sitting in transit either going to or from the factory.” In fact, the Explorer did not arrive until April 20, a full 13 weeks after I ordered it. I was away on vacation and got back on Tuesday April 26. I drove to Wiscasset that afternoon to pick up the vehicle, only to find that David had ordered a silver Explorer, not the black one I requested. Again, I clearly told him I wanted a black Explorer and I never, ever, ever suggested I wanted or could live with silver. Where he came up with this is a complete mystery to me. When I confronted David about this, he blamed me. Who treats their customers this way?? Not even an apology. I then contacted the Sales Manager, Scott Lane, who suggested they would change a pending order with Ford to match my specs and get it expetited. It would only take another 4 to six weeks to get the vehicle, six months after I ordered it originally! I had no car and a 30 mile daily commute. Wiscasset refused to make a loaner available to me in the interim. I felt I had no choice, so I went to another dealership, Rowe Ford. They found the vehicle I wanted within a few days. It had a couple extra options that I didn't need, so I had to pay more than I would otherwise have paid. But they were friendly, responsive, and got me results ASAP. The contrast in how I was treated by the two dealerships could not have been greater. More

Had no problems with this dealership during a purchase of a F-150. Salesperson was friendly and efficient. Price was $8,000 below sticker. I used USAA and they sent an electronic check so this was basically a F-150. Salesperson was friendly and efficient. Price was $8,000 below sticker. I used USAA and they sent an electronic check so this was basically a cash purchase as far as the dealership was concerned. The meeting to cover the warranty and try to sell the extended warranty was cordial and no hard sell tactics were employed. I was introduced to the Service Department manager. The dealership is located to far from my home to use for service. More