Wiscasset Ford Inc.

I had a horrendous experience with Wiscasset Ford. I ordered a 2011 Ford Explorer from Wiscasset Ford on January 19. The salesman I dealt with David Bryer. I was absolutely clear with David and the th ordered a 2011 Ford Explorer from Wiscasset Ford on January 19. The salesman I dealt with David Bryer. I was absolutely clear with David and the three other dealerships I contacted that I wanted a black Explorer XLT, 4WD with the 202A package. I was told it would arrive mid-March. On March 11, David told me: “Pat...I was hoping it would have already come in. It is in transit as we speak, but there is now real way of tracking where it is. Hopefully it will be here in the next day or 2. Sorry for the delay.” As it turns out, it was not in transit – it never left the factory. On March 19, after I had a buyer lined up for my car, David wrote me as follows: “I have some bad news. Ford has brought back over 4000 Explorers that were in transit back to the plant to take care of a recall. That means that the estimated time for delivery pushes out to about another 3 three weeks.” Again, as I now understand it, the vehicles were never in transit. Based on the rep that it would be 3 weeks, and because I didn’t want to lose the sale of my car, I went ahead and sold it. After that, my family struggled to get by without that car. Three weeks later, when I inquired, I was told the vehicle was stuck in rail transit, and that no one knew when it would arrive or whether it was still on its way back to the factory or had left the factory (this was not true). I was told there was no one at Ford I could call, and that “It may be a good idea to consider other options if you are in need of a vehicle in the next week or so. I highly doubt it will be on our lot next week if it's still sitting in transit either going to or from the factory.” In fact, the Explorer did not arrive until April 20, a full 13 weeks after I ordered it. I was away on vacation and got back on Tuesday April 26. I drove to Wiscasset that afternoon to pick up the vehicle, only to find that David had ordered a silver Explorer, not the black one I requested. Again, I clearly told him I wanted a black Explorer and I never, ever, ever suggested I wanted or could live with silver. Where he came up with this is a complete mystery to me. When I confronted David about this, he blamed me. Who treats their customers this way?? Not even an apology. I then contacted the Sales Manager, Scott Lane, who suggested they would change a pending order with Ford to match my specs and get it expetited. It would only take another 4 to six weeks to get the vehicle, six months after I ordered it originally! I had no car and a 30 mile daily commute. Wiscasset refused to make a loaner available to me in the interim. I felt I had no choice, so I went to another dealership, Rowe Ford. They found the vehicle I wanted within a few days. It had a couple extra options that I didn't need, so I had to pay more than I would otherwise have paid. But they were friendly, responsive, and got me results ASAP. The contrast in how I was treated by the two dealerships could not have been greater. More

Had no problems with this dealership during a purchase of a F-150. Salesperson was friendly and efficient. Price was $8,000 below sticker. I used USAA and they sent an electronic check so this was basically a F-150. Salesperson was friendly and efficient. Price was $8,000 below sticker. I used USAA and they sent an electronic check so this was basically a cash purchase as far as the dealership was concerned. The meeting to cover the warranty and try to sell the extended warranty was cordial and no hard sell tactics were employed. I was introduced to the Service Department manager. The dealership is located to far from my home to use for service. More

I haven't actually bought a vehicle from Wiscasset Ford, but having stopped by twice now in three weeks time I have to say I've been impressed with the sales crew . . . and in particular Mark C. who has bee but having stopped by twice now in three weeks time I have to say I've been impressed with the sales crew . . . and in particular Mark C. who has been patient with me and my questions and quite accomodating. While I still haven't made a final choice one or two trucks at Wiscasset are most definitely in the running largely based on my experiences so far. The prices seem fair and they're published . . . something many dealers still do not do. I was also quite impressed with their attitude -- they really, truly are a different type of car dealership with a hands-off approach. Mark C. did not push me to test drive any vehicles and when I said I would like to test drive a truck gave me the plate (without even asking or checking my driver's license -- of course I'm not too surprised -- these guys trust you enough to leave the vehicle keys in each car) and told me to simply attach it to any other truck I was interested in test driving when I got back . . . if I wanted. As I said, I'm still researching things, but consider me impressed . . . especially since I had a run in with another dealership down the road that refused to even give me a price on a truck even though I was right there in the lot . . . I spent about 10 minutes there before leaving . . . vs. Wiscasset where I spent over an hour looking things over. More